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CIA Insurance Services Reviews 

2,870
•
TrustScore 4.5 out of 5

4.7

Insurance broker
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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, explaining that team members are always polite, knowledgeable, and ready to assist with clear and detailed information regarding policies. People also emphasize that the annual renewal process is remarkably smooth and efficient, consistently backed by very competitive prices across multiple property insurance portfolios. However, some customers also noted a gradual decline in overall support quality and responsiveness over recent years. A few reviewers experienced limited assistance with specific inquiries or felt that staff were not sufficiently forthcoming with available options.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting polite, professional, and helpful... See more

Service

Clients share positive opinions on service, frequently praising the knowledgeable and helpful staff who... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting that agents are extremely... See more

Price

People report positive experiences with price, frequently highlighting competitive quotes and reasonable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting helpful representatives who explain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 star service again from CIA insurance. They have been brilliant at customewr service. We moved house and renewals were delayed, but they swiftly contacted me and resolved everything. I would not tru... See more

Rated 5 out of 5 stars

CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more

Rated 5 out of 5 stars

Very helpful phone call in filling the 3 insurance forms for 3 rented terraced properties. I had to psy an Admin fee of £22. It was worth it. On line forms filling for rented insurance can be con... See more

Rated 5 out of 5 stars

I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more

Company details

  1. Insurance broker
  2. also in
  3. Landlord Insurance Company

Information provided by various external sources

Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,870)

591 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could leave a zero star review I…

If I could leave a zero star review I would!
Despite several emails and phone calls I STILL have not received the cheque that is owed to me since before June!!!
What an absolute joke!

8/9/2026
I am fed up with keep contacting customer services, how about just sending me my cheque?

7 September 2026
Unprompted review
CIA Insurance Services logo

Reply from CIA Insurance Services

Dear Sally, thank you for your feedback and we apologise that you feel you had cause to raise your concerns. To enable us to follow up on your comments can you please call our Customer Service Team on 01788 818600 and we will be happy to assist and look into this further for you.
Kind Regards CIA Customer Service Team.

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