Chummys Bakery Reviews 

4,536
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the baked goods, including brownies and cookies, are exceptionally fresh, delicious, and make wonderful gifts for birthdays and special occasions. People also deeply appreciate the straightforward website ordering process, helpful communication, beautiful packaging, and completely reliable and prompt on-time delivery services provided. Some reviewers were not happy with unexpected delivery delays, carrier mix-ups, and occasional problems handling specific scheduled dates for gifts. A few customers also noted frustrating online ordering glitches related to automated address changes during payment or a complete lack of response regarding corrections.

What people talk about most

Product

Clients share positive opinions on product quality, praising the delicious flavors, generous sizes, and... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious taste and generous... See more

Delivery service

Customers report positive experiences with delivery service, highlighting timely arrivals and efficient... See more

Order

People report positive experiences with order, highlighting that the website process is easy and... See more

Service

Reviewers highlight positive aspects of service, describing it as excellent, reliable, and very helpful.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

UPDATE: Lou and team were super helpful once we got in contact! They were super understanding of my situation and helped resolve. My partner loves these brownies so much I have to make sure she ge... See more

Company replied

Rated 5 out of 5 stars

Fantastic bakery! Started using them a few years ago when my daughter moved to London for uni .. I send a box of postal brownies down to her and her housemates for her birthday , they all love them... See more

Company replied

Rated 5 out of 5 stars

Sent as a gift - said they were delicious. From photo obviously delivered with box completely intact. Very good communication with Chummys throughout. Would definitely use again

Company replied

Rated 5 out of 5 stars

Fantastic brownies and cookies. Will definitely be buying more. Great flavours and really generous sizes. Customer service was fantastic. I ordered some cupcakes which unfortunately arrived a little... See more

Company replied


Company details

  1. #18 of 46 best companies in Bakery

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(4,536)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service lovely brownies!

Service was excellent and the brownies superb. My wife loved them and can’t wait for the next tasting!

13 February 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

We are so glad to hear your wife enjoyed them! Thank you for supporting our business ❤️

Rated 5 out of 5 stars

The taste is something to experience

The choice of products is excellent and they make an ideal gift as well as a treat for yourself. The quality and taste of the bronuts and brownies is really good and there are other products available as well.

Definitely a business I will continue to purchase from.

12 January 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much! This honestly means a lot and we really do appreciate the continued support 🥰

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift, easy to order, sent promptly and my friend said well packaged and all the flavours were very Scrummy

2 February 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Hi Janice,

Thank you so much for your positive review! Glad to hear they went down a treat! 🤩

Rated 5 out of 5 stars

Absolutely fantastic brownies…

Absolutely fantastic brownies beautifully presented. Next day delivery. Bought as gift. Highly recommend.

26 February 2026
Unprompted review
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Reply from Chummys Bakery

Thank you so much for your review! We are so glad they were enjoyed 🥰

Rated 5 out of 5 stars

Everything

Everything! Gorgeous yummy brownies. Excellent service. Would highly recommend them! Whatever we have ordered have been wonderful.

14 February 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much for the recommendation! We really appreciate it ❤️

Rated 5 out of 5 stars

Incredible product and service

I pre-ordered their Valentine's brownie box as a surprise for my partner. I ordered in advance, selected the 13th February for delivery and it was easy to do. I was consistently kept updated on the order status to be reassured that it would be delivered when I requested. The brownies were incredible, well packaged and a gift that went down very well! Would recommend for any fellow foodies!

13 February 2026
Unprompted review
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Reply from Chummys Bakery

Thank you so much for your 5 star review! This is amazing to hear and we are so glad you enjoyed them 💓

Rated 5 out of 5 stars

Fantastic brownies

Fantastic brownies, beautifully presented and delicious. Highly recommend Chummys

14 February 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you for much for your review and for recommending us! This means a lot 😊

Rated 5 out of 5 stars

Best Brownies ever

Absolutely delicious yummy brownies! Huge thumbs up 👍 from all in my house. 🏠

23 February 2026
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much for your lovely review!

From
Chummys Team 😊

Rated 5 out of 5 stars

Bought for my friend as a moving in…

Bought for my friend as a moving in gift - quick delivery and she said they were absolutely delicious!!

23 February 2026
Chummys Bakery logo

Reply from Chummys Bakery

Hi Chloe,

We're so glad your friend was happy with the taste! Flavour is everything to us at Chummys!

Many Thanks
Chummys Team

Rated 5 out of 5 stars

Taste

Taste, quality and service.

22 February 2026
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much for your lovely review Sheila!

From
Chummys Team 😊

Rated 2 out of 5 stars

I ordered brownies as a birthday gift…

I ordered brownies as a birthday gift and placed the order a week in advance to ensure there was plenty of time for delivery. On the day they were due to arrive, I was informed that the order had been delayed, with no further updates available.

It’s extremely disappointing to be offered the option to choose a delivery date when the service cannot meet it, especially when using a carrier that appears unable to deliver on time. This completely defeats the purpose of scheduling a gift in advance.

24 February 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Hi,

Thank you for your feedback. We’re really sorry to hear about the issue with your delivery and any frustration this may have caused.

We would really like to look into this further for you and see how we can help. We have requested more information from you, however have not yet received a response. If you’re happy to, please could you contact us directly with your order number and the email address used to place the order, so we can investigate fully and support you as best we can.

Contact Email: help@chummysbakery.co.uk

Many thanks,

Rated 5 out of 5 stars

Magnificent brownies and bronies

Have ordered the bronuts many times and given to family as gifts- they always comments on how they are the best they’ve tasted. Gave the brownies as a gift now too and they were enjoyed just as much

9 January 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

We're so glad you were happy with the taste of our Bronuts & Brownies - flavour is everything to us at Chummys!

Many Thanks
Chummys Team

Rated 5 out of 5 stars

Quick and easy ordering process and a…

Quick and easy ordering process and a lovely Christmas gift to colleagues. Thank you! :)

19 December 2025
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much for your lovely review Amber!

From
Chummys Team 😊

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift, arrived bang on time in lovely packaging. Haven’t tried them myself but friend was very pleased with them

12 January 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much Thea! We are glad your friend enjoyed them 😊

From
Chummys Team

Rated 5 out of 5 stars

Birthday Brownie Box

Everything was so straightforward from ordering to updates. It was a surprise for my daughter at university and she said the brownies were delicious. Thoroughly recommend for a special treat/occasion

25 January 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much for leaving a review! We really appreciate it and are glad your daughter enjoyed them 😊

Chummys Bakery Team 😊

Rated 5 out of 5 stars

Great service and lovely products

Great service and lovely products. The chocolate brownies were a gift for my granddaughter and she absolutely loved them

2 February 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you for much for your five star review it means a lot! Glad to hear your granddaughter enjoyed them also!

All the best,

Chummys Bakery Team 😊

Rated 5 out of 5 stars

I've used this company a couple of…

I've used this company a couple of times now to send gifts to clients and I love how easy it is. The customers are always happy too!! Who doesn't like receiving a box of brownies to be fair!

18 February 2026
Unprompted review
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much for your lovely review!

So glad to hear your clients are always happy with the brownies also!

Thank you for your continued support😊

Kind regards,
Chummys Bakery Team 😊

Rated 5 out of 5 stars

Brilliant gift (afternoon tea)

Brilliant gift (afternoon tea), was told they were the best brownies, so everyone happy. I had a problem with the delivery, but customer service were great and sorted it out immediately.

26 January 2026
Chummys Bakery logo

Reply from Chummys Bakery

Thank you so much for your lovely review. We’re so pleased to hear the afternoon tea was enjoyed and that the brownies went down so well!

We’re also glad we were able to get the delivery issue sorted quickly for you. Thank you again for your support.

Kind regards,
Lou😊

Rated 5 out of 5 stars

Well received birthday treat.

Bought a selection of brownies for a birthday present. They were delivered exactly on time and the recipient said they were the best brownies she had ever had. Great that you can choose different flavours and the brownies are a good size.

5 February 2026
Chummys Bakery logo

Reply from Chummys Bakery

This is amazing to hear! Thank you so much for sharing this with us it means a lot and we are so glad they were enjoyed 😊

All the best,

Lou

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