Many thanks to the CitySprint team (GF35) for organising such fast and timely delivery (my whole project was halted and we needed the delivery urgently!). Thanks also to Wojciech the driver who was f... See more
Company replied
Location
Switch locationUnit 4 Bridge Park, Merrow Industrial Estate, GU4 7BF Guildford, Surrey, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant. I haven’t really crossed paths with City Sprint before recently but each experience has been fantastic. Most recently, I had a fence panel swapped out today (from Wickes) and the... See more
Company replied
For a start it was refreshing that you could actually speak to someone in person. Had quite a complex delivery required and the customer service team understood my requirements and how was the most e... See more
Company replied
Such a professional person. Best customer service. Vikram is always happy to help. Respect the safety policies. Gary and James at the office are nice too. We are glad to have Vikram looking after our... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 4 Bridge Park, Merrow Industrial Estate, GU4 7BF, Guildford, Surrey, United Kingdom
- 01483 574457
4.2
Great
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The most disgusting courier service
The most disgusting courier service. Driver didnt know proper English. My wickes parcel damaged. When called no proper customer service. The gentleman I spoke to was rude and uncooperative. Never will use this service.
12 September 2025
Unprompted review
Reply from CitySprint - Guildford
I am sorry to hear that our service wasn't as expected. We have reached out for some additional information so that we can look into this further for you. We will be in touch directly with an update.
Very friendly
Very friendly, professional and polite. It's always a pleasure to see Rajiv LH73!
20 February 2025
Unprompted review
Reply from CitySprint - Guildford
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Excellent service
Rajiv LH73 was professional, handled everything with excellent efficiency. His time management skills are really important especially as we work in general practice.
20 February 2025
Unprompted review
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Shane
Rajiv LH73 is very good at doing his…
Rajiv LH73 is very good at doing his job, he also is polite & friendly.
20 February 2025
Unprompted review
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Shane
Great service
Rajivv LH73 delievered to our surgery. Service was impeccable. Very happy. Always prompt and friendly.
19 February 2025
Unprompted review
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Rajiv LH73 is very polite and…
Rajiv LH73 is very polite and professional also always helpful
19 February 2025
Unprompted review
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Rajiv LH73 is always friendly
Rajiv LH73 is always friendly, polite,helpful and always smiling
18 February 2025
Unprompted review
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben
For a start it was refreshing that you…
For a start it was refreshing that you could actually speak to someone in person. Had quite a complex delivery required and the customer service team understood my requirements and how was the most efficient way to book this in. Everyone I dealt with were very helpful and the service was very prompt
29 October 2024
Unprompted review
Reply from CitySprint - Guildford
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Good delivery procedure … polite and…
Good delivery procedure … polite and good driver manners
4 September 2024
Unprompted review
Reply from CitySprint - Guildford
Good morning Caesar,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Very happy with our courier Vic
Very happy with our courier Vic he is always tidy and polite
Thank you Vic
4 September 2024
Unprompted review
Reply from CitySprint - Guildford
Good morning Rob,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Absolutely brilliant - excellent driver
Absolutely brilliant. I haven’t really crossed paths with City Sprint before recently but each experience has been fantastic. Most recently, I had a fence panel swapped out today (from Wickes) and they used City Sprint. The driver was absolutely fantastic, polite, respectful of property and friendly. She even helped me swap the panels which I thoroughly appreciated. I phoned the Guildford branch to give positive feedback but I’ll also leave it here so others and management can see what an excellent driver they have. Her name was Sally-Anne (GF65). Lovely lady. Top marks. Goes the extra mile. Thanks again. A+++++++ :-)
12 June 2024
Unprompted review
Reply from CitySprint - Guildford
Good afternoon Elliott,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
We have a lovely regular courier
We have a lovely regular courier, Vik, who is always on time and delivers with a smile. Thank you!
9 May 2024
Unprompted review
Reply from CitySprint - Guildford
Good afternoon Lianna,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
What a great service
What a great service. Good communication before delivery and Tom was great. Arrived on time
9 January 2024
Unprompted review
Reply from CitySprint - Guildford
Good afternoon Clive,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
VIKRAM - PA56
Received my parcel today. Vikram is very friendly and professional. Always seen him handle parcels with care and happy to help. Great customer service. A big THANK YOU.
5 January 2024
Unprompted review
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Friendly, helpful, excellent service!
Many thanks to the CitySprint team (GF35) for organising such fast and timely delivery (my whole project was halted and we needed the delivery urgently!). Thanks also to Wojciech the driver who was friendly, professional and went the extra mile, bringing everything right to the spot where we were working. Awesome team! Highly recommend!!
5 January 2024
Unprompted review
Reply from CitySprint - Guildford
Good afternoon Simon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Super quick delivery!
Super quick, package was only sent a few hours ago! Azywilson was very friendly 😊
4 January 2024
Unprompted review
Reply from CitySprint - Guildford
Good morning Laura,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Professional and nice person
Such a professional person. Best customer service. Vikram is always happy to help. Respect the safety policies. Gary and James at the office are nice too. We are glad to have Vikram looking after our parcels. PA56 - VEK, Best of all your drivers
4 January 2024
Unprompted review
Reply from CitySprint - Guildford
Good afternoon Myriam,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Very lovely and always on time
VEK PA56 Was Very lovely and always on time . Good customer service
3 January 2024
Unprompted review
Reply from CitySprint - Guildford
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Genevieve
Warm and friendly
The gentleman that came to collect our parcel today is always very cheerful, polite and professional. Courier GSDHESi Gf49
20 November 2023
Unprompted review
Reply from CitySprint - Guildford
Good afternoon Louise,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.