Citibank Reviews 

We are customers that live part time overseas and cannot get access to our money when we are out of the country even to make a wire transfer. What sort of bank is that?? Currently waiting for a Citibank representative to call me back to help but so far nothing though we asked for help hours ago. Worse than useless. Perhaps if the staff were denied access to their own money every time this happens they might be a little more helpful and move themselves to get it sorted. They are a disgrace.

You will regret it if Citibank is your bank - I do. They arent part of the Uk switching guarantee service. Their telephone centre is efficient at taking calls The relationship manager was decent. They just are a BIG BIG company so emails and msgs get sent around (like other big companies) but without accountability so I found payments did not happen for days despite numerous messages being sent and my relationship manager and the telephone centre seemed powerless to make it happen.... ineffective and a big FAIL.

This has to be the worst bank in the world.

Having simply transferred funds between two accounts in my name within Citibank, my account has been locked since 27th July 2017, with no access to funds or the ability to send them a secure message.

I had two phone conversations with them, I sent two emails to their security team, and I also wrote to them, but still no access, that's 60 days now!

I've registered a formal complaint with the Financial Ombudsman, unfortunately they don't appear much use either.

Once I get back into my account, funds will be transferred to Santander, who I have to say are a far better bank.

Having withdrawn most of it's operations from the UK, I cannot see Citibank continuing to trade with such poor customer service.

I have been a Citibank UK customer for almost five years. Now they have closed all of their consumer branches and outsourced all service to a call centre in Manila.

Do not bank with them, you will regret it. The call centre is completely incompetent and powerless. If you have any sort of special inquiry or escalation they will tell you it take 48 hours for a response. They give out incomplete or simply incorrect information, and have obviously not been trained in basic customer service.

The Citibank UK website is absolutely awful, and key functionality such as messaging customer service or uploading documents is broken.

Although I have been a Citibank US customer for the majority of my life, avoid Citibank UK at all costs. If you want a truly global bank go with HSBC.

Arrogant and Condescending

Citibank decided to close my personal banking USD account despite having over $20,000 in credit due to the fact they felt their products didn't suit me. In essence, you haven't invested that money in any of our products so we don't want any of your business. then comes the fun part for the closure. To be honest its too long and convoluted but suffice to say they have no regional or national comprehension and quite frankly couldn't give a stuff about standard accounts. I hope they leave the UK altogether!

We banked with Citibank for more than a decade. Getting our account set up was a frustrating experience, but after numerous errors to our name and address, Citibank eventually managed to get everything right, and we stuck with them out of inertia.

Recently, Citibank has made it clear that they don't really want to be in the personal banking business. They closed all physical branches. Additionally, they have stopped honouring cheques, even when there are sufficient funds in the account. A merchant told me Citibank is doing this with all customers, having decided to phase out cheques completely. This was a surprise to me. Perhaps Citibank informed me of this at some point in fine print somewhere, but if so, it was not with the emphasis that such a major change would merit.

I'm finally switching to another bank. I wish I had done it years ago.

Will never use this bank again. Had to go with their credit card when Costco stopped honoring my American Express card. as a recently retired independent sales rep i used my companies name and my name on the card. I was the guarantor through my Social Security number and not through my company which was not Inc. When I asked Citibank if there was a way to take the name of my company off of the card the representative immediately cancelled my card. Immediately! My complaint is with Citibank's representative. I just didn't want to go through another credit application with her . So I joined Sam's Club and got another capital one card in less than three minutes from someone who wanted my business.

For many years we have held a Euro current account with Citibank UK, as we need to send and receive Euro payments. We have always operated it well in credit, despite zero interest.
Two months ago they notified us that they were closing it 'As you are not using enough of our high-end services'. Guess that is CorpoSpeak for rip-off credit cards, loans and lucrative 'wealth management' services.
Best to steer clear of Citibank UK unless you want your financial services screwed, and need to move everything to a real bank at short notice.

My god what an unmitigated disaster!

Citibank previously had a call centre in Delhi, the staff were articulate, polite, extremely efficient and educated. Any banking problem or issue was resolved quickly and efficiently. Calling the current call centre in the Philippines however, is an entirely different matter. The staff are polite enough, just grossly inefficient and seemingly unable to handle the simplest of tasks.

Time to quickly change banks!

This review is for one specific service rep. I am a City Simplicity Card holder and today I had the pleasure of speaking with Almeda from the Citi Customer Care line (I believe that she is based in Detroit?). I had a huge debacle with a balance transfer and Almeda was more than wonderful with helping me sort it all out. She was pleasant and helpful and went above and beyond the other service reps that I have encountered via the Customer Care line. I really appreciate her service.