Civitatis Reviews 182,909

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I booked my FREE walking tour of Edinburgh and wasn't really sure what to expect from a FREE tour but I was absolutely delighted and would highly recommend it to other visitors to Edinburgh. My walkin... See more

Rated 4 out of 5 stars

Both guides were knowledgeable and enthusiastic but we felt that it was sometimes difficult to understand. It might be helpful for the guides to check that people were able to follow what was being sa... See more

Rated 5 out of 5 stars

Our tour of Bogotà was great! Our guide Angelica explained a lot of the history and culture of Bogotà and Colombia in general. She spoke clearly and was a good storyteller all around. We appreciated t... See more

Rated 5 out of 5 stars

Today I visited Capadoccia with Erdi. It was a wonderful experience. He told me the story and gave me information of the cities we visited, masking the visit more interesting. He speaks fluent English... See more

Company details

  1. Tour Agent

About Civitatis

Written by the company

Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 97.000 actividades en más de 4.200 destinos internacionales.

Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 40.000.000 clientes han llenado su viaje con Civitatis.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183K reviews

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Rated 5 out of 5 stars

Perfect tour

Perfect tour! The guide was super nice and explained everything very carefully!
Highly recomended

10 April 2026
Rated 4 out of 5 stars

We used cavitatis twice whilst in…

We used cavitatis twice whilst in Seville at a cost of €56 each time, (airport bus was €6 ) having a fair bit of luggage we wanted to be sure it was booked ahead.

Our first driver was waiting for us at the airport with a sign, he was very cheerful & helpful, also had good English and dropped us at our hotel .

The second driver who picked us up from Santa Justa station had no sign with our name, our train had got in early so we approached the driver to ask as he had same van , he said no when we asked was he waiting for us. Then fifteen mins later at our original arrival time he came into station, ( still no name sign), we asked him again and it turned out that it was our taxi, he grumbled that we were early, then barely spoke during drive to airport , we gave him the benefit of the doubt as figured perhaps he didn’t speak much English, tipped him anyway , but it was a very different service than we had for the first journey.

On balance we gave four stars as they did turn up and get us there safely.

16 April 2026
Rated 3 out of 5 stars

Don't take Care whith client

I don't like the attention.
The driver don't appear when my flight arrival, was necessary get help whith help desk.

15 April 2026
Civitatis logo

Reply from Civitatis

Hello Carlos,

Thank you for sharing your comments with us.

First of all, we apologize for any inconvenience you may have experienced. At Civitatis, we strive to provide the best possible experiences for our users, and we are sorry that we did not meet your expectations.

However, with the information you have provided, we have not been able to locate any incident associated with your case. If you wish, you can contact our Customer Service through the Help form on our website so that we can review your case in more detail.

We will be happy to assist you.

Thank you in advance for your time and patience.

Rated 1 out of 5 stars

Good concept, poor execution

Arrival: Driver was 30 minutes late at the airport (waited near tourist information). I didn’t complain at the time.
Departure: Very poor experience. Driver did not arrive at the agreed location, parked out of sight, and had to be searched for. He was outside the car using his phone. Then he drove around the block twice because he got lost. The child seat was not prepared and was installed during pickup.
We waited about 45 minutes, yet we were charged an extra 25 EUR for “waiting time.” Customer service did not resolve the issue and even changed booking conditions during the ride.

18 April 2026
Unprompted review
Civitatis logo

Reply from Civitatis

Hello Radek,

Thank you for your comments.

Our local team strives to provide the best possible experience to all participants. We apologize for any lack of organization that may have occurred during the tour. We have taken note of your feedback with the intention of improving, including the organization of the service.

We remain at your disposal.

Rated 5 out of 5 stars

Everything was perfect. Do it

Everything was perfect. The guide was so professional and explained history in such a good and detailed way. He can transmit the passion. Thank you so much!

11 April 2026
Rated 5 out of 5 stars

Free guided tour in Milan

Free guided tour in Milan
Incredible! Marco our guide
( civitatis ) was full of knowledge and so very friendly. We learned so much from him as he took us to very interesting places explaining everything in detail and also answered all the questions. We would have happily walked another hour with him to learn more about Milan. The tour is very enjoyable.
Keep at it - Marco ( you love and enjoy your job ) thank you.
Pammi / Babu

17 April 2026
Unprompted review
Rated 5 out of 5 stars

A really great tour

A really great tour - the lady taking the tour was interesting , clear and concise with her information delivering it in a way that was approachable for both adults and older children. Would highly recommend the walking tour.

11 April 2026

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