Churnet Valley Railway (1992) PLC Reviews 

13,911
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and attentive staff, noting that the volunteers and team members go above and beyond to ensure everyone feels welcome and well cared for throughout the journey. Travelers also deeply enjoy the delicious meals, comfortable and clean carriages, and truly relaxing scenic views of the surrounding countryside. Though some reviewers were not happy with unexpected route changes, slow speeds, and frequent extended stops that caused discomfort, most passengers still appreciated the excellent service. A few people also mentioned that carriages could become warm or that certain minor details fell short of their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone was friendly, approachable, and... See more

Service

Customers had positive experiences with service, noting that everything was very well organized and... See more

User experience

Consumers find user experience to be delightful, praising the welcoming staff, relaxing train journeys... See more

Product

Reviewers highlight positive aspects of product offerings, particularly praising the delicious and tasty... See more

Quality

People report positive experiences with quality, highlighting delicious and hot food alongside comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole booking process went smoothly and email and phone communication was excellent. The 10 of us enjoyed a scenic steam train ride passing through the picturesque churnet valley from froghall... See more

Company replied

Rated 5 out of 5 stars

We had Sunday lunch on the train, and it was fantastic. The coach was clean and the seats like armchairs, and the table beautifully laid with a tablecloth. The staff were very attentive and prompt, a... See more

Company replied

Rated 5 out of 5 stars

Had the Greek dining experience. Lovely evening very well organised. Staff very kind and attentive. Food was very tasty was pleased by my gluten free option. Wine very smooth and good quality. Main c... See more

Company replied

Rated 5 out of 5 stars

The staff are the most impressive part of the railway. From the Welcoming station and tea room to the on-board service and catering staff. they all put 110% into your experience. The dining car was... See more

Company replied


Company details

  1. #6 of 12 best companies in Tourist attraction
  2. #1 of 1 best companies in Breakfast restaurant
  3. #1 of 1 best companies in English restaurant
  4. #3 of 3 best companies in Heritage Preservation
  5. #2 of 5 best companies in Railway Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(13,911)

4,330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After an initial mess up on the…

After an initial mess up on the booking Andrea - Station Master - would not have been more helpful in getting us sorted - I recommend if buying a gift book direct not via a “ gift “ company .
Great day with afternoon tea being lovely
Fabulous staff

12 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

We're so pleased that you enjoyed your Cream tea with us & that Andrea saved the day!

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

😊We found it great value,we had the…

😊We found it great value,we had the coffee & cake package along with the 2 hour train journey. The booking in process was very easy with very pleasant staff
😒 it would have been an all round better experience if there had been more to look around at the station instead of just a very small gift shop & a cafe

12 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your review, please visit again.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Was a lovely evening

Was a lovely evening, a tad warm but an amazing experience. Definitely doing it again

12 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. Please travel with us again

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money.
Kind, friendly helpful staff
Delicious tasty breakfast.
Infact I can't find any faults.
We had a fantastic day, thank you.

12 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Experience done right.

Very enjoyable good food and attentive staff. Overall good experience.

12 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. Please travel with us again

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Absolutely 10/10 and 5 ⭐⭐⭐⭐⭐'s

Absolutely 10/10 and 5 ⭐⭐⭐⭐⭐'s for Churnet Valley Railway.... Doug, Will, Peter, Liz, Graham a very big thank you for all you did... The railway has a lovely atmosphere, delicious lunch from their cafe, with friendly staff making the whole experience a great day Thank you from Paul and Tracey 😊😊

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Brilliant day

Brilliant day - everyone was so friendly and helpful. Sunday lunch was excellent - portions are large! Steam engine looked good - a lovely day out

9 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Everything was excellent from the…

Everything was excellent from the booking process to the murder mystery adventure. Could not fault anything. The staff and actors were amazing,the food was excellent. I would certainly recommend it to other people.

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

we had a great experience

we had a great experience, the staff and food was excellant.

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Really great trip

Really great trip. Food was very good and reasonable price. Very friendly and welcoming staff made for a great evening on the train.

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

We would choo choo again

Lovely few hours on the breakfast train, every staff member was really nice and friendly, we had the table for two and the seating is nice and comfy. We had coffee in the cafe before departure and I was very happy with the low prices compared to other places I’ve visited.
My only criticism would be the actual breakfast, it was a warm day and we got served warmish orange juice and the full English breakfast itself was small, cold and bland . I think one tin of beans had been shared between the whole carriage. A super tiny pot full.
Would I do it again ? Most definitely the wife and I did enjoy it but as I’m an early bird I will have a bite to eat at home first next time.
I gave 5 stars because the staff are lovely and we did enjoy our time at the station and on the train .

9 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your Breakfast trip with us. If you had mentioned this on the day we could have rectified the situation but at least you are happy to visit us again.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Lovely day

Lovely day. Good customer service and a beautiful ride on the train.

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

Churnet

Despite the fact that we did not go up to Ippstones on Saturday. We went to Leek I stead all in all a good day out.

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your positive review & for your understanding of the route change.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

We boarded the train last Saturday…

We boarded the train last Saturday night for the murder mystery, it was fabulous I can absolutely recommend it. The actors did a fabulous job.
There was a beautiful 3 course meal served at your table. The food was hot freshly cooked and tasty. There was a great choice of drinks too.
The journey was 2 hours.
The station was beautiful clean and well kept.
All the staff looked after us and really enjoyed their job.
We had a great night and absolutely enjoyed it, we would absolutely recommend it.
Thank you!

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish , excellent staff and had a wonderful time we shall do.it again

9 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Spud and steam

This is our 3rd time travelling on the Churnet Valley railway and every time has been great. We've done the coffee and cake trip, the mad hatters tea party and this time the spud and steam. We thought this one was great value for the money. All your staff both at the station and on the train are all so pleasant..it really is a nice way to spend a couple of hours and I would highly recommend it.

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

This is a wonderful experience gift to share with friends and family…

This is a wonderful, special gift to buy and share with family and friends.

The whole experience is amazing.

The food is excellent. Though on the 9th August 2026 we were melting 🫠 in the days heat so my appetite wasn’t welcoming the hot food. The staff are wonderfully friendly. This is my second gift that I’ve shared and will definitely do it again.

9 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us, despite the heat.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Murder Mystery Dinner

From the moment we turned up for our Murder Mystery Dinner to the moment we left was fabulous. The train station staff were welcoming. The staff on board were so friendly, nothing was too much. The cast were amazing. The food and drink was really good. We loved every minute.

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A fantastic night staff were fantastic…

A fantastic night staff were fantastic the journey way great and carnt wait to have the experience again ..

8 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

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