Ci - really good dog food Reviews 

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TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers note that the products are of exceptional quality, offering a wonderful variety of flavors that keep dogs excited and healthy. Pet owners consistently share that the food effectively helps animals with sensitive stomachs, allergies, and special dietary requirements. Some people also felt that the delivery service is remarkably prompt, with parcels frequently arriving safely the very next day. Buyers appreciate the seamless online ordering experience and the thoughtful little extras included in every package. Reviewers frequently mention the helpful guidance provided when choosing the ideal nutrition for individual pets.

What people talk about most

Product

Customers report deep satisfaction with the product, highlighting the high quality and great choice of... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the nutritional value and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels typically... See more

Service

Reviewers consistently share positive feedback about service, highlighting fast delivery and high product... See more

Order

Clients share positive opinions on order, highlighting swift and prompt delivery that frequently arrives the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been purchasing from this company for several years now. Within 5 minutes of placing my order DPD notified me they were expecting the parcel and it was delivered the following day. Could not a... See more

Company replied

Rated 5 out of 5 stars

Fabulous customer service!!! Phoned for advice re food for my dog with IBS/IBD/gastric issues. They couldn't have been more helpful - gave advice and recommended a couple of kibbles that would likel... See more

Company replied

Rated 5 out of 5 stars

My dog absolutely loves the Tickety Boo Range of Ci Foods .. and when it says Tickety Boo - Kickable Poo - it really means it (a doddle to pick up)! Great range of flavours and the ability to choose d... See more

Company replied

Rated 5 out of 5 stars

Millie suffers from allergies and this food is perfect for reducing the symptoms. She has a sensitive stomach and it is now much easier to pick up her poo! She loves the beef flavour. Quick delivery

Company replied


Company details

  1. #4 of 98 best companies in Animal feed shop
  2. #4 of 260 best companies in Pet shop
  3. #3 of 161 best companies in Pet Care Store

Written by the company

We deliver really good, affordable, 100% natural dog food & treats to canny dog-owners who are looking beyond the bigger brands for better quality, service & value - we do it quickly too!


Contact info

5.0

Excellent

TrustScore 5 out of 5

728 reviews

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1-star

Asks customers to review

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5.0

All reviews

(728)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dog loves this food

My dog loves this food and delivery is seamless. Good value as no waste

8 January 2026
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for reviewing Mrs Ferguson - we really appreciate it 😊

Rated 4 out of 5 stars

Am overall happy, but have issues with wet food

My overall experience with this company has been good. I normally order Top Drawer wet food, furry rabbit ears and happy go lightly dry food. My dog loves the food. Delivery is excellent and I don't have a problem with DPD, I always know when it's coming, so I can leave the porch open and the driver leaves the box in there for me.

I have had an issue with the wet food though, where the tray hasn't been totally full when first opening - I reported this issue on 15.09.25 (this was the old supplier of food) and again today (the newer supplier). There have been a few occasions where I have opened the tray and it's not been completely full, but these 2 occasions I've reported the trays (with photos) have been particularly bad. I am going to wait and see what CI come back with on this latest report and this will depend on whether I order any more wet food from this company. The issue with the wet food is the reason why I have given 4 stars and not 5.

15 January 2026
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Hi Heather - thanks for your review. To repeat what we've talked about since (via emails), we can confirm that the trays sometimes look 'not full' because they are stored on their ends, causing the contents to slowly gravitate down towards one end, leaving a gap at the other.
We have checked, and we can assure you that all the trays contain the full 395g of food, even if they sometimes look like they haven't been filled properly.
We can counteract this with additives, but we really don't want to do that, even though we appreciate it can look a little unsightly, and alarmingly underweight occasionally.

We hope this is of some reassurance - we'll put an explanatory note on the website to hopefully reassure other customers too.

Rated 5 out of 5 stars

Consistently fabulous!

I’ve been ordering from Ci-really good dog food now for over two years. They have an easy to use website, deliveries are always quick and their communications are always great too. All round fantastic company and I wouldn’t get my dogs food from anywhere else!

19 December 2025
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for such a lovely review, Rachel - we really appreciate it 😊xx

Rated 5 out of 5 stars

CI offers well priced quality food

The order always arrives really quickly and my dog just loves the food. Its important to me knowing what I give my dog is good for them and will keep them fit and healthy which is why I choose CI.

24 November 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review, Sheena - we really appreciate it 😊

Rated 5 out of 5 stars

I've been using this food for a while…

I've been using this food for a while now and its been great. My dog who was fairly fussy and was having troubles with weight among other things got on very well with it. Delivery is always super quick - sometimes as quick as next day if I get the order in early enough. Dog is always there for the unboxing hoping to get a second lunch and of course make off with the free toy as quick as possible

21 November 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review, Jeffrey - we really appreciate it 😊. Delighted to hear Ci is working out well for your pooch and that he/she makes good use of the toys!!

Rated 4 out of 5 stars

Great dog food, fast delivery

Great food, fast delivery, although there was one occasion where the incorrect item was sent and delivered.
The label and packaging was correct, but the contents were wrong.
Dog still enjoyed it, but not great if you buy 1 product possible for health/allergies, and get something different.

23 September 2025
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Hi Ben, thanks for taking the time to review. We're sorry for the labelling issue you encountered - we hope you let us know at the time, so we were able to replace the goods for you. On a more positive note, we're delighted to hear your dog is enjoying his/her dinners!

Rated 5 out of 5 stars

Great quality food and excellent customer care

The quality of the dog food at Ci is amazing. Our pet Gundogs look so shiny and healthy all year round. Even our fussy eater always finishes every meal since switching to Ci.
In addition to the great quality, the care the genuine care they take and thoughtfulness with customers is evident. Highly recommend this business in every way.

26 November 2025
Unprompted review
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your very generous review, Samantha - we really appreciate it 😊. So glad to hear your dogs are looking so good on the food xx

Rated 5 out of 5 stars

Very happy customer

Thank you to CI Dog Food who sent a very generous sized sample of food to try. I was hoping to find a good quality dog food that was low in fat and not too high in protein to help with my dog's reflux and I came across this Company. My dog absolutely loves the Happy Go Lightly and Tickety Boo in Turkey, and it seems to be helping with his reflux, so I will continue to order. Thank you for the freebie soft dog toy too, which was a lovely surprise. Very speedy delivery and helpful staff.

14 November 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review Natalie - we're really grateful and we're delighted to hear that it may be helping your boy's acid reflux. Fab News 😊 xx

Rated 5 out of 5 stars

Excellent quality and value

I’ve been purchasing the Tickety Boo dog food range for almost 3 years now and my dog still enjoys eating it. I am very happy with the service I receive from the Ci dog company, their deliveries are very prompt, usually next day, their products are high quality and they give good value for money. Best of all, my dog enjoys the food and he always loves the free dog toy. Highly recommend this company.

23 October 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review - we really appreciate it x 😊

Rated 5 out of 5 stars

Quality food and reasonably priced too.

Quality food and reasonably priced too. Also sells excellent food and treats suitable for dogs with allergies or sensitivities.

Super fast dispatch with delivery updates. I even recieved a free gift for my dog as a returning customer.
Can't fault. My dog loves the food and treats and always a postive shopping experience. Well worthy of full stars and recommendation.

22 October 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review Teresa - we really appreciate it xx 😊

Rated 4 out of 5 stars

Overall excellent, wish protein was lower

My dog has allergies and other medical conditions but luckily really enjoys this food! Customer services are also really excellent!Gave it 4 stars, only because, I wish the protein percentage was slightly lower. There are other foods by CI that have lower protein but they have a higher fat content which wouldn’t suit my dog.

22 October 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for reviewing Tina, we really appreciate it. Our Happy Go Lightly range is very moderate in fat and protein: https://www.cifood.co.uk/happy-go-lightly-lower-calorie-dog-food
It's a rice-based range and it might be more the kind of thing you are looking for 😊

Rated 5 out of 5 stars

Great dog food

Good quality dog food at a good price. The advice team were really helpful with suggesting a food for my dog’s problems.
My dog is always happy when a box of CI dog food arrives because there is always a new toy in the box bd a hand written thank you note.

22 September 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review, Diane - we're delighted to hear your dog loves the toys! 😁

Rated 5 out of 5 stars

Brilliant food

Quick delivery, excellent food , dogs love it really is tickety boo

22 September 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for reviewing Dorothy - we're really grateful 😊

Rated 5 out of 5 stars

Excellent quality dog food offered in a…

Excellent quality dog food offered in a good choice of varieties. Always very helpful should you contact them for advice. We have been a regular customer for many years and ouir doggie just loves their food. The bonus of course they also offer bulk buys.

22 September 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for taking the time to review Martin 😊 - we're delighted your dogs love their food xx

Rated 5 out of 5 stars

Very good food and the delivery is…

Very good food and the delivery is prompt and you get a dog toy with the order, which is a nice touch

22 September 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review, Mark, we really appreciate it 😊

Rated 5 out of 5 stars

Top class service

The friendly, courteous and knowledgeable help we were given when we first approached Ci by phone. Then the fact that we were given a trial pack which was successful further enhanced our trust in the product. The fact that they sign the invoice with a personal thank you for using the product is refreshing and feels good.
We have further recommended the product to some of our friends who have also been pleased with the results. The dogs all love the food and their tummies are settled on it.

26 August 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for your review Penny - we're delighted that the dogs love their new dinners 😊

Rated 5 out of 5 stars

Excellent company!!

Excellent company!!! Contacted these guys as Ive been trying to get my dogs weight down for a very long time due to steroids. Very knowledgeable and very kindly sent me a super box full of samples to try before buying. My very fussy dogs love the different flavours of kibble. Put my overweight boy on the Peptide biscuits for weight management ...He's doing so well and lost half a kilo in around 6 weeks. Ive been battling with his weight for the last 4yrs! Hes been on vet pescribed food for this reason which I'm now thinking was just a complete waste of money ...Also when my order arrived they very kindly put a toy in there. Recommended this shop to every dog owner I know without any hesitation. Would like to take this time to thank Peta for all your help and knowledge for a healthy diet for my boys. Thank you ever so much ... My now 'go to' for dog food!

23 June 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks for reviewing Paula - we're thrilled to hear the Peptide Plus has resulted in some weight loss - yay!

Rated 5 out of 5 stars

Simple and efficient.

Easy order process. Fast delivery. Simple and efficient is a great combination. Well done and thank you.

26 August 2025
Ci - really good dog food logo

Reply from Ci - really good dog food

Thanks so much for reviewing Sarah - we really appreciate it 😊

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