The apartment was perfectly located within walking distance of all London’s major attractions in a safe area of mostly office buildings. The noise ceased early at the 2 wine bars close by. It was clea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more
We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more
This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more
Company details
- Short term apartment rental agency
- Apartment Letting Agency
- Apartment Rental Agency
- Property management company
Written by the company
City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.
Contact info
First Floor, 10 Cromwell Pl, South Kensington, SW7 2JN, London, United Kingdom
- 020 7993 5693
- info@cityrelay.com
- cityrelay.com
4.7
Excellent
2k reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication
Great communication, conveniently located apartment, fully equipped. Would highly recommend.
3 October 2025
Unprompted review
Incredible Experience
Kelly has been helping me find my perfect home and she has been not only professional and timely but also kind, friendly, and welcoming. I would highly recommend Kelly and CityRelay for anyone searching for a home in London. Seriously the best!
28 September 2025
Unprompted review
Kelly at City Relay is so lovely
Kelly at City Relay is so lovely! Professional, so kind to speak to on the phone and helpful! Finally a london lovely estate agent! X
3 October 2025
Unprompted review
awesome!!
I used City Relay to stay an apartment in South Quay and it was fantastic! Communication was fantastic and the apartment was just mind blowing. Location was spot on and the views were exactly what I wanted. Thank you so much for everything! Look forward to using you again for my next visit.
3 October 2025
Unprompted review
Good location - close to underground. Size of property is good.
Good location - close to Harrods - underground station. I recommend for people with kids / children or 3-4 adults.
30 September 2025
Unprompted review
Had a lovely stay
Had a lovely stay. The flat was very clean and well maintained. The bed was super comfy and the communication was excellent.
2 October 2025
Unprompted review
I was a happy residence
I was a happy residence
I was a happy residence, the site was special and clean,and also the staff especially cooperative: akim courail -jones
22 September 2025
Unprompted review
Hassel free airbnb
The apartment was unique and clean. They had taken care of most things i would need for my 12 days syay including nespresso pods.
Moreover they had responsive whatsapp chat and can deliver things to you in 1 hour.
Overall I had a great experience
17 September 2025
Unprompted review
Very convenient
Had a very comfortable stay in the apartment. Will want to visit the place again. The location was also great !
23 September 2025
Unprompted review
Good communication
Good communication, a great stay in a well located apartment in London
30 September 2025
Unprompted review
Property was as described
Property was as described. Property access was simple with instructions provided. Great central location
Interactions with agent were straightforward
26 September 2025
Unprompted review
loved the location
I loved the location of our apartment, right in the heart of Shoreditch. My friends and I were in London for a full weekend of soccer (Chelsea, Arsenal, and Tottenham games), so we ended up spending some time in the apartment to rest between stadium visits. The place was very clean and well taken care of, and I especially enjoyed the terrace. I also loved that it was right above a Tesco super convenient to grab anything we needed in less than 3 minutes!
25 September 2025
Unprompted review
Perfect stay - perfect location
A spacious and well appointed modern apartment with everything you need for a stay in London. Super location with lively Angel Islington area with shops, dining and culture on the doorstep and just a brief walk away buzzing Exmouth Market. Couldn’t wish for a better location. The management team are friendly and super responsive.
30 September 2025
Unprompted review
When looking for a place in London - choose City Relay
Looking for a place in London? Let City Relay help you find a wonderful spot for your stay. We enjoyed a perfect rental that was well managed and maintained, making our experience both comfortable and stress-free. The team was incredibly professional, with responses almost immediately, which made everything easy. We're already planning our next trip to London and will definitely be reaching out to them again for our rental needs.
25 September 2025
Unprompted review
It was really great experience to stay…
It was really great experience to stay at this apartment. Everything was great! Super sunny & brand new!
I strongly recommend this
29 September 2025
Unprompted review
City relay were great to deal with
City relay were great to deal with. Very prompt in responding to emails and the check-in and check-out process was simple! Would use city relay again in the future
24 September 2025
Unprompted review
It was a great experience
It was a great experience. It was a quiet flat located in a great area.The ambient was so warm and comfy.It a good suggestion to pass a good time with friends or family.
24 September 2025
Unprompted review
Perfect apartament to visit London
The apartament was very nice, big, modern and clean and the área was perfect to visit London.
23 September 2025
Unprompted review
Great apartment in kingscross with two…
Great apartment in kingscross with two lovely bedroom and 2 bathroom. Close to tube station and bus station.
26 September 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.