Circle MedicalReviews 

1,281
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, highlighting their professionalism, empathy, and knowledge, which makes them feel heard and supported. Many appreciate the convenience of being seen from home and the ease of scheduling appointments, often finding available slots without long waits. However, some people mentioned significant issues with payment and billing, including being charged incorrectly or for services not rendered, and a lack of transparency regarding costs. There are also concerns about inconsistent service, with some experiencing delays, unhelpful customer support, or providers who do not adequately address their medical needs, sometimes leading to multiple unnecessary appointments.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers finding doctors and nurses to be... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction due... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing dissatisfaction with the lack... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many finding it easy and... See more

Payment

People report negative experiences with payment, citing issues such as being charged for appointments where... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I needed to get my prescriptions refilled. I don't understand why I had to schedule an appointment to do this. In the past, I simply sent a message to the support staff using the Circle app and re... See more

Company replied

Rated 5 out of 5 stars

Hands down, Circle Medical is IT. Easy scheduling, quick and efficient responses in chat, and providers who genuinely care — making me felt heard, seen, and supported. They helped me navigate a prior... See more

Rated 5 out of 5 stars

I had an excellent visit with Michael Elkins, PA. He referred me to the provider I needed and the fee was almost completely covered by my PPO. Elkins was patient, listened to everything I had to say,... See more

Company replied

Rated 5 out of 5 stars

Circle Medical has a fabulous physician, Dr Kellie Aarons. She is very thorough during my appointments. Her availability is great and she’s always on time. I appreciate how kind and caring she is too.... See more

Company replied


Company details

  1. Clinic
  2. Doctor
  3. Mental Health Services

About Circle Medical

Written by the company

Primary care, around you.


Circle Medical

Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments.

More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.

Circle Medical accepts most PPO insurance plans. No membership fees.


Our services include:
- Full-service primary care
- Annual physicals/wellness exams
- At-home sleep studies
- Gender-affirming hormone therapy
- Chronic disease management
- Sexual health consultations
- Sickness or injury visits
- Blood tests
- Prescriptions and refills, including controlled substance medications
- Referrals
- PrEP
- and much more

Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon.

Book An Appointment

Easy access to exceptional care

Written by the company

We are driven to make access to high-quality healthcare faster and easier than ever, for everyone.
Circle Medical is driven to make high quality healthcare delightful, personal, and accessible to everyone, no matter who you are. Everything we do starts by putting patients first, and ensuring that each decision we make is based on providing the best possible health outcomes.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(1,281)

88 reviews in the last 12 months

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Rated 1 out of 5 stars

My experience with Circle Medical was…

My experience with Circle Medical was frustrating from start to finish. The PA showed up 15 minutes late and was completely unresponsive to my questions and requests—especially regarding a drugstore change that she promised to handle promptly but never did. The prescription was later rejected by the pharmacy simply because it came from Circle Medical, and no one helped me find a pharmacy that would accept it.

Also they stretched the ADHD prescription process across two sessions—with much of the first visit feeling like filler. It seemed intentionally designed to charge for multiple appointments, which I suspect is a broader Circle Medical policy rather than an isolated incident regarding one specific doctor.

Do not waste your time. This service is inefficient, unhelpful, and feels outright exploitative. Stay far away.

21 March 2025
Unprompted review
Circle Medical logo

Reply from Circle Medical

Hi Jon, thank you for your review and taking the time to share your concerns. We're sorry to hear you have not had a positive experience with us. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving.
Our process for ADHD intake does involve 2-3 appointments, and we try to be as transparent as possible about what to expect on our website. This is done so that we can establish a relationship with our patients first, and get an overall picture of their health before prescribing anything. Our support team is also here to assist you with any requests you may have, and if you need any help in transferring a prescription to a different pharmacy, this is something that our team can help with. If you have not received a response yet, please mention that you would like to speak with the Patient Relations team and your message will be flagged to us right away. We would be happy to investigate further and determine any actions we can take to make things right.

Rated 5 out of 5 stars

WONDERFUL First Experience

This was a wonderful experience for me. It was so easy, so convenient and the doctor really took her time to thoroughly understand the situation. She made herself accessible and we can communicate via the InBox and scheduling is super easy. Loved the doctor I was paired with. Couldn't have been better.

21 March 2025
Rated 5 out of 5 stars

So grateful for this service

When you need a doctor and you can't get in to see your regular primary care physician it's nice to know you can depend on Circle Medical to be there when you most need help. Was easy to make an appointment and the doctors are very professional and educated in all illnesses. I'm definitely coming back when I'm not feeling well again. Thank you!

20 March 2025
Rated 1 out of 5 stars

With no warning

With no warning , Circle Medical stopped taking Medicare, so now my doctor of which i have a patient doctor relationship basically disappears , you have no more access, they basically say go somewhere else, , this is shameful , i cant imagine how many people they did this too , Stay far away , I wasn't really happy with them but I was happy with my doctor. Im guessing they did something pretty bad to lose the access to Medicare billing. Look at there response, still don't answer the question what happened or any solutions. Now I need a new primary care doctor and start again. Like I said shameful

3 March 2025
Unprompted review
Circle Medical logo

Reply from Circle Medical

Hi there, thank you for taking the time to share your review. We take all patient concerns very seriously, and we're sorry to hear you have not had a positive experience with us so far. Due to recent changes in our practice, Circle Medical providers are not currently able to see patients covered by Medicare in most states. Please know that we are working diligently to restore coverage and be able to continue care with Medicare-covered patients in the near future. We are committed to keeping all our patients informed and look forward to when our providers can once again see Medicare-covered patients. Please reach out to us via the chat system in our secure, HIPAA-compliant app if you have any other questions or concerns.

Rated 5 out of 5 stars

Initial Glitch, but Great Save

It was really simple to provide the necessary information and make an appointment, but then my provider didn't show up. Patient Support was very helpful though, and I was able to book a new same-day appointment for just an hour later and had a great experience. This process was much easier to manage than a traditional medical provider, which is much appreciated by a busy mom with ADHD and executive function issues also managing a business and 3 neurodivergent kiddos!

13 March 2025
Rated 1 out of 5 stars

Doctor told me I needed an in-person…

Doctor told me I needed an in-person consultation for my meds and that CM had offices in DC and VA. While this is technically true, they are not open and the nearest in-person provider is in NY. CM promised they could meet my medical conditions and fell about 250 miles short of the mark.

12 March 2025
Circle Medical logo

Reply from Circle Medical

Hi there, thank you for your review. We're sorry to hear you have not had a positive experience with us so far. We do have a satellite location in DC, however, our satellite locations have limited availability and reduced range of services. For assistance in booking an appointment at one of our locations, please chat with our support team via our secure, HIPAA-compliant app and we will be happy to help you out!

Rated 1 out of 5 stars

I have been trying to get my C-pap…

I have been trying to get my C-pap machine from this company for 7 months now. I have never had to work with a company so unprofessional. The Provider Dr. Butt apparently left and they had no idea he was gone and was trying to reach him for months so they could get my order & 7 months later and I'm still trying. I paid for the sleep study and if I go to a different provider they will want to do a entirely new sleep study that I will have to pay for again. Do your self a favor and don't go through the stress of this company, the bots are not helpful at all.

12 March 2025
Unprompted review
Circle Medical logo

Reply from Circle Medical

Hi Tiffani, thank you for sharing your concerns and we're very sorry to hear you have not had a positive experience so far. We take all patient complaints very seriously and would like to better understand your situation. If you are able, we kindly ask you to reach out to us via the chat system in our secure, HIPAA-compliant app and we would be happy to investigate this for you

Rated 5 out of 5 stars

So convenient

It was super convenient! I didn’t have to take time off from work because I was able to use my lunch break and video chat. I loved the ease of it and quickness. My problem was solved in 15 minutes!

7 March 2025
Rated 5 out of 5 stars

My first visit with Circle Medical!

My first visit with Circle Medical, I was very excited and skeptical at the same and the professionals at Circle Medical were everything I imagined it to be. My expectations were met and the zoom virtual meeting was great. Even when dealing with connection issues they were able to remain patient with me and when I reconnected we continued. They were thorough and accurate with questions and showed that they really want to provide the best care. I appreciate it and looking forward to meeting with them again.

7 March 2025
Rated 5 out of 5 stars

Dr. Townsend was excellent!

Dr. Townsend was great!
Prompt, attentive, thorough.
Very easy to schedule and then access Zoom call. Simple annual exam done in about 25 minutes. All while having breakfast. Will definitely use the service next year for my wellness exam.
Thank you!

4 March 2025

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