CJDropshipping 

The platform could use some improvements in product availability and the sourcing system. However, my personal agent, Jana Zhang, is very helpful and always does her best to assist.

Michelle! The best Customer service ever he/she resolved and put me through of my difficulty thank you so much

Jana is a really good customer agent. Hope you find her

I had a great experience with Ken from customer service. Fast reply and very helpful.

I would like to express my personal gratitude to "Ken" from SJ Dropshipping support. I had a problem with the synchronization to my shopify store, "Ken" solved the problem in just a minute or two, for which I am very grateful.

They have a great website full of nice items, but they dont verify the items that vendors post. I have had to refund 3 clients in 6 months. Im sure at one time, this company was doing great. 2025 and 2026 have been disappointing. I was even told when products were no longer avalible, that listing would be removed from my store. Nope, they said I had to go through each one manually to remove. I have over 7000 listings. not happy. its been a waste of time

Very Good Experience,Mr. Vject Wang is very knowledgeable and great at talking with anyone

My experience with CJ Dropshipping has been extremely frustrating and damaging to my business.

The assigned agent is completely useless, rarely responds, and when they do, nothing gets resolved. The replies are generic, with no accountability or real support.

Even more concerning are the misleading practices. Product weights are often artificially inflated — for example, items listed as 500g actually weigh around 300g. This leads to overcharged shipping costs, directly affecting customers. I have raised this multiple times, yet it continues to happen, likely because most clients don’t notice.

They also list products as available when they are not in stock, and instead of informing clients proactively, they wait until you discover the issue yourself. Then they simply apologize, without offering any real solution.

They use shipping methods that frequently get held at customs, causing significant delays, and when this happens, they take no responsibility and offer no proper resolution. The impact falls entirely on the client and on your business.

I exposed all of these issues to my assigned agent, but the reaction was extremely disappointing — no real improvement at all. I have worked with multiple agents before, and I have never experienced such poor service as I am experiencing now.

In practice, you are forced to double-check everything, question everything, and solve everything yourself, which makes having an assigned agent completely pointless. There is no initiative or interest in helping you grow your business.

On top of that, their pricing is significantly higher than competitors, with no justification considering the level of service provided. It is clear that their priority is profit, not their clients’ success.

If this level of service continues, the future of this company is at serious risk, as more and more clients will move to better alternatives.

Overall, this has been a very negative experience. I cannot recommend CJ Dropshipping to anyone serious about running a reliable e-commerce business.

Katie Ho is an amazing agent. She is super helpful and extremely patient

Connie did a great job at explaining a complicated shipping issue. She ended up expediting my order. I would give her additional stars if I could.

This is the worst service I’ve ever used. My order was placed on 27th February and didn’t arrive until 16th March — a 20‑day delay. On top of that, four more of my orders still have no updates at all.

As someone who is completely new to this process, I truly appreciate the exceptional support I have received from Shawntae He. Starting a new business can feel overwhelming, but she has been incredibly helpful every step of the way. She is professional, patient, and consistently responsive to my questions and concerns.
Shawntae He has taken the time to clearly explain everything to me, ensuring I feel confident and informed as I move forward. Her guidance and dedication have made a significant difference in my experience. I am very grateful for her outstanding customer service and support.

I had an excellent experience with Alan from customer service at CJdropshipping. He was extremely professional, patient, and very quick to respond to all of my questions. Alan helped me solve my issues smoothly and made the whole process easy and stress-free. His support was truly outstanding and he went above and beyond to help me. I really appreciate his hard work and dedication. Thank you, Alan, for the amazing service!

CJ Dropping has been great to work with. Their support team responds very fast and always helps solve my issues quickly. No matter what day it is, they are there to help and handle everything professionally. The communication is clear and efficient, which makes running my business much easier. I really appreciate their reliable support and quick problem solving. Highly recommend working with them!

Until something goes wrong with the order or shipping, then they are really bad at resolving it, or no solution at all.

I have integrated CJ Dropshipping to my shopify store so far my experience has been okay I’m working with my agent Rare and he has been helping answer my inquiries and also give me product recommendations. He has been a good support and would love to see continuous support from CJ

I spoke to rare my new he was really helpful Added some really good discounts and apart from that he also helped me wity my query

I am very new to this and I was having trouble setting up my new store. Peter Zheng has been very helpful in guiding me and answering my questions.

Zara has been incredibly responsive and always provides quick replies whenever I have questions or need assistance. Her supportive approach to problem-solving makes a big difference, as she takes the time to understand the issue and offer clear, helpful solutions. She also played an important role in ensuring my products were set up correctly for sales, which gave me confidence that everything was working as it should. Because of her support, I’ve been able to fulfill orders smoothly and focus more on growing my store. I truly appreciate her professionalism and dedication to helping merchants succeed. ⭐️