cinch Reviews 61,605

Found the ideal vehicle, good price and excellent condition. Delivery guy Kamran was polite efficient and early!
Second car I've bought from Cinch. Very satisfied.

Picking the right car was easy, pictures were clear and in abundance. Staff were polite and friendly at blackbush site. Really happy with the car

I have just bought a car from Cinch, and cannot fault them during the whole process. From the initial enquiry with Sam, it was an efficien, professional and a very positive experience. Any minor hitches were dealt with promptly, and the whole purchase was supervised by Mario, who is a fund of all knowledge. The car was delivered in immaculate condition and my old car taken at the same time. Absolutely trouble free. Thanks Cinch

Super easy process, so refreshing as a to be able to buy a car without a hard sale. Keith at blackbush location was fantastic, he showed me how to use everything in the car and make sure the air con worked. Also was very polite and funny! Thank you Keith for your help!

A very quick and easy way to buy a used car withpart exchange with my old car. The online assistance and the delivery to my home was very helpful, friendly and cheerful. It was also good value for money.

Collection of the car at the Livingston pick up location could not have been easier or quicker.The staff were helpful and friendly.Car was clean and ready to drive away.Would definitely recommend.

Easy to use website
Good communication
Quick and easy delivery
Delivery driver Howard was professional and knowledgeable and well within time slot
And 90 day money back guarantee

Shocking experience, the car came with damaged to the bodywork and wheels. They claimed it had run flats and that was the reason the tyre repair kit was missing. Worst is the car reported 55 faults when connected to a professional diagnostic system. They refused to have a dealer look at the car. Only positive they refunded in full.

Dealers should be forced to show diagnostic reports on any vehicles they are selling. Especially if it’s an EV

Recently brought a car for our daughter, when upon collection they tell you there is a 14 day return policy which is great. What they don't tell you is there's a set mileage of 250 miles over them 14 days if you exceed then there is no return. The customer service department puts pressure on you there and then to score them highly, I'm guessing that's all about bonuses. They need to be more transparent with policies.

Terrible customer service following issues with car.
Brakes starting squeaking 1 day after collecting car. I contacted cinch as the car has a 3 month warranty. They told me to get a report so that they can send to the technical team. I had the report carried out and all 4 tyres need to be replaced as they are worn and are showing as red on the report.
The listing on cinch said it had a mot and service at the end of March so why was this not sorted then or advised on the listing?!

They are now not responding despite me emailing and calling. I will now have to take further action if I cannot get a response from these people as it is almost not roadworthy and why should I risk an accident when they cannot be bothered to respond.

I just want someone to respond and help me

Very helpful and listened to the issues and hope sorted them out asap

Bought online. The car was as described. Delivered when stated. I am happy with the product and service

Mizan was brilliant very professional, answered any questions.
Went above and beyond checked over the whole car when doing my service.
Very polite and respectful.

Thank you so much!

Martin Worton came and helped me with my car twice. He was great, communicative about the time he’d arrive and great at explaining what was going on with the car. He even had a chance to help my mum, who also has a cinch car, understand the steps she needs to do through to get her issue sorted. Great experience working with Martin on getting my new car in perfect working order :)

The vast majority of the experience was excellent. The car is lovely. Except for quite bad scratches on one of the rear windows which weren't visible on any of the website photographs. Just lets the look of an otherwise excellent car down a bit

Husnein was on time, friendly and informative.

So easy and simple app
Paid by multi cards great option

Delivered by a very happy young man

24 hours in and living my new car

Car has developed a massive fault a couple of weeks after purchase must have been present before sale as have barely driven the car so much for Cinch checks! have reported it to Cinch but had no response despite being within 90 day warranty and taken out the extra 12 month warranty which is useless will be on to trading standards but shouldnt have to deal with all this - avoid.

Second time purchasing from Cinch very faff free experience would recommend to anyone looking for a car

First time using Cinch and overall I’m pretty impressed. I was let down with a car purchase for my wife a few weeks earlier and turned to Cinch. I found a near identical car with low mileage and at a price I was happy with . I made the purchase and the car was delivered to me several weeks later. Easy and straightforward to place an order. A couple of items were missing upon delivery including the tyre repair kit and towing eye. I made cinch aware and a payment was made within a few days. Overall I’m very happy with my purchase and would definitely use Cinch again.