I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... See more
Company replied
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention... See more
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The customer service team are amazing! After many repeat transactions appeared through the laundry app despite only doing one wash, they were able to help get it sorted out. I would love to mention La... See more
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Company details
Written by the company
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contact info
Halifax Road, HX6 4AJ, Ripponden, United Kingdom
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
Great
2k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They refused to send someone out to fix…
They refused to send someone out to fix the dryers even though they were told there are issues with them. Plus it took 20 minutes for a text conversation that could have taken 5. It took them at least 5 minutes to respond to each text I sent. Worst customer service ever. I hate their machines and their system as a whole. They don’t take care of their laundry machines and it’s the customers who pay the price. I think I once did 3-4 cycles on the dryer just to get my clothes dry. THAT IS NOT NORMAL. Why does it take literally all day to do laundry. It once took me from 8am to 3pm to do two loads of laundry. It is horrible!
10 February 2026
Unprompted review
Reply from Circuit Laundry
Hi Della,
I am sorry to hear about your experience when speaking to our team. We take this feedback very seriously and it is certainly not how we want our customers to feel.
So, we can review this internally please email care@circuitgroup.com with the phone number linked to your account and the details of your query. We will do our best to make things right for you moving forward.
Thank you for your patience while we investigate this, Isobelle.
Thorough Support
Although this was my second time reaching out to them to transfer my credit from old app to the new. The member of staff that helped me, Helen, this time around, was very helpful. And gave a step by step guide to help me obtain the information needed. Appreciate the service
10 February 2026
Unprompted review
Reply from Circuit Laundry
Hi,
It is brilliant to read that Helen was able to provide you with a great customer experience when contacting our helpdesk team with your query. Thank you for taking the time to leave a review. Isobelle.
Beth is nice and patient.Thanks a lot.
9 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great five star feedback for Beth!
Thank you, Isobelle.
Very helpful support
Customer support was very kind and helpful. Special thanks to Ellie for her support and quick help.
8 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Sharareh,
Thank you for your great five star feedback for Ellie. We will make sure this is passed on to her.
Thank you, Isobelle.
I just had an issue with one of the…
I just had an issue with one of the machines and I spoke to Mrs. Lauren who happened to be one of the customer agent, she was friendly and able to resolve my issues swiftly.
8 February 2026
Unprompted review
Reply from Circuit Laundry
Hi,
Thank you for your review, I will make sure your feedback is passed on to our support team. We are glad to hear that we were able to provide you with a great customer experience while speaking to our team regarding your query.
Thank you, Isobelle.
Absolutely shocking
Absolutely shocking. Expensive and completely unreliable. I have moved into university student accommodation and I have a problem with the app and payment services EVERY SINGLE TIME without fail. I am so sick of it. I have called numerous times and nothing ever seems to change. I cannot wait until I have another option to do my laundry, avoid circuit laundry at all costs! Go to a laundrette if you can.
6 February 2026
Unprompted review
Reply from Circuit Laundry
Hi Lucy,
We are sorry to hear about your experience and that you have had issues when trying to get this resolved. I understand how frustrating that must be, and it is not the standard that we aim for.
We would like to investigate this further. If you can please email us at care@circuitgroup.com with the phone number linked to your account or further details regarding your query. We are committed to making this right.
Thank you again for your feedback, it helps us to improve our services.
Isobelle.
Tori was extremely helpful and very…
Tori was extremely helpful and very quick in diagnosing and sorting the problem. Cannot recommend highly enough
6 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Jake,
Thank you for taking the time to leave a review. It is great to read that Tori was able to assist you with your query and get this resolved quickly for you.
Thank you, Isobelle.
Ariz was very helpful and fast
6 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Halah,
Thank you for taking the time to leave a review. It is lovely to read that Ariz was able to assist you and provide a great customer experience.
Thank you, Isobelle.
Absolute joke
Overpriced, machines steal your money and don’t bother calling if there’s a problem with a machine because they’re rude
5 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Belle,
I am sorry to hear that you feel this way, this is not the experience we want for our users. Please reach out to care@circuitgroup.com so we can investigate this and look into how we can help improve your experience.
Thank you, Isobelle.
Had a quick and easy fix by a very…
Had a quick and easy fix by a very helpful person tee-jay today.
5 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to see that Tee-Jay was able to assist you with your query.
Thank you, Isobelle.
Good customer support
Machine had a fault while it was in operation so I messaged support using the app and Helen was able to help my solve by problem to give a full refund, Great Help!
4 February 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon Charlie,
Thank you for your great feedback for Helen! Please reach out to care@circuitgroup.com and let us know how we can make this a 5 star experience for you in the future.
Thank you, Isobelle.
I reported a bug
I reported a bug, The staff is helpful to solve the problem,His name is tori, I feel so happy the bug was work out.
4 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Jimmy,
Thank you for taking the time to write a review. It is brilliant to see that Tori was able to assist you with your app query.
Thank you, Isobelle.
Bad machine good CS
The machine kept breaking down, but Tori the costumer service has been really helpful!
4 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Jason,
Thank you for taking the time to leave a review. It is great to see that Tori was able to help you with your query. Please reach out to care@circuitgroup.com and let us know how we can make your experience 5 stars in the future.
Thank you, Isobelle.
Helen helps mea lot.The dryer machine…
Helen helps mea lot.The dryer machine was not working to dry my clothes。Helen helps me to refund
4 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Zirun,
Thank you for taking the time to leave a review. It is lovely to read that Helen was able to help with your dryer query and process your refund.
Thank you, Isobelle.
Excellent customer service from Beth
Excellent customer service from Beth. Quick and efficient.
4 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Osaro,
Thank you for taking the time to leave a review. It is brilliant to read that Beth was able to help resolve your query and provide a great customer experience.
Thank you, Isobelle.
Thank you Tee-Jay
I had issues with the washing machines at my university, Tee-Jay was very helpful and polite throughout and helped resolve my issues.
3 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great 5 star star review for Tee-Jay. I am glad to hear that he was able to help resolve your issue.
Thank you, Isobelle.
I had a problem with one of the washers…
I had a problem with one of the washers so I spoke to Tori who was very helpful and she refunded my extra money that I had to pay for a faulty machine. She was so helpful
3 February 2026
Unprompted review
Reply from Circuit Laundry
Good morning Sheila,
Thank you for taking the time to leave a review. It is great to read that Tori was able to help with your machine query.
Thank you, Isobelle.
Answers are direct in times of need and…
Answers are direct in times of and customer service is amazing.I spoke with Tori today because I needed a refund and she provided detailed replies and recommendations that could ease my situation in the future.
3 February 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon Aminata,
Thank you for taking the time to leave a review. It is lovely to read that Tori was able to help with your query and get this resolved for you.
Thank you, Isobelle.
Remarkable Tori
Tori was really helpful. She was quick to respond, and helped me solve my problem within minutes!
3 February 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon Huzaifa,
Thank you for taking the time to leave a review. Your feedback is valuable to us and we will make sure this is passed on to Tori.
Thank you, Isobelle.
Smooth communication
Smooth communication, was refunded for a washer that I had payed for that had no water in it. Thank you Tori.
3 February 2026
Unprompted review
Reply from Circuit Laundry
Hi Sam,
Thank you for taking the time to leave a review! It is brilliant to see that Tori was able to help with your washer query.
Thank you, Isobelle.
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