5 star service again from CIA insurance. They have been brilliant at customewr service. We moved house and renewals were delayed, but they swiftly contacted me and resolved everything. I would not tru... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more
Very helpful phone call in filling the 3 insurance forms for 3 rented terraced properties. I had to psy an Admin fee of £22. It was worth it. On line forms filling for rented insurance can be con... See more
I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more
Company details
Information provided by various external sources
Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!
Contact info
Boughton Leigh House, Brownsover Road, CV21 1AW, Rugby, United Kingdom
- 01788 818670
- trustpilot@cia-landlords.co.uk
- cia-landlords.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 24 hours
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Was not very forthcoming with options
Was not very forthcoming with options, had to make my own enquries and make decission, a bit abrupt on there side.
22 September 2026
Reduced Premium after the first year with CIA.
CIA tried their best to get me a reduced premium this year.
4 September 2026
No refund received after waiting 16 weeks.
Cancelled a buildings insurance policy in May and despite two letters to CIA no refund or response received from them. Customer Service isn't woeful it is non existent. Have now written to CIA threatening legal proceeding's to secure the refund due.
8 June 2026
Unprompted review
Reply from CIA Insurance Services
Good Morning Mr. Long, thank you for your feedback. We're sorry to hear that you have been waiting for your refund. In order to locate your account we have sent a request for further information to you. Alternatively, please give the accounts team a call directly on 01788 818630 and we will be happy to look into this for you.
I haven’t purchased anything!!!!!
21 September 2026
Reply from CIA Insurance Services
Thank you for the feedback, and I'm sorry for the confusion.
We appreciate you taking the time to let us know.
Kind regards
CIA Insurance
The person helping me through the all…
The person helping me through the all it was extremely courteous and knowledgeable
18 September 2026
Price and staff
16 September 2026
Very good very helpful
15 September 2026
The call handler listened and…
The call handler listened and understood my query. They ensured I was given the correct information. Very efficient and clear communication. Thank you.
14 September 2026
Good honest company
Good honest company, the customer rep was very helpful and professional
17 September 2026
Withdrawal of cover at renewal
Just received an email, with 2 weeks until my policy expires saying that CIA can’t renew my policy but with no explanation given. They also stated that they had previously informed me that they were unable to provide suitable cover, but I can’t find any such notification.
17 September 2026
Unprompted review
Reply from CIA Insurance Services
Dear Mrs Ford, We have written to you separately regarding the withdrawal of your renewal, any other questions please do not hesitate to contact us.
Kind Regards - Renewals
Very efficient nonsense company gave a…
Very efficient nonsense company gave a far cheaper than the previous company would recommend as we have used CIA for 7 years now
14 September 2026
Discontinue Cover / Zero Support
CIA have just discontinued my landlord BTL cover due to the fact I live in Vietnam. It is effective two weeks from now and they have given zero assistance in suggesting other providers.
Effectively, 'Thanks for insuring multiple properties over the last 15 yrs. We no longer wish to cover you. Off you pop. Good luck.'
Would have hoped to get a little more support. Never mind.
15 September 2026
Unprompted review
Competitive, Very smooth and Efficient
Very smooth and efficient, plus competitive rates found for Landlord’s Insurance.
7 September 2026
Clear and concise
Pleasant representative on the phone. Congratulations on great customer service.
11 September 2026
Exceptional Customer service
Exceptional Customer service, when I rang to query the renewal insurance quote.
A brief chat with the Agent, who promised to call me back after speaking with his manager.
Callback received within 20 minutes, and I agreed to pay the new revised insurance premium.
Fantastic, as all completed within an hour to my complete satisfaction !
27 August 2026
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