CitySprint - Manchester Reviews 

1,252
TrustScore 5 out of 5

4.9

Unit 500 Metroplex Business Park, Salford Quays, M50 2UE Manchester, Lancashire, GB


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Rated 5 out of 5 stars

This is the second recent delivery by this employee (M039) who went over and above what was expected for a delivery. He was courteous, friendly and managed to carry really heavy unwieldy items safely... See more

Company replied

Rated 5 out of 5 stars

Very pleasant delivery driver who carried the goods upto the front door. An excellent ambassador for City Sprint.M039.

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from CitySprint from start to finish. Communication was outstanding throughout, with regular updates on my delivery. I was able to track my order in real time, see exact... See more

Company replied

Rated 5 out of 5 stars

I was advised of a time prior to deliver and the driver was prompt. He put the delivered items exactly where I asked as they were too heavy for me to handle. Very polite driver.

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 500 Metroplex Business Park, Salford Quays, M50 2UE, Manchester, Lancashire, United Kingdom

  • 0161 8779348

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,252)

2,704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was advised of a time prior to…

I was advised of a time prior to deliver and the driver was prompt. He put the delivered items exactly where I asked as they were too heavy for me to handle. Very polite driver.

7 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so pleased to hear about your positive delivery experience! It's wonderful that our driver was prompt and politely placed your delivered items exactly where you asked. We appreciate your kind feedback!

Rated 5 out of 5 stars

Great driver on time and helpful

The driver, M039, was on time and helped me move everything in the house. We had a nice chat and got everything moved in. He's a good rep for your company.

8 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear our driver provided such excellent service and made your move a positive experience. We appreciate your kind words!

Rated 5 out of 5 stars

Very well mannered delivery service…

Very well mannered delivery service highly recommend driver was perfect
Courier number M039

8 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear about your positive delivery experience and that our driver provided excellent service. We appreciate your kind words.

Rated 5 out of 5 stars

Polite and helpful

Second delivery by the same driver (M039) and on both occasions was very polite and helpful.

7 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so pleased to hear that our driver was polite and helpful on both occasions! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

5* service from M039

This is the second recent delivery by this employee (M039) who went over and above what was expected for a delivery.
He was courteous, friendly and managed to carry really heavy unwieldy items safely to their destination. 5* service!

3 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so pleased to hear about your excellent delivery experience! We appreciate your kind words about our employee's courteous and friendly service, and their effort in safely delivering your heavy items.

Rated 5 out of 5 stars

Friendly professional driver M039 (…

Friendly professional driver M039 ( Raza) rang 10 minute's beforehand to reconfirm his arrival time. Very polite and articulate Unloaded sheet materials quickly and efficiently. Online tracking works well.

4 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so pleased to hear about your positive delivery experience! It's wonderful to know that our driver was polite and articulate, and that the sheet materials were unloaded quickly and efficiently. We're also glad the online tracking worked well for you.

Rated 5 out of 5 stars

Very pleasant delivery driver who…

Very pleasant delivery driver who carried the goods upto the front door. An excellent ambassador for
City Sprint.M039.

3 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so pleased to hear about your positive experience with our delivery driver! It's wonderful to know they provided such excellent service and represented us so well.

Rated 5 out of 5 stars

Delivery Driver was very helpful.

Delivery Driver was very helpful.
Carefully stacked timber etc.
Courier M039 was great.

2 September 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so pleased to hear that our courier was helpful and carefully stacked your timber. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Delivered carefully to the drive where…

Delivered carefully to the drive where I needed the bags. Very polite and respectful.

31 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that your delivery was handled carefully and that our driver was polite and respectful. We truly appreciate your wonderful feedback!

Rated 4 out of 5 stars

Delivery driver was most helpful

Delivery driver was most helpful, the app though could do with being accessable earlier for the customer.

29 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We appreciate your feedback regarding the app's accessibility. We are always working to improve our services and will consider your suggestion.

Rated 4 out of 5 stars

Good service

I only received a text with tracking on towards the end of the time slot and just before it was delivered but that was the only issue. Otherwise driver, M039, was good, couldn’t get the parcel in through the front door so he brought it to the back of the house and helped me get it inside and into the room I wanted.

28 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We appreciate you sharing your experience. We are glad to hear our driver provided excellent service by helping with your delivery. We acknowledge your feedback regarding the tracking notification timing and will review our processes to improve this aspect of our service.

Rated 5 out of 5 stars

Very helpful

My delivery driver (M039) was super helpful and friendly and arrived on time.

29 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that your delivery driver was super helpful and friendly and arrived on time! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Great service

Great service, courier M039 was very helpful & friendly

28 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that you received great service and that our courier was very helpful and friendly! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Arrived within time slot

Arrived within time slot, was able to track, polite and helpful driver/delivery man M039

28 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that your delivery arrived within the time slot and that you were able to track it! We appreciate your kind words about our polite and helpful delivery man.

Rated 5 out of 5 stars

Very helpful and delivered on time

Very helpful and delivered on time. Thank you. Courier M039

26 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We are so glad to hear that your delivery was helpful and arrived on time. We appreciate your kind words.

Rated 5 out of 5 stars

On time,great guy(M039)

On time,great guy(M039), helpful and courteous.

25 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so happy to hear that our team member was on time, helpful, and courteous! We appreciate your positive feedback very much.

Rated 5 out of 5 stars

I have good positive experience with…

I have good positive experience with driver M039. Delivered on time, with care.

24 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear you had a positive experience with your delivery and that it arrived on time and with care! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Excellent speed and tracking

Excellent speed and tracking

24 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that our speed and tracking met your expectations! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Order arrived in the time frame but…

Order arrived in the time frame but sooner than I expected, which was good. The driver carried the boards around the side of the house for me, everything in good order, pleasant driver, nice and polite, driver M039.

21 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're delighted to hear that your order arrived sooner than expected and that our driver, M039, was so pleasant and helpful in carrying the boards for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great delivery service today

Great delivery service today. Able to track online and the driver (M039) was very polite and professional, dropping the heavy delivery off where required.

20 August 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so pleased to hear that you had a great delivery service today! It's wonderful that you were able to track your delivery online and that our driver was polite and professional, dropping off your heavy delivery where required.

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