CityDoc Reviews 3,925

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, making them feel at ease. The service is frequently described as excellent, efficient, and thorough, with many appreciating the clear advice and quick appointments. The booking process is noted as easy and convenient, often with good availability. However, some customers experienced issues with the location being difficult to find or lacking adequate parking. A few other people also felt that the customer service was unhelpful or that the online booking fee was unnecessary. There were also isolated reports of staff being rude or unsupportive, and one instance where a booked vaccine was unavailable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the staff for being professional,... See more

Service

People report positive experiences with service. Customers frequently praise the excellent knowledge, advice,... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found it easy to... See more

Customer service

Consumers find customer service to be positive. Many customers received helpful advice and prompt attention,... See more

Location

Reviewers mention positive feedback about location. Many customers appreciate the convenience, cleanliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the NEW Manchester City branch today - Chelsea, travel nurse and the administrator were very welcoming and made us feel at ease. I highly recommend the City DOC for travel vaccine's and othe... See more

Company replied

Rated 5 out of 5 stars

Truly professional service Great advice from Nurse re vaccines needed and risk assessment for area travelling to. Fully informed decision could then be made. Would 100% recommend using this clin... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff. Warm welcome. Lovely building. The Nurse was knowledgeable and thorough regarding my travel plans. They held previous records which helped as some vaccinations were still in d... See more

Company replied

Rated 5 out of 5 stars

It was easy to make the appointment online and there was a good choice of dates and times to suit. I arrived a few minutes early but was seen straight away. The staff member that treated me was c... See more


Company details

  1. #12 of 19 best companies in Travel clinic
  2. #3 of 3 best companies in Community Health Centre
  3. #20 of 40 best companies in Health consultant
  4. #14 of 24 best companies in Medical centre
  5. #1 of 1 best companies in Public Health Department
  6. #3 of 3 best companies in Self service health station

Written by the company

Your Trusted Travel Healthcare Provider in the UK - Expertise in Every Journey! With Over 150 Travel Clinics in London and Nationwide, We're Always Here When You Need Comprehensive Travel Health Services and Vaccinations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Helpful staff

Helpful staff and been on holiday and safe. Still unsure we needed what was sold to us- but hard to know. Not doctors- so a misnamed place.

13 October 2025
Rated 5 out of 5 stars

Quick

Quick, friendly service also gave additional information that was very helpful

16 January 2026
Rated 5 out of 5 stars

Maureen was incredibly thorough

Maureen was incredibly thorough, very nice and explained everything very clearly. She needed to do extra research about one vaccination, which she did efficiently and was able to give us an answer in a short time.

7 January 2026
Rated 5 out of 5 stars

The best for Travel Vaccinations

The best experience we've had with vaccinations. The nurse was so good at administering them that our 2 year old didn't even cry, which I wasn't expecting! She was also very informative about all of the optional vaccines - we will definitely be going back.

7 January 2026
Rated 4 out of 5 stars

The lady who gave me my holiday …

The lady who gave me my holiday injections was very professional and went through all information needed.
Still awaiting an email stating what I had, as was said this would be sent to me, but not received as yet. Did receive a medical card though

2 January 2026
Rated 5 out of 5 stars

Really helpful

Really helpful, friendly, flexible staff who make it really easy for me. Especially with the rabies vaccine shortage

8 January 2026
Rated 5 out of 5 stars

No problems

No problems, time exactly as booked, availability of medicines, 'consultant' excellent knew exactly what he was required to do and carried it it out without faulty.

7 January 2026

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