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Cigars.co.za Reviews 792

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy and efficient delivery service, often noting that orders arrive on time or even ahead of schedule. People are also very satisfied with the quality of the products, describing them as top-notch and well-preserved through excellent packaging. The overall service, from placing an order to receiving it, is frequently highlighted as smooth, professional, and efficient. However, some customers mentioned specific issues, such as concerns regarding the integrity of product packaging, leading to uncertainty about the reason. A few other people also felt that payment processing could be confusing, and some noted that while packaging was generally good, a few cigars arrived with cracks or signs of dryness.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Product

Consumers express high satisfaction with the product quality and presentation. Many reviewers praise the... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the seamless ordering process,... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding and world-class products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more

Company replied

Rated 5 out of 5 stars

I received the courier notification within 2min of placing my order. From the courier!!! If I can fault cigars.co.za on anything, it is the warning stickers on the box, if you place the stickers yours... See more

Company replied

Rated 5 out of 5 stars

Four clicks and on OK, will ensure that your order is placed. Packaging is fantastic and the delivery is super fast. Best online experience ever. The "four clicks" only apply to repeat customers.... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a few boxes of cigars from Pedro, and I couldn’t be more pleased with the experience. The service was incredibly fast and efficient—my order was handled with care and delivered pr... See more

Company replied


Company details

  1. Cigar shop
  2. Lounge
  3. Tobacco shop
  4. Tobacco supplier

Written by the company

Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.

My promise to you

Written by the company

You will get the best kept cigars in the fastest way possible!
All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious

Our shipping promise

Same day and next day deliveries

JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)

Contact info

4.9

Excellent

TrustScore 5 out of 5

792 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Escobar Natural Double

The order and delivery were very smooth and straightforward. I love the packaging as it preserves the cigars very well. Cigars were incredibly smooth — earthy on the nose, caramel on the draw, and leaving gentle vanilla notes on the finish. A beautifully balanced smoke.

27 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the awesome review Nels! Really appreciate it!

Rated 5 out of 5 stars

As an online seller myself

As an online seller myself, I really am impressed with Cigars.co.za. Fast shipping, good communication, and packaging great. Thank Guys!

25 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much Wouter!! Really appreciate the great review =) We are here to help!

Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, ordered twice now, brilliant packaging, next day delivery (I’m in Gauteng) and cigars came in perfect condition. Couldn’t recommend highly enough no need for me to shop elsewhere. Genuine review.

21 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much Andy!! Much appreciated for your review!

Rated 5 out of 5 stars

Great service

The website was easy to use, very informative and from payment to delivery was very quick

9 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the awesome review Marcelle!

Rated 5 out of 5 stars

Smooth and efficient

The entire browse, purchase and delivery was smooth and efficient. Will definitely order from Cigars.co.za again.

3 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the great review Lee, highly appreciate it!

Rated 5 out of 5 stars

Worth every cent!

So impressed with the speed and proficiency of cigars.co.za's delivery and packaging.
Incredible!

5 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

that's how we roll Neil! thank you so much for the awesome review!

Rated 4 out of 5 stars

Love the cigars

Love the cigars. They came in a beautiful box and sealed in a zip lock bag, completely fresh and secure. I do note however that I had expected my order to come the next day, but I ordered on a Friday and only received my package the following Monday. With that said my favorite has to be the AJ Fernandez New World Cameroon.

14 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you for your review Jaime. The Courier Guy only does deliveries during working days. This said, all orders sent out on Fridays will only arrive on Mondays.

Rated 5 out of 5 stars

The best 👌

The best 👌, didn't expect to get my cigars so quick.

7 November 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the awesome review Phenyo! Much appreciated!

Rated 5 out of 5 stars

Fast ,efficient service

Fast ,efficient service. Correct goods sent. By far the easiest way to shop!

28 October 2025
Cigars.co.za logo

Reply from Cigars.co.za

Thank you so much for the awesome review!!! That’s how we roll!! No mess, no confusion!

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