Received my first ever car from Cinch this morning. Generally a very good experience with the delivery driver, Lucian. He was very knowledgeable about the car and took time to take me through details... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The entire process was great from choosing my vehicle up to collection at Belle Vue, Manchester. The only disappointment was when I collected my car there was no handover or brief introduction to the... See more
Company replied
Second time I've bought with cinch and did a part exchange too, both faff free and easy to arrange. I like having the option of home drop off/pick up especially as I am heavily pregnant! The handover... See more
Company replied
Martin Worton came and helped me with my car twice. He was great, communicative about the time he’d arrive and great at explaining what was going on with the car. He even had a chance to help my mum,... See more
Company replied
Company details
- #92 of 98 best companies in Car dealer
About cinch
Written by the company
Join the nation and cinch it
Absolutely cinch it when you buy your next car entirely online in just a few clicks. Browse a huge range, find one you love, and get it delivered with a 14-day money-back guarantee.
Quality cars and service to match
Only the highest quality cars make the cut, so your perfect ride is perfectly good. And a team of experts is revved up to help you from A to B.
Thousands of cars in one place
With the biggest range of cars to buy entirely online, you’re sure to find a great ride without the run-around.
Just click-click and kick back
Get home delivery or collect on a day and time that suits. Just choose a slot and we’ll do the rest. And we’re so sure you’ll love your new car we’ll collect it for free if you don’t.
Written by the company
Contact info
United Kingdom
- hello@cinch.co.uk
- cinch.co.uk
4.1
Great
62k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience in every way!
An absolute nightmare from the moment the car arrived, it arrived completely covered in scratches the car had not beenvaleted as promised the inside was filthy with ground in mud in the carpets and just filthy throughout, it was driven to our driveway not brought on a trailer which I didn’t think was great ( in small print apparently) not like advert! Then, you could not speak to anyone as they are there to sell the car at the weekend, but if there’s any problems you have to wait till Monday. Returning the car has also been extremely difficult and they still have our money 2 weeks later! We have been promised call backs which have not happened and right at the last minute they left a message to say they can’t collect on the date arranged over a week ago. Yet again we can’t get hold of anyone and yet again they didn’t call back as promised, truly the worst retail experience that me and my wife have been through and we still haven’t got the car collected or got our money back. We have since brought a car from Motorpoint which was perfect from start to finish, quality cars and amazing customer service.
24 May 2026
Unprompted review
Reply from cinch
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch- Customer Experience Team
Mo Mani
Pardeep was professional and welcoming when handover was completed
24 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent customer interface
Excellent customer interface, via telephone and subsequently in person. Reason for 4 stars is that it was an electic vehicle and we asked for it to be charged( at our expense) ready for 3 hour journey home. There was no charge so 3 hours became 5 hours. Disappointing that Cynch internal comms failed.
10 May 2026
Reply from cinch
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great service from cinch
Great service from day one until i received my car.
So much easier to trade in your old vehicle.
All information about the vehicle was on the site.
My new car was exactly what i saw on the site. No nasty surprises.
24 May 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Eddie green, Easy purchase and great customer…
Easy purchase and great customer service 10 ot of 10 highly recommend. Thank you Pardeep.
24 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very helpful poilet and made me feel…
Very helpful poilet and made me feel welcome
23 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Max at corby was amazing talked me…
Max at corby was amazing talked me through the whole process, cant wait to have my new car !!
24 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
A decent experience
I found it easy to pick the vehicle I wanted and easy to set up finance for it. However, when the vehicle arrived, after a short while I noticed the tyres were not the best and I will have to replace at least one.
9 May 2026
Reply from cinch
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Pardeep Singh junior Orourke
Pardeep Singh
He was a lovely man helped us with everything, we really appreciate his help, hats off to him
24 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Pardeep was really helpful
Pardeep was really helpful, explaining everything about the car and making sure I was happy with everything before driving away.
24 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Quick simple and easy
19 May 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Aimee from Bellevue was amazing
Aimee from cinch click and collect at Bellevue was great! I had to go back as there was a screw in the tyre. She temporarily sorted it for us straight away and is arranging for a brand new replacement tyre. Amazing service!
22 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Pardeep Singh
24 May 2026
Unprompted review
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
It was all so easy and very convenient…
It was all so easy and very convenient for our busy family. Staff were friendly and helpful! Keith who we met on Saturday to do the car handover was absolutely amazing! He is an asset to your company.
24 May 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
It was quick and simple and very good…
It was quick and simple and very good to deal with this is the 2nd car I have had in part exchange very good
24 May 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good communication throughout
Good communication throughout, clear instructions of what you need to do before delivery.
Mohammed was super helpful when he delivered.
24 May 2026
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Hard to contact
24 May 2026
Reply from cinch
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
What we didn't like about the service…
What we didn't like about the service was that firstly the car was driven all the way from Corby and not on a trailer bumping up my son's mileage and secondly when previously asking about car specs it says camera system and this was confirmed in an email stating yes for car parking and collision. Delivery driver advised doesn't have cameras and there was nothing on sat nav screen.
24 May 2026
Reply from cinch
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.