City Cruises Reviews 1,582

Got scammed by these guys false advertising. They advertised the services London eye power and Westminster piers are are open until 18:00pm/6pm so I purchased it base on my travel time from Leicester to London will be estimated arrival time by 4pm. When I got to the Westminster area all areas were cordoned off the security mentioned these piers are now closed. I phoned city cruises and they confirmed the piers have closed at 4pm on this day the 31st December. I hoped them for complaint of their service they did not provide accurate info on their booking forms this is the worst service I have ever purchased online. Literally got scammed by city cruises their customer service advisor on the phone and their customer service on the online chat are not willing to provide a refund.

I would not recommended these guys to anyone.

Hi, Sorry about this late review.
My wife and I had our 10 years anniversary dinner on Odyssey on 9/20/2025. Our wedding was on Odyssey exactly on 9/20/2015.

We received the great services and food for the dinner. Sorry I forgot the waiter and the lady manager's name now because it has been so long. They shared our happiness and were very proud of their ship provided the great wedding to us. We reviewed our wedding photos on this ship with them and I can see they were excited too.

We also got roses, champagnes, cakes from the staff to congratulate us. We feel so touched by their hospitality. Odyssey is part of our life and we will come back to Odyssey for all our anniversary celebrations. We will also recommend Odyssey to all our family and friends.

The Cruise itself was very nice, but I didn’t like the booking process and I was very disappointed with the way it was handled.

Great Boat ride I really enjoy the experience

Very easy and responsive throughout the entire cruise process..

Extremely enjoyable time with my longtime friends and classmates. Food was great, drinks, dancing and cruising the San Francisco Bay at sunset was so much fun. Wish we could go all night!

We had scheduled a team holiday outing well in advance with this company, and unfortunately, it was canceled at the last minute. This caused significant inconvenience as our plans were already set around the event, and there was no opportunity to make alternative arrangements.

While we understand that unforeseen circumstances can happen, the lack of timely communication was very disappointing. We had hoped for better notice and consideration given the planning involved.

We hope the company takes steps to improve communication and reliability in the future.

I'll be honest here, the experience MAY have been different if there had been more people to do the cruise. The food was great, the staff was great....buuuuut for the price, I wouldn't do it again. Pretty boring, Baltimore Harbor isn't really anything to see and sitting outside on the deck was super duper super dry and boring. For a quarter of the price, I could have done the same good food and a nice restaurant. (Over $500 for 2 ppl).

Excursion was nice. Food was EXCELLENT 👌

Dinner Cruise was changed. I was told I would get a refund for the difference. STILL HAVE NOT RECEIVED MY CREDIT!

We used the City Cruises Pass during a trip to Toronto.
You can add the ticket to your Apple wallet, which for me is an added bonus because you don’t have to worry about pulling the ticket out of your bag every time you get to a new location.
The price point was alright and the different exhibits, that the ticket provided access to, were good.
I would definitely recommed the City Pass.

Excellent. Great value for money and thoroughly enjoyable boat trip, meal and experience in Toronto.

Food was delicious. Staff are extremely polite with great customer service.

My husband and I visited Chicago this past September and were really looking forward to our City Cruise experience. I purchased our tickets through Groupon, and unfortunately our plane was delayed due to weather. Per Groupon’s instructions, I immediately contacted City Cruise to reschedule for later that evening or the next day.

The customer service agent at City Cruise was unable to assist and directed me back to Groupon. When I reached out to Groupon, they referred me right back to City Cruise. This back-and-forth was extremely frustrating. I went to the ticket booth several times, but no one was available to help. When I finally found a representative, they still weren’t able to provide any real assistance or resolution.

As a tourist, being out more than $200 with no support from either company was very disappointing. I truly hope City Cruise improves their customer service process, especially for travelers who face unexpected delays.

What an amazing experience with Colt Ford!
The staff was great, the food was amazing and the overall experience was top notch! I highly recommended this company!

I recently went on a City Cruises experience and the staff was wonderful throughout the evening. Everyone was kind, professional, and the atmosphere was great. My only issue was with dinner service. My table for two never received our meal during the dining portion of the cruise. We waited, notified staff, and even left to dance before returning for dessert, but our dinner still hadn’t been served. It was eventually brought to us much later, and we had to take it to go.

I still appreciated the energy and hospitality of the staff, but I hope the dinner service can be more consistent so guests can fully enjoy the experience on board.

The cruise itself was great. I think the amount of money for tickets (purchased 15 tickets that were over $215 a piece - with tax and fees, almost $4,000. Asked about a discount or even military discount none for holiday cruises) we should have at least been able to specialize our food order. I celebrated my 65th birthday, would have been nice if people celebrating birthdays and anniversaries got served a special dessert of their choice. The crew was nice, just feel the meal could have been better-maybe the ability to place food order at the time of ticket purchase so the food crew can prepare. All and all we had a great time.

Cancelled the last boat back and didn't bother to tell anyone. Nobody replies to my messages. AVOID

My family and I travelled from the London Eye to the Tower earlier that afternoon using our 24-hour hop-on hop-off pass. Before boarding, we confirmed with staff that the last return boat from the Tower was at 17:15, and this was also announced over the tannoy during the journey. This was extremely important to us as my 6 year old boy is autistic and cannot cope with the crowds or noise of the Underground. 

We made sure to return to Tower Pier by 17:05, in good time for the final departure and stood in the rain with our 6 and 2 year old, only to discover at 17:30 that the last boat had been cancelled without any announcement or communication to passengers. This left us stranded, and as our 6 year old son cannot tolerate the noise and crowds of the Underground, our only option was to take a £29 Uber back, which cost more than the cruise pass itself.

We specifically booked City Cruises for the round trip to avoid such situations, so this cancellation caused significant stress and inconvenience, and meant we were only able to use half of the service we paid for.

I've contacted them about this and received no reply. Would not recommend.