Cigsspot Reviews 597

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and responsiveness of the company's representatives, who are often praised for their professionalism and quick replies to queries. Many people are satisfied with the quality of the products received, noting that items are genuine, well-packaged, and arrive intact. However, some people were dissatisfied with aspects of the ordering and delivery process. Issues such as slow delivery times, lack of tracking information, and orders arriving incomplete or incorrect were mentioned. A few customers also reported problems with customs seizures and difficulties in obtaining refunds for undelivered products.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the reliable delivery,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast shipping, with orders... See more

Service

Clients share positive opinions on service, consistently praising its professionalism, efficiency, and... See more

Product

People report ambiguous experiences with product. While some customers praise the great quality of products,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the responsiveness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered 3 times from this company, and the first 2 times although the cigarettes took a long time to arrive, and no tracking was provided they did arrive as promised. The fake names, product d... See more

Company replied

Rated 3 out of 5 stars

This is a scam site. Ordered and paid. Received email saying that tracking info would be sent and a week later am still awaiting tracking number and get no response when trying to contact them EDIT:... See more

Rated 3 out of 5 stars

I have been buying from cig spot for over 2 yrs,other than the funky pics on the cig boxes, they were top notch, I would have gave then 5 stars but there shipping sucks now. I dont drive So having to... See more

Company replied


Company details

  1. Cigar shop

Written by the company

Buy cigarettes online at http://Cigsspot.com . The brands we have are 100% original. 4.20$ average per pack. Free worldwide shipping.


Contact info

3.9

Great

TrustScore 4 out of 5

597 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything went well

This is my first time ordering. I got the cigarettes in about 3 weeks to the US. Henry was very friendly and always responsive when checking in. Everything went well!

20 June 2025
Unprompted review
Rated 3 out of 5 stars

Is it scam?

All cigarettes was stopped by the border and we got the mail that which part habitat trafficking cigarettes products to us by email and we get the letter and our package sees. So you can't send cigarettes to USA you might get sued

3 June 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

So we are not a scam - we have send you cigarettes.

As for getting sued - they will not sue you, they will not even give a penalty or fees to pay. They are just trying to scare you so you bub cigarettes with huge state tax!

If it was illegal - you wouldnt get just a mail!

Rated 5 out of 5 stars

This is legit

I found this website on Trustpilot while checking ratings for another. I hope they stay in business with the setup they have now. Best prices I could find (on a legit website); easy to pay, without having to mess around with Crypto; delivery to US is super fast; product (Heets) is as advertised. It does take a few days for the order to be shipped, but don't get alarmed! The communication is great! So, let's try to keep a good site going (I think a lot of the good ones in this line of business went down because of us, the customers) and do not report or complain to Paypal. If you have a problem, just email them. I am confident they will reply and try to work with you. I am very happy with them and I have used dozens of trustworthy websites and some that turned out to be scams in the past.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase…

A great experience I live in the USA and my cigarettes were delivered 10 days after order they came well packaged and good quality cigarettes I'm very happy with my purchase

15 April 2025
Unprompted review
Rated 1 out of 5 stars

I did pay 302 euro in bitcoin on 21/02…

I did pay 302 euro in bitcoin on 21/02 and life in the same country. It seems (s)he blocked 🚫 me from WhatsApp for no apparent reason.

If you like to get badly ripped off, just give it a try.

The owner says he is not there but meanwhile I received a Email with upcoming restrictions.

Exit scam?

21 February 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

David, your order was shipped on February 26 - just check your email about it. And if you have any questions for us - its better to use email!

I hope you will customize the review once you receive the order

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look