I needed to get my prescriptions refilled. I don't understand why I had to schedule an appointment to do this. In the past, I simply sent a message to the support staff using the Circle app and re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hands down, Circle Medical is IT. Easy scheduling, quick and efficient responses in chat, and providers who genuinely care — making me felt heard, seen, and supported. They helped me navigate a prior... See more
I had an excellent visit with Michael Elkins, PA. He referred me to the provider I needed and the fee was almost completely covered by my PPO. Elkins was patient, listened to everything I had to say,... See more
Company replied
Circle Medical has a fabulous physician, Dr Kellie Aarons. She is very thorough during my appointments. Her availability is great and she’s always on time. I appreciate how kind and caring she is too.... See more
Company replied
Company details
About Circle Medical
Written by the company
Primary care, around you.
Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments.
More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.
Circle Medical accepts most PPO insurance plans. No membership fees.
Our services include:
- Full-service primary care
- Annual physicals/wellness exams
- At-home sleep studies
- Gender-affirming hormone therapy
- Chronic disease management
- Sexual health consultations
- Sickness or injury visits
- Blood tests
- Prescriptions and refills, including controlled substance medications
- Referrals
- PrEP
- and much more
Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon.
Easy access to exceptional care
Written by the company
- We are driven to make access to high-quality healthcare faster and easier than ever, for everyone.
- Circle Medical is driven to make high quality healthcare delightful, personal, and accessible to everyone, no matter who you are. Everything we do starts by putting patients first, and ensuring that each decision we make is based on providing the best possible health outcomes.
Contact info
333 1st Street #A, 94105, San Francisco, United States
- (415) 840-0560
- info@circlemedical.com
- circlemedical.com
3.6
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 week
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Great bedside manners
The medical practitioner's ability to listen, her empathy and obvious medical experience.
30 April 2025
It was great to feel safe to speak out…
It was great to feel safe to speak out to a processional.
28 April 2025
provider no show
provider no show, when requesting a reschedule the rep did not understand basic zoom and some how need multiple req for a reschedule will go elsewhere
28 April 2025
Unprompted review
Reply from Circle Medical
Hi Alvin, thank you for your review. Your feedback is very important to us and we take all patient concerns seriously, reading each response carefully to ensure we are continuously improving. We're sorry to hear the provider did not show to your appointment. If you are still needing assistance with rescheduling, please reach out via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. Your message will be flagged to us right away and we would be happy to help any way we can.
Ashley was extremely helpful and easy…
Ashley was extremely helpful and easy to work with! The app made the process quick and easily accessible!
23 April 2025
Professional, convenient, personal
I was a little worried about whether I should try an online provider and also anxious about opening up about my concern that I may have ADD. The doctor was so professional and supportive and put me at ease. This was a very convenient and yet still very personal experience.
21 April 2025
Dr Woodhouse is amazing
Dr Woodhouse is amazing! She was extremely kind and very thorough. She was so patient and asked me many times if I had other concerns or questions for her. I will continue to see her and I highly recommend her to all
21 April 2025
Very positive experience
Lauren was extremely kind, sincere, and professional. She has a lot of questions pertaining to my diagnosis and offered great advice in a positive and caring way. She was a pleasure to speak to.
15 April 2025
Disappointed with Provider Brittany Laviana
NP Laviana administered a short 12-question survey before dismissing my concerns and sending me on my way. There was no discussion of my symptoms nor did she refer to the clinical diagnostic manual, which she could have used to inform herself on what I was experiencing. I could have taken a Google survey for free. I expected a professional review of my symptoms in exchange for my payment.
14 April 2025
Reply from Circle Medical
Thank you for taking the time to voice your concerns and share your feedback. We take all complaints seriously, and we would love to better understand what happened. Circle Medical strives to provide patient-centered care, and we are sorry to hear about your experience. If you are able, please reach out via our secure, HIPAA-compliant chat and ask to speak to the Patient Relations team so we can investigate this situation further.
Not a fan of the app
Not a fan of the app. Everything worked well overall. I just don't like how the app and the website are not integrated. I prefer to use a computer for these purposes. Many features are only available on the app. You can only book appointments, view documents, and use the chat function on the app. Also, rescheduling appointments is more difficult than it should be.
7 April 2025
Reply from Circle Medical
Hi Charles, thank you for sharing your review. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving. We hear your feedback regarding the website features, and we have already made great strides in adding more features to the web browser, but we will be sure to pass this along to our web development team. Thank you again for sharing your thoughts with us, and please feel free to reach out directly to our support team via the chat function for any other suggestions you may have!
A psychiatrist should be the one doctor…
A psychiatrist should be the one doctor that listens to you rather than trying to run you over with their medication brands. You do not randomly change a patient’s medication, especially when they ask you to get them what was working. I was open to changing it in future, but not today. I paid $179 to have someone… they did not argue, that would imply they listened to me rather than just the title of my visit, no, they talked as if I did not exist.
28 February 2025
Reply from Circle Medical
Hi there, thank you for taking the time to share your concerns. We take all patient feedback very seriously and read each response carefully to ensure we are continuously improving. It is important to note, however, that as we are a Primary Care Clinic, we do not have any Psychiatrists in our roster. Psychiatrists are specialists, whereas Primary Care Providers are general practitioners. Additionally, part of our process for new patient intake requires the receipt of any previous medical records that may be pertinent to the area of care. Thank you again for your review, and please reach out to us via the chat system in our secure, HIPAA-compliant app for any other questions or concerns.
Great service
I feel better being able to get the help that I need without having to leave my house. I also felt listened to.
1 April 2025
Overcharging
Circle Medical definitely has no clue what they are doing with billing. I saw a doctor for my annual physical on a virtual visit. While appointment itself and the doctor was totally fine, the billing issues afterwards have been terrible. First they charged me instead of the insurance even though I had my insurance added and confirmed that they were in network. Then they tried to tell me that is how it is. Then someone else came in the chat and refunded the amount and said they would submit the charges to insurance. The insurance was then billed with a separate office visit in addition to a preventative visit. Mind you there was only one visit. So the insurance didn’t cover the separate office visit charge. Circle Medical is really untrustworthy, like they require a payment method on file and they could charge it whatever they want.
31 March 2025
Unprompted review
Reply from Circle Medical
Hi Sam, thank you for sharing your review. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving. We would like to better understand what happened here and determine any actions we can take to make things right. We kindly ask you to reach out via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. Your message will be flagged to us right away and we would be happy to investigate further.
Waste Of Time should’ve read the…
Waste Of Time should’ve read the reviews. I have had ADHD my entire life. I am on the road from New York to Florida. I have a provider based out of New York. Seems you cannot find on the website you will find out once the payment is made as to some nonsense rationale, that’s not real as to why they cannot fill the prescription. I would definitely find an alternate website
29 March 2025
Unprompted review
Reply from Circle Medical
Hi there, thank you for sharing your review. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving the overall patient experience. We would like to know more about what happened and kindly ask that you reach out to our support team via the chat system in our secure, HIPAA-compliant appt. We would be happy to investigate this for you and determine any actions we can take to make things right
Wonderful experience
Angela Day was absolutely wonderful! She was so kind and helpful. I cannot believe how easy it was to schedule and appointment and get my prescription in the same day.
27 March 2025
Honest and Patient
Bonnie was honest and transparent about treatment going forward. While she was honest, she wasn't harsh. She was patient and went over all future expectations. Would definitely recommend seeing her.
25 March 2025
WHERE IS MY PRESCRIPTION?
I don’t have any record of my APPOINTMENT with Doctor Seibert which was held today, March 24 at 11:10 AM, NOR has my prescription been ordered and delivered to my pharmacy.
My bank records show no charges as well for the visit!
And why isn’t Doctor Seibert listed as my primary care Doctor?
THIS HAS NOTHING TO DO WITH DOCTOR SEIBERT. She was amazing!
24 March 2025
Reply from Circle Medical
Hello Bradley. Thank you for taking the time to share your feedback with us. Please know that we take these concerns seriously, and we use all patient feedback to reflect on and improve our processes. At Circle Medical, we allow our providers twenty-four hours after the appointment to complete their appointment notes and order the appropriate prescriptions. We allow our providers this time to ensure that they have enough time to fully document the details of the appointment, as well as finalize the discussed treatment plan. If you are able, please reach out via our secure, HIPAA-compliant chat and ask to speak to the Patient Relations team so we can investigate this situation further.
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