The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury... See more
Company replied
The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing... See more
Company replied
The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... See more
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Company details
Written by the company
City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
Contact info
United States
- 1-800-347-1558
- support@citybeauty.com
- citybeauty.com
4.0
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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City Beauty Plumping Lip Gloss is hands…
City Beauty Plumping Lip Gloss is hands down, G.O.A.T.! I love this stuff! It is so moisturizing, stays put, cannot say enough good things about it!
8 August 2025
Unprompted review
Reply from City Beauty
Hi Laura, We’re thrilled to hear you think City Lips is the G.O.A.T.! Thank you for the love. We’re so glad you’re enjoying the moisture, wear, and all the benefits!
Best lip product on the market as it…
Best lip product on the market as it lasts! My go to everyday!
6 August 2025
Unprompted review
Reply from City Beauty
Hi Liz, thank you so much! We're thrilled to be your everyday go-to. Nothing better than a lip product that truly lasts!
My favorite!
All glosses and plumpers are not equal. What I love about City Lips is the texture of the product, the hydration, the pleasant taste and the longevity. I have other lip wands from this company as well and they are all very hydrating, plus with the clear gloss, it stays on a very long time. I never go to bed without a good swipe of the gloss to hydrate all night long.
5 August 2025
Unprompted review
Reply from City Beauty
Thank you so much, Jacqueline. We're so happy to be your favorite. We love that City Lips Clear is part of your nightly routine.
Great product, not so great company
I've been using CityLips Clear for several years & I truly love it. Best lip gloss I've ever used, totally repairing & no added fragrances. I do believe they changed the formula, still great, but not a perfect 10 anymore. Maybe down to an 8. However, they deny any changes. The main reason I'm giving them 4 stars & not 5 is because of their customer service. Every time I'm made to feel like I'm bothering them. If they help at all, it's given reluctantly & condescendingly. This is so annoying I've considered leaving CityBeauty all together, but I can't find a comparable product, so I stay. But am always looking.
3 August 2025
Unprompted review
Reply from City Beauty
Hello Leslie, we truly appreciate your continued support and honest feedback. We're sorry your experience with customer service hasn’t met expectations. Your input means a lot and helps us improve.
Rubbish
Bought plumbing lip gloss, what an absolute load of rubbish!!!
It’s just a sticky ish lip gloss that does nothing
29 July 2025
Unprompted review
Reply from City Beauty
Hi Mrs Paula, we’re sorry to hear that! While we always hope you’ll love our products, we understand that results can vary. Our Customer Support team would be happy to offer tips for getting the best results with City Lips or assist you with a return through our 60-day money-back guarantee. You can reach them at support@citybeauty.com or by calling 1-800-347-1558.
2 for 1 sale is the best
2 for 1 sale is the best. The clear choice gives buttercream softness
3 February 2025
Unprompted review
Reply from City Beauty
Hi Katy, we appreciate the love! So glad you love City Lips Clear and the BOGO. Thanks for the 5 stars.
Great lip colors,Great mascara and Fast…
Great lip colors,Great mascara and Fast service
24 June 2025
Unprompted review
Reply from City Beauty
Hi Denise, thank you so much. We're thrilled you're loving the City Lips colours, Beyond Mascara, and speedy service.
Reply from City Beauty
Thanks so much, Jennie! We're glad it's working well for your lips.
I love these lip glosses
I love these lip glosses! I have them in every color. Love the BOGO offers and discounts.
23 July 2025
Unprompted review
Reply from City Beauty
Thank you so much for the kind words, Le. We're thrilled you’re enjoying City Lips in every shade and taking advantage of our special offers. We appreciate your support!
Reply from City Beauty
Hi Dianne, thank you for the 5-star love! We’re so happy to hear you’re enjoying the soft, non-sticky feel.
The order process was quick and…
The order process was quick and convenient. My product arrived promptly. I did think the lip gloss would have more of a ‘tingle’ to it.
16 July 2025
Unprompted review
Reply from City Beauty
Hello Faith, thank you for the 5-star rating! We're glad to hear your order arrived quickly and smoothly. City Lips is designed to plump without the strong tingle but we appreciate your feedback and are so glad you're giving it a try!
My lips feel wonderful
My lips feel wonderful using City Lips. It had been recommended to me as a lip filler and moisturizer. It hasn't disappointed. Even better, I was able to take advantage of a half off deal and gor two colors as well as the clear lip moisturizer. Love it!
1 July 2025
Unprompted review
Reply from City Beauty
We’re delighted to hear that City Lips has lived up to your expectations, Happyshopper2. It’s wonderful that you were able to take advantage of the offer and enjoy both the colors and the City Lips Clear. Thank you for sharing your experience—we’re so glad you’re loving it.
I love how city Beauty lip glossy feel…
I love how city Beauty lip glossy feel on my lips
My lips are in the best shape they’ve been in, in a long time
I’m 66 years old and they aren’t dry or cracked anymore. Thank you City Beauty for the best product on the market for lips especially when you get older
16 July 2025
Unprompted review
Reply from City Beauty
Thank you so much for your wonderful feedback, Joan. We’re delighted to hear how much you’re loving the feel of City Lips and the difference it’s made for your lips.
I love City Lips
I love City Lips. I use it every night before going to bed and wake up with moisturized, full lips. I apply it as the perfect base under all my lipsticks. I honestly can’t go back to what I was using before…
16 July 2025
Unprompted review
Reply from City Beauty
We love hearing this, Debbi, thank you so much! Using City Lips overnight and as a base is such a great routine. We’re so happy it’s become a must-have in your beauty lineup!
City Lips
I have been using City Lips for a few weeks, and I think I see some improvement, but I'm not quite sure. I think I just need to be more diligent about applying it every day prior to makeup.
16 July 2025
Unprompted review
Reply from City Beauty
Thanks so much for your review, Lisa. We're glad to hear you're starting to see some improvement. Consistent use definitely helps; applying it daily, especially before makeup, can make a big difference over time. Let us know if you ever need tips, we're here for you!
I bought the lip gloss thinking it…
I bought the lip gloss thinking it would make my lips appear fuller, but it just seems like it's regular lip gloss with a hefty price tag.
16 July 2025
Unprompted review
Reply from City Beauty
Hi SL, sorry to hear this! We always want you to love our products, but we understand that not every product works for everyone. Our Customer Support team would be happy to share tips for getting the best results with City Lips and can also provide return instructions if you'd like to use our 60-day money-back guarantee. You can reach them at support@citybeauty.com or by phone at 1-800-347-1558.
Sales Sales Sales
I love the sales and the ease of using the site. All my lip glosses are in stock.
8 July 2025
Unprompted review
Reply from City Beauty
Hi Trina, thank you so much! We're thrilled you're enjoying the sales and the easy shopping experience. Even better that your favorite glosses are in stock.
I started with City Lips
I started with City Lips. Within minutes, I could see my lips getting bigger. I could then put one any favorite lipstick on. Eventually, I bought the City Lips in colors. I love them!
15 January 2025
Unprompted review
Reply from City Beauty
That’s amazing to hear, Judith. We’re so glad City Lips made such a quick difference for you and even better that you’re loving the tinted shades too. Thanks for being part of the City Beauty community!
The quality of your products speak for…
The quality of your products speak for themselves!I absolutely love your lip gloss and use it everyday and night.I also love your BOGO specials.Delivery is quick and efficient .Keep up the good work!
15 July 2025
Unprompted review
Reply from City Beauty
Thank you so much for the wonderful feedback, Sherry! We're thrilled you're loving the lip gloss and enjoying the BOGO deals. It means a lot to hear our quality and service are making a difference. We'll definitely keep it up!
I love my lip plumper
I love my lip plumper, I’my 64 and lips looks thicker within minutes.
Thank you City Beauty
14 July 2025
Unprompted review
Reply from City Beauty
Hello Renee, thank you so much for your kind words! We're thrilled to hear you're loving the lip plumper and seeing noticeable results so quickly. It’s wonderful to have you as part of the City Beauty community.
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