It was great person with great family. I really enjoyed while staying at her house and highly recommend for upcoming people for their stay.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service is quite good especially for expats like me as the housing situation is quite difficult in Hamburg to get a flat. Especially Ms. Joana Moths-O'Neil has been very patient and regularly givi... See more
Company replied
A great company with great service. I have used City-Wohnen now several times and it has always been quick, super easy, done online when I needed it, and with great service. The three apartments I ha... See more
Company replied
The folks from the agency were super quick in formalising and completing the rental agreement, and they were very helpful too. We had had some trouble with many other agencies/websites for months and... See more
Company replied
Company details
Written by the company
Wohnen auf Zeit in Hamburg bei City-Wohnen. Miete oder vermiete schnell und sicher möblierte Wohnungen in Hamburg bei der Agentur für Wohnen auf Zeit.
Contact info
Fischers Allee 70, 22763, Hamburg, Germany
- 040-284185-0
- hamburg@city-wohnen.de
- city-wohnen.de
4.9
Excellent
687 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and quality service
The experts at City-Wohnen were very responsive to my enquiries. I got fast and clear answers. You really feel the professional service they provide. I also appreciate getting the service in English, and even having the contract in English. The apartment was exactly as they described in their website. During the apartment hand-over, the experts work very professionally, take a picture of the whole apartment and provide a hand-over report, to avoid any future problems. The quality, location and cleanliness of the apartment is also a plus. I thank so much for their services.
17 November 2023
Reply from City-Wohnen
Dear Beyza Doyduk Attila,
Thank you so much for your positive review and feedback! We pride ourselves on our professionalism, so it is wonderful to hear that our clients notice it! The handover you describe was for a full-service apartment, so you met with one of our great field service agents. Some of our lessors choose to do the handover themselves, but we inform them of best practices and provide a template for the handover report.
We wish you all the best for your time in Hamburg and in the furnished apartment!
Joana from the City-Wohnen team
Thank you your agency for providing the…
Thank you your agency for providing the best service and comfortable procedure of signing the contract and moving in.
16 November 2023
Reply from City-Wohnen
Dear Sergei Kazantsev,
We are happy to have been of service to you!
All the best from Dunja for the City-Wohnen team
I have used City-Wohnen several times
I have used City-Wohnen several times, and it has always been an excellent experience. They are very helpful and efficient in facilitating the renting of flats. The process has always gone very smoothly, without any difficulties or troubles. I will definitely continue to use City-Wohnen for my housing needs in Hamburg, and I happily recommend them to colleagues and friends.
28 August 2023
Reply from City-Wohnen
Dear client,
Thank you so much for taking time to leave a review! We really appreciate it and your kind words. We wish you an excellent time in your furnished apartment in Hamburg and are here for you in the future if you need us!
All the best,
Joana for the City-Wohnen Team
My son apartment
I was looking for an apartment for my son on an internship in Hamburg for 3 months. Without having to move, I was able to access many apartments. The pictures, the advice of my interlocutor allowed me to make the right choice and Benoit is perfectly installed. Knowing the difficulty of finding accommodation in this city, it was really a challenge.
17 August 2023
Reply from City-Wohnen
Dear Anne Thibault, Thank you so much for taking the time to leave a review! We really appreciate it. Furnished apartments are ideal for a fixed period in Hamburg such as for a work projec, an internship, or a semester abroad, so it was a great pleasure to work with you to find a good solution for your son. We wish you and him all the best!
Joana for the City-Wohnen team
Special attention to customers
The way my case was handled, I felt special. That felt really good, as the responses were tailored to my needs. Keep up the good communication work you are doing and also the follow-ups; they really make the customers feel special and welcomed.
4 July 2023
Reply from City-Wohnen
Thank you so much for leaving a review! This is the great advantage to working with an agency rather than an anonymous portal. Our team takes great pride in the work we do and the personal attention we can give our customers. We wish you a great time in your furnished apartment in Hamburg!
All the best,
Joana for the City-Wohnen team
Excellent experience
From start to finish on my enquiry for the apartment the service has been excellent in communication, providing more details where needed. The check in process was very detailed and clear, It has been a stress-free experience working with city living.
16 June 2023
Reply from City-Wohnen
Dear Sean,
Thank you very much for your review! We were glad to be of help and are very happy that you are so satisfied with our service. Please enjoy your time in the Hanseatic city and in your furnished apartment!
All the best,
Joana for the City-Wohnen team
Above Average Service Experience
The City-Wohnen team helped me finding a home in a new country in which I had never been before, and the whole experience was better than expected. Mrs. Wiebke Schops was very kind and patient from the first moment I got in touch, and was fast and decisive when the right apartment appeared. Mrs. Muriel Ahlberg garanteed that the handover was smooth, even going further and giving us unvaluable tips on how to begin our new life in Hamburg. I am very grateful for their service and support and look forward to work with them in future opportunities.
18 May 2023
Reply from City-Wohnen
Dear Christpher Garcia,
Thank you very much for your review, kind feedback, and the shout out to Wiebke and Muriel! We agree, they are great. ;-). We love what we do, but it is even more fun when we feel like we are bringing nice people together. When we have a friendly apartment searcher such as yourself and can match you to an equally friendly lessor, our day is made. We wish you a wonderful time in Hamburg and in your furnished apartment!
Joana for the City-Wohnen team
Great customer service and assistance…
Great customer service and assistance by the city_Wohnen team
14 May 2023
Reply from City-Wohnen
Thank you so much for taking the time to leave a review and for your positive feedback. We wish you all the best in Hamburg and in your interim apartment!
All the best,
Joana for the City-Wohnen Team
City-Wohnen service was amazing and…
City-Wohnen service was amazing and helpful during the entire process, I was able to find an apartment in 1 week, which I know is pretty hard here in Hamburg 😅
Thank you very much for the support!
3 March 2023
Reply from City-Wohnen
Dear Leo,
Thank you for your review and kind words. We were very happy to help you! We wish you all the best as you settle in to your furnished apartment and new city.
Joana for the City-Wohnen team
The agency works very fast and answer…
The agency works very fast and answer your questions very promptly. The lease was clear and they gave me the translation in English.
8 February 2023
Reply from City-Wohnen
Dear Erika, thank you for always getting back very quickly. It was a pleasure to find a new home for you. Wiebke from City-Wohnen
Availability and support
The team at City-Wohnen was and is very supportive and attentive.
9 January 2023
Reply from City-Wohnen
Dear client, Thank you for your feedback! It was lovely working with you and we wish you all the best during your time in Hamburg.
Joana for the City-Wohnen Team
Highly recommend!
It was a super nice experience with the service of city-wohnen. All the staff members are very friendly and helpful. The apartment is exactly the same as the description. The whole process was simple and clear. Highly recommended!
17 January 2023
Reply from City-Wohnen
Dear client,
We are so happy we could make the process of moving easier for you! Thank you for your feedback. We wish you all the best as you settle in in your new city!
All the best,
Joana for the City-Wohnen team
Utku Gurkan
it was a very perfect organization, I was found a suitable house for my needs and I moved very quickly and I would like to thank Meika Franke and her teammates for helping me very quickly and accurately
30 November 2022
Reply from City-Wohnen
Dear Utku Gurkan,
Thank you very much for your kind review! We are so pleased that we could help you. Thank you also for the shout out to Meika. She is one of our long-time and valued team members, and we also think she is great.
We wish you all the best in your furnished apartment in Hamburg!
Joana for the City-Wohnen Team
Commitment to responding to client's…
Commitment to responding to client's emails is apt and prompt
17 October 2022
Reply from City-Wohnen
Dear Oscar Azameti,
5 stars and "apt and prompt" ? These are some of Germans' favorite words and make us feel great! Thank you for taking the time to review us. We wish you all the best in Hamburg.
Joana for the City-Wohnen Team
Friendly and Fast service.
1 November 2022
Reply from City-Wohnen
Thanks for the good review, Dimitris. Regards, Anja for the City-Wohnen team
City wohnen provided a very good and…
City wohnen provided a very good and professional service. Intermediation and handover were smooth and apartment exactly as in the pictures.
15 October 2022
Reply from City-Wohnen
Dear Dimitrios,
Thank you very much for your review! We really appreciate it. We hope you enjoy your furnished apartment and have a great time in Hamburg.
Joana for the City-Wohnen team
Great service
I have had an amazing experience with City-Wohnen so far. I had a difficult time looking for an apartment in Hamburg, so then I asked for help to the agency to find it. They worked in a very professional way and everything was well organized. They are always available for any questions and answer you quickly. Great service!
1 October 2022
Reply from City-Wohnen
Dear Roberta,
Thank you so much for your positive review! It was a pleasure working with you. We wish you all the best during your stay in Hamburg.
Joana for the City-Wohnen Team
City Wohnen excellent for Expats
City Wohnen provides the best service for expats traveling to Germany from abroad. With the high confidence in the property listed, photos, and the landlords registered. From the initiation of the contract to extension and documentation, everything is well taken care of. A hassle-free experience.
16 August 2022
Reply from City-Wohnen
Dear Nitin Chauhan, Thank you for your positive review! We have team members who come from abroad or have lived abroad, so we really understand the expat experience and try hard to make your rental hassle-free. It means a lot to us to hear that we are reaching our goals.
All the best for your time in Hamburg,
Joana for the City-Wohnen Team
Reliable and quick
Extremely quick and resourceful with arranging a rental contract at a short notice. Everything is timely and goes as communicated. Very reliable and recommended for people who are looking forward to a hassle-free move in!
3 September 2022
Unprompted review
Reply from City-Wohnen
Dear Aniruddha Das, thanks for leaving this nice review for us. We are happy that you appreciated our service :) Have a good time in Hamburg! Anja from City-Wohnen
Reply from City-Wohnen
Thanks a lot, Adriana Moraes, for this nice review. Regards from the whole team, Anja from City-Wohnen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.