Brown & Brown (Previously CJN Insurance) Reviews 10

TrustScore 3 out of 5

2.8

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Company details

  1. Insurance broker

Written by the company

Brown & Brown was founded in 1939 as a two-partner firm and has risen to become one of the largest insurance brokerages in the world. Powered by a culture that values high performance and perseverance, and with a long-standing history of proven success, Brown & Brown continues to grow and thrive in a constantly evolving insurance industry. We have a deeply rooted culture that is built on honesty, integrity, innovation, superior capabilities, discipline and a commitment to always doing what is best for our customers, teammates and communities. With 85 years of proven success, we consistently provide high-quality solutions and services to our customers, which deliver strong results across our 500+ global locations.


Contact info

2.8

Average

TrustScore 3 out of 5

10 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Very "conmercial" for themselves

I have used Brown & Brown (previously Green Insurance Group) and from day one never felt totally comfortable with them. My previous broker who no longer offered the property cover I needed was more approachable and friendly, (it was a real 30 year long-term partnership), while Brown & Brown seem aggressively "commercial" requiring fees for everything. My feeling was they were more interested in their fees and commission than in providing the best solution for me. One concern was that I felt that they would find any and every excuse to avoid paying out should I have a claim. Luckily I never had a claim in the short period they covered me but that was my fear.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Without exception

Without exception, the staff I have spoken to on the phone over the years at CJN have been friendly and super efficient. I get through within seconds and they look after me, often finding lower quotes than the previous years

28 January 2022

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