CICAR Reviews 27,545

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the rental process, from quick pick-up to smooth drop-off. Many appreciate the quality of the cars, often described as clean, modern, and in good condition, suitable for various needs. The staff receives frequent commendations for being friendly, professional, helpful, and multilingual, contributing to a positive overall experience. Reviewers also value the transparent pricing, noting that the quoted price is inclusive of insurance and there are no hidden extras. However, some people were dissatisfied with occasional long waiting times for car collection, particularly at busy airport locations, which led to frustration. A few other people also felt that the cleanliness of some vehicles was not up to standard, mentioning issues like stained seats, broken parts, or a strong smoke smell. There were also isolated reports of mechanical issues with cars, such as strange noises or faulty brakes, and some customers experienced disorganization during the return process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, speed, and hassle-free... See more

Product

People report positive experiences with the product. Many customers praise the excellent condition of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quoted price is the... See more

Quality

Consumers generally find the quality of the cars to be positive. Many reviewers praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good staff, Great car, No hidden extras, absolute and complete liability insurance included in price which actually was amazing. Cheaper than any "Rent a Wreck" companies I have used on previous vi... See more

Rated 5 out of 5 stars

Great experience from start to finish! Such an easy pick up and drop off! I was nervous choosing a company for car rental as the trip was a surprise for my partners birthday and the reviews I was read... See more

Rated 5 out of 5 stars

Very smooth experience, booked online on their website in a few easy steps. Full coverage and no deposit to worry about potential issues that will come up at drop off. The car was in very good con... See more

Rated 5 out of 5 stars

Easy pre-booking online to pick up car in Costa Calma resort in Fuerteventura. At allotted pick up time, car clean and ready to go, and office staff are multi-lingual - provided DL details & paid (9... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

CICAR is probably the best car hire…

CICAR is probably the best car hire company on the islands. Their app makes obtaining a car easy and straightforward. Pick up was easy and the car was clean, filled and ready to drive. The only extra charge was for fuel (to make sure you return the car full), which was fully refunded on return and on the same day. The only comment I would make is the car you select is not necessarily the car you get. I fully understand this is the case but it would be better if CICAR could somehow share the inventory of the cars available so you can at least understand the chances of getting the car you want.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Our First Choice for Canary Islands

Our First Choice for Canary Islands. Booked the 4th time. Always very good expererience. Conditions incl the SCDW waiver insurance give a very good price value. Cars, precence, Locations and Check in and out are also top!
Thanks Cicar

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Unfriendly and unhelpful

Almost never at the office at Anfi, Mogan, even if opening hours says they should be there. When they are at the office, they don’t open the door to be able to answer question. Unfriendly and bad service. I would never recommend anyone to rent from this service.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

I'd recommend this company

CiCar in Lanzarote provided a clean and reliable car at a decent price. Booking was straightforward on line and the car was ready more or less at the agreed time plus collected from our hotel as requested. Service level was good and I'd recommend this company as the terms were fair and not like some companies that add extras all over the place. A nice change!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Always easy experience.

Always a smooth, easy car rental experience with Cicar. Used them both in Lanzarote and Fuerteventura. Good value pricing too, and peace of mind full insurance included. Recommend without hesitation.

4 February 2026
Unprompted review
Rated 3 out of 5 stars

CICAR Lanzarote

At the time of booking, there was an option to book a car at Muelle los Marmoles. 2 days before renting a car, CICAR checked which cruise ship we were arriving on. I replied Costa Fortuna, but no instructions came. After getting off the ship, no cars were ready and no one was waiting for us. At 8:25, a rental company employee arrived in a van and took us to the rental office. There, the car was picked up quickly and without any problems. They even gave us a much higher class of car. Our ship was scheduled to leave at 4:30 PM. The rental company employees promised that there would be a transfer to the ship at 4:00 PM. But since they were supposed to open the office at 4:00 PM, I didn't trust that they wouldn't be late. To avoid problems, I took a taxi after parking the car. If you're only visiting the island for a few hours, you don't want to be stuck waiting for a car.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

One of the best car rentals you can get…

One of the best car rentals you can get in Tenerife. I’ve never rented a car before and was a little nervous about it all, but actually, this is the easiest and best car rental company you can get. So easy — no lines, no waiting. The car was in front of the airport, and I even got an upgraded version, a new car with only 15k km. Dropping the car back was so easy. I definitely recommend them and will only rent from them. Such a good experience. I’m 24 years old.

12 February 2026
Unprompted review

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