CIBC Reviews 1,946

WORST CUSTOMER SERVICE LINE EVER!! I absolutely cannot stand this banks customer service line, Ive been on hold for an hour to figure out what is wrong with my credit card and still no answer! Why is everything terrible about this bank and why do things continue to only get worse!

Absolute embarrassing bank. 2 hours and counting sitting in a store trying to active my card after it blocked it for no reason. 2 hours and counting?? TWO hours on hold? Y'all should be ashamed of yourselves and how you treat people. Maybe hire more than 2 people in all of Canada to monitor the custom service line. I wish I could give negative 5 star reviews for this attrocious bank. Shame on you guys. Ruined my whole night working with you fools.

As a new immigrant to Canada, this banking institution performs worse than the bank from where i come from. Been in the country now for almost 4 months and have not been able to get my credit card. At some point my account was put on hold for no clear reason till date no word as to when I will receive the card. I do not advise any one especially new immigrants to bank here. i am closing my account with them and moving to the other crazy banks they have here, anyone but Cibc. considering RBC. my friends had good things to say about them.

Update: Terrible customer service over phone however my branch when in person have always been fantastic but continue for phone customer service ;long over 1 hour waits to speak with someone. Wanted to cancel a credit card, finally got onto someone, they said they would leave a note on my account and if I went to a branch they would fix the issue and replace the card. Got to the branch and they said no I need to call. Tried calling backs and took over 3 hours and still no answer !!!!! Worst customer service ove had all I want is a replacement credit card.

Rude and doesn't solve a mistake the company made

The new customer help line is Totally Useless. First of all you have to wait and hour or so. Than the person can't answer the simplest questions. Than they have to check with another department which will take a least another 1/2 hour. Than you need to wait another hour to get someone that can maybe answer your relatively simple questions. Totally Unbelievable.

Worst bank ever
especially the credit card department i am having issue with my credit card i ve been trying calling them from last one week nd i have to wait for like 2 hours nd more to someone answer that damm call nd i m keep on getting charges on my card thats so unethical.

Worst customer service for any bank - hold times for credit card issues have averaged 50-60 mins+ for last 6 months. Worst management for any CDN bank in my opinion.

Review: Poor Service Experience at CIBC

I met with an advisor at CIBC, and even during that meeting he gave me wrong information about my RRSP. He only corrected himself after checking with head office, which made me question the accuracy of the advice I was getting.

After that, I booked another appointment. They called on the day of the appointment to say the person was not available. I booked again, and the same thing happened. Two cancelled appointments on the same day each time shows very poor coordination and respect for customers’ time.

Overall, the experience has been unreliable and disappointing. I expected better professionalism and consistency from a major bank.

Travelled overseas for work. Attempted to make purchase online but was blocked due to poor fraud prevention software. Made several attempts to fix this issue without success. Contacted customer service via email They recommended I download third party apps (incurring expenses to fix the problem) or use the phone number of a trusted third party to recieve authentication codes (this was never the issue).

Come to find out my credit card has been locked and is not usable. Call their phone lines. Spend approximately 8 hours over the course of a week waiting to speak to someone. When I contacted my home branch they told me to try calling when it's less busy. Guess I have no credit card now.

My credit card was suddenly declined for transactions. My card was in good standing,balance paid in full every month for years. Tried calling and was left on hold for well over an hour before giving up. Tried again the following day and was told by recorded message that due to high caller demand to try again later then hung up on. Have currently been waiting on hold for over an hour again. If I didn’t need this card for Costco membership I would certainly not deal with them !Customer support is virtually non existent!Even when you reach them it is someone who’s second language is English and often are very hard to understand.

AI is used to monitor credit card use. It had flagged my transactions and suspended my card multiple times for legit transactions. Than its 2-4 hrs dealing with their terribly inefficient call centre to get things fixed every time.

We had an outstanding experience at the CIBC Strawberry Hill branch in Surrey, BC, thanks to Anu Mudaliar, We walked in without an appointment hoping to make our accounts joint, and she welcomed us right away. Even though the process took about an hour, Anu handled everything with complete professionalism and patience.
What truly stood out was her ability to make the entire experience comfortable and enjoyable. She balanced the detailed paperwork with friendly conversation — even chatting with us about politics and connecting on a personal level. It made what could have been a long, tedious process feel surprisingly pleasant.
We left extremely impressed and grateful. Exceptional service like this deserves to be recognized. Thank you, Anu!

Sent from my iPhone

If I could give CIBC Prince Albert along with every representative I spoke to 0 stars I would. Finally multiple issues, and mess ups have come to a close that started in August. If you want a bank that actually does what they say and will find a resolution then don’t bother with this one. They will go as far as to say things were not said and done to cover each other’s butts. I’d shake it off if it wasn’t for their mess ups affecting the limited time I have with my dying mother. Unforgivable at this point. When people said it went downhill I did not know till I KNEW. Wish I had went elsewhere because now it’s the waiting game. Have 1 product here that I’ll be closing immediately. Not worth the hassle.

i was at the branch at 13235 yonge st. in richmond hill and recieved the great customer service from miko li
please let her know i appreciated it .

Excellent customer service, Thank you Maurice

If there were an option for no stars they would get it. Horrible service. I need to link an account to transfer money for my mom’s care and I’ve been at this for three weeks, no resolution. They do not document calls. I start from scratch each time. They suck.

Blocked my etransfer from business account to my other banks business account. No reason given and they make the client call. I had to call international as I’m away for business. I was on hold for 50 mins then CIBC hung up costing me an entire evening of back and forth and international phone call. No resolution. Do NOT bank with CIbC. The government needs to hold these institutions accountable and so do the clients. I’m moving all my accounts to TD bank as CIBC hits record lows in service and security.

Called to question 2 charges, told would be credited, But card would be canceled and replaced.
Mentioned I have items automatically charged to card monthly so urgency to receive replacement. Told would place rush, would be sent out Purolator within 1 to 2 days.
REPLACEMENT NEVER RECEIVED,
NO PHONE CALL.
I call Nov 14, told technical would again send replacement within 6 to 12 days. Told Rep unacceptable due to items automatically charged.
AGAIN TOLD WILL SEND REPLACEMENT within 1 to 2 business days. Have been with CIBC bank for approx 30 years.

Called to close a chequings account and was told I have to go in to a branch. I go here, they start the process and say there’s a negative balance of $12.98. I knew this and was ready to pay but they don’t accept payment at the branch. Therefore, I e-transferred between my accounts, paid a fee and transferred $13 - and the actual balance was $12.99. Now I have a $0.01 balance and she said she can’t close the account with a one cent balance and I had to pay $12.98…. Not only was that incorrect and I would have had a negative one cent balance instead of positive one cent but she didn’t mention anything about it needing to be down to the cent - despite watching me do the transfer. As a result, because you can’t send a penny, she wanted me to make another transfer into the CIBC account, pay the fee, then another one transfer out of the CIBC and pay their $3.50 fee. I’ve closed and opened bank accounts (personal and commercial) and never seen something so stupid and employees who lack common sense - but are aware how specific and stringent their policies are for this specific thing. Outdated and poor policies paired with incompetent service.