Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more
Company replied
(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DE... See more
Company replied
Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
United Kingdom
- 020 7880 1111
- citysprint.co.uk
4.9
Excellent
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
My courier even on the hottest day of…
My courier even on the hottest day of the year was polite and helpful and if he was to the point of throwing in the towel he didn't show it and a great mark of his character 👍 and upbringing
10 July 2026
Unprompted review
Very good delivery showed me how to…
Very good delivery showed me how to pick it up safely after I asked to give him a hand. Good fences, courier was M039
10 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery quick and they help move the…
Delivery quick and they help move the cement bags into my garden
10 July 2026
Unprompted review
Reply from CitySprint
We're happy to hear about your quick delivery and the assistance with the cement bags. We appreciate your positive feedback!
Delivery driver SC64 was very polite…
Delivery driver SC64 was very polite and helpful, helped take to Delivery round to the garden.
10 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that our delivery driver was polite and helpful, assisting you with your delivery. We truly appreciate your positive feedback!
Friendly and helpful delivery…
Friendly and helpful delivery service. The driver (NH20) was ontime and also helped me to return back incorrect items.
3 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our delivery service was friendly and helpful! We appreciate your positive feedback regarding the driver being on time and assisting with incorrect items.
Reply from CitySprint
Thank you for your kind words and positive feedback about our courier.
Amazing delivery
Amazing delivery. Really nice driver! Order in good condition. CF19-BART.
10 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that your delivery was amazing and that our driver was really nice! We appreciate you letting us know that your order arrived in good condition.
Very helpful and professional delivery…
Very helpful and professional delivery gentleman. He checked that it was the correct item being delivered and placed it where requested.
Credit to your business.
Courier number NH20 from Nottingham service centre
8 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear about your positive experience with our delivery service! We appreciate your kind words about our delivery gentleman's professionalism and helpfulness in placing your item where requested.
Courier CF36 Kash
Courier CF36 Kash
Kash was brilliant. An Above and Beyond Service.
Thank you Kash
8 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that you had such a positive experience and that the service was above and beyond. We appreciate your kind words and thank you!
Great delivery driver SC64
Great delivery driver SC64, was very helpful and courteous. This the second time I have had this delivery driver and another great delivery experience.
9 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your delivery driver was helpful and courteous, and that you had another great delivery experience! We appreciate your positive feedback.
Friendly and very helpful delivery man. 10/10
Friendly and very helpful delivery man.
9 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our delivery driver was friendly and very helpful! We appreciate your positive feedback very much.
Not recommend
I was very disappointed with this delivery. The driver left the timber by the side of the road instead of bringing it into the garden, even though it was only a few steps away, the materials were left on the grass near the roadside, making it inconvenient for me to move them myself. What made it even more frustrating was that the previous driver, who was older, had no problem carrying a few wood into the garden. On top of that, this driver was rude and unhelpful. Poor customer service and a disappointing delivery experience.
9 July 2026
Unprompted review
Reply from CitySprint
Thank you for your feedback. I am truly sorry to hear about the disappointing delivery experience you had and the inconvenience caused by where the timber was left. It's clear we fell short of your expectations, especially given your previous positive experiences. I understand your frustration regarding the driver's conduct and the placement of your materials. I will be looking into this matter to understand what went wrong. I will now reach out to you privately, to take some more details.
Very friendly and helpful
Very friendly and helpful. A credit to your team.
9 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our team member was friendly and helpful. We appreciate your positive feedback very much and are glad you had a great experience!
Reply from CitySprint
We're so glad to hear you had such a positive experience. It's wonderful to know that our team member was helpful and delivered service with a smile!
Reply from CitySprint
We appreciate you letting us know that our delivery driver was really helpful. We're so glad you had a positive experience with our team!
Friendly cheerful courier, great service
Friendly, cheerful courier who delivered 5 large wooden boards, as per order. He put them where I asked him to with no problem. Courier parked sensibly. Happy with delivery service and courier. Good communication- received a link by email to check time slot of arrival.
Courier was from NG26
7 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear you had such a positive delivery experience! We appreciate you highlighting our courier's helpfulness, good communication, and sensible parking.
The courier SC64
The courier SC64, was very polite, professional and friendly, nice to meet good folk, was very pleased with the service received with my delivery! Keep up the good work, many thanks Greg
9 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your courier was polite, professional, and friendly! We appreciate your kind words about the excellent service you received with your delivery. Thank you for your feedback!
The driver was amazingly helpful and…
The driver was amazingly helpful and moved a very heavy package exactly where I needed it. The driver was also very friendly and a pleasure to talk to. It’s really good to meet drivers who are like this and reflects on both businesses. Driver was SC64.
8 July 2026
Unprompted review
Reply from CitySprint
We're so glad to hear that our driver provided such excellent service! It's wonderful to know they were helpful and friendly, and we appreciate you sharing your positive experience.
Delivery driver went out his way to…
Delivery driver went out his way to help us and was very polite and professional sc64
8 July 2026
Unprompted review
Reply from CitySprint
We're so glad our delivery driver went out of their way to help you and was very polite and professional. Thank you for your positive feedback!
The lad M039 that came and delivered…
The lad M039 that came and delivered the flooring was a really nice and friendly lad and stock was well delivered and was very polite thank you
8 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that our delivery person was nice, friendly, and polite. We appreciate your positive feedback on the well-delivered stock!
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