While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and ability to make complex information clear and understandable. Many highlight the positive and professional attitude of the instructors, which significantly enhances the learning experience. The overall user experience is frequently described as excellent, with people appreciating the well-organized courses and the interactive nature of the sessions. Reviewers often mention feeling more confident and well-equipped after completing their training, attributing this to the high quality of the instruction and the practical examples provided.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, particularly praising their knowledge,... See more

User experience

Clients share positive opinions on user experience, consistently highlighting engaging and informative course... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Instructions

People report positive experiences with instructions. Customers consistently praise the instructors for their... See more

Quality

Users describe positive interactions with quality. Reviewers consistently praise the brilliantly delivered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Paul L for an SEATS one day training course. I have had him previously for my SMSTS and despite the shorter course length he still managed to cover everything we needed for the exam with added inf... See more

Company replied

Rated 5 out of 5 stars

I had a SSSTS course with a Paul Lefrere. Im so happy to have courses and training with a people like him . Im not the best in english language , Paul explain everything clearly and always repeat if... See more

Company replied

Rated 5 out of 5 stars

The instructor MADE this course great guy very clearly knew the content inside out. Made what is usually an unpleasant experience a joy. I’d 100% look into giving H Ali a raise. The free coffee machin... See more

Company replied

Rated 5 out of 5 stars

My smsts training with *Paul L* was really useful. I’m new to site management and was really helpful to learn so much from a clearly experienced trainer about very important site matters. Really engag... See more

Company replied


Company details

  1. Occupational Safety and Health
  2. Apprenticeship Centre
  3. Emergency Training
  4. Training Centre

About Citrus Training

Written by the company

Citrus Training is the UK’s leading provider of health, safety, technical training, and assessment services.

We specialise within the Built Environment and Utility sectors. Working with 85 of the top 100 UK Contractors, offering critical and mandatory training to some of the country’s largest infrastructure service providers. Our clients include; Openreach, Balfour Batty, Kier Group, Taylor Wimpey, Wates and Network Rail.

We have the use of over 100 training centres nationwide, delivering over 250 courses nationally each year. In 2021 alone, we trained over 40,000 delegates.

Our training catalog includes Confined Space, NRSW, Plant, working at Heights , First Aid and Wellbeing to name but a few. We work closely with awarding bodies such as City & Guilds, CPCS, iosh and MHFA England to ensure that all of our courses are delivered to the highest standard.

We have over 150 technical trainers who have real world experience with the topics they are teaching. We deliver ‘real-world’ site experiences that make transferring from training to practical reality easier and more effective.

Our customer centric approach, underpinned by our core values ensures we continually set the standards in training experiences.

Contact info

4.9

Excellent

TrustScore 5 out of 5

773 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent venue. Trainer very knowledgeable

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Tony, thank you for your feedback! We are so pleased that you enjoyed your training with us.

Rated 4 out of 5 stars

Informative and free flowing

Easy going atmosphere with good information

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Josh, thank you for your review! We are glad that you enjoyed your training with us.

Rated 5 out of 5 stars

Great instructor Paul Bradshaw

Great instructor Paul Bradshaw. Excellent course good knowledge.

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Michael, thank you for your comment! We are so pleased to hear that you enjoyed your course and will be sure to pass on your kind words to Paul.

Rated 4 out of 5 stars

paul bradshaw harness

paul bradshaw harness
informative
easy to follow

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Connor, thank you for your feedback! We are so glad that you enjoyed your course with Paul.

Rated 5 out of 5 stars

Nice and short

Wasn’t too long so didn’t get dragged out whilst still presenting all the relative information

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Jack, thank you so much for your review! We are happy to hear that you enjoyed your course with us.

Rated 3 out of 5 stars

Manual handling 28.10.2025

The trainer Ali was absolutely brilliant, really engaging and informative.

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Martin, thank you for your comment! We are pleased to hear that you found your training with Ali engaging and informative.

Rated 5 out of 5 stars

Ali was great

Ali was great, he was knowledgeable and made the course a pleasure. Thank you Citrus

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Ben, thank you for your feeback! We are so glad to hear that you enjoyed your course with Ali.

Rated 5 out of 5 stars

Great course Ali is great

28 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Bob, thank you for your review! We are so pleased that you enjoyed your course.

Rated 5 out of 5 stars

Ali very knowledgeable and goes above…

Ali very knowledgeable and goes above and beyond to help answer any questions first class service

24 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Paul, thank you for your review! We are glad you enjoyed your training with Ali, and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Citrus SMSTS training

Citrus training centre provide a fantastic opportunity to learn in a calm and relaxed environment, Paul Lefrere has been very helpful and it’s clear to see how much knowledge he has gathered with his passion to pass this on. A big thank you to all involved at Citrus, from booking to inviting staff members.

24 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi David, thank you so much for your feedback! We’re thrilled to hear you enjoyed your experience at Citrus. We will be sure to pass on your kind words to Paul and the team.

Rated 5 out of 5 stars

Paul Lefrere Brilliant Trainer

Our trainer Paul Lefrere is a font of knowledge and he truly made the course enjoyable. I left the SMSTS course with all the information & knowledge needed to perform my work and my responsibilities within the world of Health & Safety. Thanks Paul & Citrus.

24 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Cholletta, thank you for your review! We are so glad you found your SMSTS course informative and enjoyable, and we will be sure to pass your kind words on to Paul.

Rated 5 out of 5 stars

SMSTS course

Paul lefrere was able to relate all the theory to real world experiences to increase understanding of the course

Great delivery of the course

Ollie

20 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Ollie, thank you so much for your feedback on your SMSTS course with Paul! We are so pleased you enjoyed your training and Paul's delivery.

Rated 5 out of 5 stars

Great team at Citrus.

Recently done 2 courses at Citrus training, AP and SMSTS. A great venue with two very knowledgeable tutors. Stuart Hall for AP and Paul Lefrere for SMSTS. Probably two of the best tutors for the subjects I have had teach me.

20 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi, Thank you so much for your feedback on both of your courses! We will be sure to pass on your kind comments to Stuart and Paul.

Rated 5 out of 5 stars

Scaffolding Inspector

Instructor - Paul Bradshaw
Course - Scaffolding Inspector

Really informative course presented by a very well informed and engaging instructor. I would strongly recommend.

23 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Andrew, thank you so much for your positive feedback! We are so pleased that you enjoyed your scaffolding inspector course with Paul, and delighted to hear you would strongly recommend us!

Rated 4 out of 5 stars

Confined spaces

Superb knowledge from Paul, delivered in a practical way.

21 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Gordon, thanks for your feedback! We are glad you enjoyed your confined space course and Paul's practical teaching style.

Rated 5 out of 5 stars

Confined space course very interesting…

Confined space course very interesting and paul delivered it 👍

21 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Josh, thanks for your comment! We are pleased to hear you found your confined space course with Paul interesting and informative.

Rated 5 out of 5 stars

Paul was a really good tutor

Paul was a really good tutor. The practical and theory were brilliant delivered to a good standard.

21 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Joe, thank you for your comment! We are so glad you enjoyed your course, and will be sure to pass on your kind words to Paul.

Rated 5 out of 5 stars

Great course presented by Paul…

Great course presented by Paul Bradshaw. Would highly recommended. Confirmed spaces level 2.

21 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Zac, thanks for your feedback! We are glad you enjoyed your confined space course with Paul.

Rated 5 out of 5 stars

Great course.

Great course.

21 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Mark, thank you for your comment! We are glad you enjoyed your course with us.

Rated 5 out of 5 stars

Confined space course

Good course. Very well delivered by an experienced trainer. Top marks Paul. Top man

20 October 2025
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Matt, thank you for your feedback! We are so pleased you enjoyed the confined space course and Paul's delivery.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look