While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Brown & Brown was founded in 1939 as a two-partner firm and has risen to become one of the largest insurance brokerages in the world. Powered by a culture that values high performance and perseverance, and with a long-standing history of proven success, Brown & Brown continues to grow and thrive in a constantly evolving insurance industry. We have a deeply rooted culture that is built on honesty, integrity, innovation, superior capabilities, discipline and a commitment to always doing what is best for our customers, teammates and communities. With 85 years of proven success, we consistently provide high-quality solutions and services to our customers, which deliver strong results across our 500+ global locations.
First Avenue Porthill, ST5 8QX, Newcastle-under-Lyme, United Kingdom
2.4
6 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company has taken over Eric Rawlins Insurance who provided excellent service. My experience of Brown & Brown has been appalling.
Firstly they had a data breach which I feel they did not deal with satisfactory. They have now owed me £1700 for 11 days despite numerous requests for payment. I am now doubting their insurance capability too. Do not use this company.
no wonder they have such a bad review score on trustpilot. I used be insured by Flint insurance but for some reason they have changed to Brown and Brown. Just awful, rude, they don't understand, they forget. I just spoke with a lady for the past 30 minutes, she insisted i have not paid the insurance instalmments for the past 6 months and i need to pay all of them since a dd has not been set up. I explained i have an email with a schedule for payments and amounts but she insisted she has it as well but that has never been collected. I told her they payments have been collected from my account, and instead of asking proof, she simply said: you must have another direct debit for the £456.83 going out on the exact same date when this insurance should've been paid. Just ridiculous
Took my payment in 5 minutes but refund takes 60 days? Ridiculous have referred to fca
I have been a customer of Rawlins for so many years that I have lost count. Throughout this time, I have consistently worked with Laura to keep my portfolio insured, She is simply fantastic. She is always willing to go above and beyond to ensure that I am taken care of and kept up-to-date with everything
Excellent service as always from James Miller. I would not use anyone else for my insurance needs.
James Miller sorted out some unoccupied property insurance for me. He was quick and efficient and confirmed cover very quickly. Thanks James! Nicholas J John, Solicitor.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
