The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury... See more
Company replied
The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing... See more
Company replied
The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... See more
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Company details
Written by the company
City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
Contact info
United States
- 1-800-347-1558
- support@citybeauty.com
- citybeauty.com
4.0
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Plumping lip gloss is the only lip…
Plumping lip gloss is the only lip gloss I will use. It works and recent additions to the colors mean there is a color for every skin tone and season. Paired with the nighttime lip gel, City Lips is the perfect product.
18 August 2025
Unprompted review
Reply from City Beauty
Hello Wilson, we’re so happy City Lips is your must-have gloss. Thrilled you love the new shades and the perfect pairing with the City Lips Night Oil. Thanks for sharing your experience!
I love my City Lips
I love my City Lips! I have been a fan for years, and they really do plump my lips and make them look more sexy!! I had ordered 2 of the newest colors when you had the BOGO sale, unfortunately, I was in the process of moving when I got the package, and both tubes went missing. I really hate this because I was so happy to try the colored lips.
30 June 2025
Unprompted review
Reply from City Beauty
We’re so glad you’ve been a loyal City Lips fan and love the results! We’re sorry to hear about the missing order during your move - that sounds frustrating. Please reach out to our customer support team via email at support@citybeauty.com or by phone at 1-800-347-1558.
I LOVE CITY LIPS FOR MY 75 YEARS YOUNG…
I LOVE CITY LIPS FOR MY 75 YEARS YOUNG LIPS!! My other FAVORITE is Line Bluring Cream in the tube!! EXCEPTIONAL!!
18 August 2025
Unprompted review
Reply from City Beauty
Hello Joyce, we’re thrilled to hear City Lips and the Line Blurring Wrinkle Filler are your favorites! Thank you for sharing your experience and for trusting us with your skincare needs.
I love how the City Lips gloss makes my…
I love how the City Lips gloss makes my lips moisturized. I not sure about the quality and safety of the product.
18 August 2025
Unprompted review
Reply from City Beauty
Hello Marlys, we’re so glad City Lips keeps your lips moisturized! Consumer safety has always been top priority at City Beauty. To verify the safety of all products brought to market by City Beauty, formulations and their packaging must exceed our high company standards for ingredient preservation and stability, product efficacy and package compatibility. All of our ingredients are also FDA compliant.
Brilliant lipgloss
I absolutely love their lipglosses. Great colours and super moisturising. This is the only lipgloss I buy and has been for several years now.
18 August 2025
Unprompted review
Reply from City Beauty
Hi Swassie, we’re so happy to hear City Lips has been your go-to for years! Thank you for sharing your love for the colors and hydration—it means so much to us.
I love the buy one, get one free offer
It's easy to order and get the lip gloss colors I want. I especially love the buy one, get one offer because I can keep a tube of my favorite everywhere.
It's a good product, it performs, it's very shiny, it stays on the lips and it lasts a long time.
1 July 2025
Unprompted review
Reply from City Beauty
Hi Susan, we’re thrilled you’re loving City Lips and the BOGO offer! So glad it gives you the shine and long-lasting wear you’re looking for.
My meds make my lips feel dry all of…
My meds make my lips feel dry all of the time, and city lips is the only product that makes them feel moisturized.
My only complaint is that I can’t get all of the gloss out of the bottom of the tube when it’s almost gone. I feel like I waste a bunch, and it’s too expensive to waste. I wish there was a better packaging for it.
17 August 2025
Unprompted review
Reply from City Beauty
Hi Annie, we’re so glad City Lips helps keep your lips moisturized and comfortable. Thank you for sharing your feedback about the packaging—we understand how important it is to get every last drop, and we’ll be sure to pass this along to our team.
Lovely color selection
Lovely color selection
Would give 5 stars but it’s a little sticky
1 August 2025
Unprompted review
Reply from City Beauty
Hello DH! We’re so glad you love the color selection. Thanks for the feedback on texture—we’ll be sure to share it with our team as we’re always working to improve.
I’ve enjoyed using the City Lips line…
I’ve enjoyed using the City Lips line of products. My lips are plump and soft! I use the lip oil every night.
17 August 2025
Unprompted review
Reply from City Beauty
Hello Teresa, we’re thrilled to hear City Lips is keeping your lips plump and soft, and that you’re loving the City Lips Night Oil in your routine. Thank you for sharing your experience!
I have been using clear gloss for…
I have been using clear gloss for year's it is my everyday go to. Also love the newer raspberry shade. Love it
17 August 2025
Unprompted review
Reply from City Beauty
We’re delighted to know City Lips has been your everyday favorite for years, and thrilled that you’re enjoying the new Raspberry shade. Thank you for your continued support!
I started using city lips a few years…
I started using city lips a few years ago. Right away, first night, my lips were transformed! I really miss it if I don't use it. I keep a few on hand to give as gifts. Quick delivery and easy ordering! Thank you for developing a product that makes my lips feel and look wonderful 💋
1 August 2025
Unprompted review
Reply from City Beauty
Hi Dianne, we’re so happy to hear how much you love City Lips and the difference it’s made for you! Thank you for sharing, for gifting it to others, and for your kind words about our service. We truly appreciate your support!
The Real Deal
Overall great product, I have tried many other lip plumpers saying this is what our plumbers do etc., well those other so called lip plumpers that have there product plastered all over social media is hype, I will only use City Beauty products, period, I'm 65 years young and have been around and tried them all, my lips are in better condition now than 5 years ago, City Beauty lip plumper is the real deal, completely satisfied.
17 August 2025
Unprompted review
Reply from City Beauty
Hello Lisa, thank you for sharing your experience! We’re thrilled to know City Lips has stood out among the rest and continues to keep your lips looking and feeling their best. Your trust and support mean so much to us!
City Lips is the only brand I trust to…
City Lips is the only brand I trust to treat my dry lips . I started with the Clear option and have since added many other shades to my daily rotation. What a find!
17 August 2025
Unprompted review
Reply from City Beauty
Hello Ms. Cindie, we’re so happy City Lips has become your trusted solution for dry lips! It’s wonderful to hear you’ve expanded your collection beyond Clear and are enjoying the shades in your daily routine. Thank you for sharing!
Best lip products
I love city lips lip oil and lip treatment. The colors are beautiful with lots of shades to choose from. The gloss leaves my lips hydrated for hours. The oil gives me hydration while I sleep.
17 August 2025
Unprompted review
Reply from City Beauty
We’re thrilled to hear you’re loving both City Lips and the Night Oil, Marybeth! It’s great to know the hydration and color options are working perfectly for you. Thank you for sharing your experience!
Not happy with what I got
I ordered City LIps assuming i was ordering a color gloss which I would probably have used...I got clear and wrote immediately to let you know...I will be sending them back, one used (I tried it just in case) one unopened...
12 July 2025
Unprompted review
Reply from City Beauty
Thank you for letting us know, Gaby. We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to assist with your return and provide tips on how to get the best results using City Lips if you'd like to give it another try. You can reach them at support@citybeauty.com
or by phone at 1-800-347-1558.
Lip feathering fixed!
After turning 50 and noticing a new age-related issue of the lipstick bleeding into my skin when wearing lipstick, I tried City Lips on my lips and Line Therapy on the skin around my lips. Within two weeks of daily application, the feathering of lipstick into the fine vertical lines around my lips has stopped. I am back to wearing lipstick at work and not needing to do a rescue job on my face halfway through the workday! I am very happy with the results and can thoroughly recommend these two products.
31 July 2025
Unprompted review
Reply from City Beauty
We’re so glad to hear City Lips and Line Blurring Wrinkle Filler have made such a difference for you, Leigha! It’s wonderful that you’re back to enjoying your favorite lipsticks with confidence. Thank you for sharing your experience and recommendation.
Reply from City Beauty
Thank you for your review, Reine. We’re glad your order arrived quickly and in perfect condition.
I love City Lips
I love City Lips, I suffer from very dry lips and vertical lines above my lip and this product keeps my lips hydrated all day and the lines almost disappear. Very happy
13 August 2025
Unprompted review
Reply from City Beauty
Hello Mrs Julie, we’re so happy City Lips is keeping your lips hydrated and helping minimize those lines. Thank you for sharing your experience. We’re thrilled you’re so happy with the results.
I have been using city lips for years
I have been using city lips for years. Recently there was a address mix-up and they got it corrected right away!
1 July 2025
Unprompted review
Reply from City Beauty
Hi Ashley, we’re so glad to hear you’ve been loving City Lips for years, and we’re happy we could quickly sort out the address mix-up for you! Thank you for being such a loyal customer.
Excellent lip gloss
This product is the only thing I've found that keeps my lips from chapping.
11 August 2025
Unprompted review
Reply from City Beauty
Hello Kathy, we’re so happy to hear City Lips has been keeping your lips smooth and chap-free! Thank you for sharing your experience with us.
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