CJ Pony Parts Reviews 

We have been dealing with CJ Pony for about 4 months ..The staff has worked with us during our recent illness with COVID we have been down for 2 months and Rebecca Taylor has worked with us on returning parts and getting our refund back to us. Can not thank her enough for her hard work on this and keeping in touch with us when we where not able to keep up Thanks so much for your help Roger Taylor

Recently ordered a throttle body for my mustang through CJs it ended up being non functional. After a quick message I was able to get in touch with Rebecca who was as prompt as possible and very polite. With everything said and done I got a shipping label sent it on back and I'll have a new one enroute shortly. I appreciate everything you did for me Rebecca. 😁

I've received some defective parts of late but its usually only because I buy hundreds of them every month. And I know CJPONY always has been able to help me either get the right part or allow me to get a refund if I'm not happy with it. And they don't actually make these parts...China does.

Rebecca recently helped me with getting a refund on two parts that would just not fit together as described.
Having support agents is a big help to all of us who shop daily for auto parts and know if we get a faulty one or have an issue CJ has always worked with me to correct the problem.
Very few places will do that.

When people treat you right it makes you want to purchase parts again and again, year after year.

Ordered a headliner for my 1990 Mustang GT hatchback on September 3rd 2021 it is now September 21st as I write this and my order has still not been shipped. I have received no contact from them regarding my order. Called customer service in the phone and had to wait 2 days for them to call me back just for them to tell me that it would take 9 weeks to ship! On their site it says in stock and shipping with a wait time of 7-10 business days. This company is complete bullsh1t and I will never order from them again. GO USE OTHER REPUTABLE COMPANIES LIKE LMR AND AMERICANMUSCLE. Needless to say, but I’ve already remade my own headliner with $30 in materials from my local fabric store and am waiting on my refund. Wish I would’ve never ordered from them in the first place.

This company is a joke. Could never once get ahold of someone on the phone tried multiple times and days. They replied to my emails with pre written emails that had no correlation with my problem. Waited 3 months for my order just for them to cancel it and tell me nothing and won’t directly respond to my email about my refund. Do not use this company you will be disappointed.

DO NOT ORDER FROM CJ PONY PARTS! Ordered seat covers for my Jeep and they sent me the wrong ones. 3 months later and countless hours on hold and numerous emails, they finally tell me they are only going to partially refund my order. So because they messed up, I’m out $100. The manager said if they corrected it, they would be out $200. Of coarse I got upset and this manager ended the call by saying F you! Worst company ever!

Thank you Mirca!! 😊
I had ordered a part that ended up defective and Mirca was so helpful and handled it quickly with a little humor 😅 I couldnt be happier.

The other parts i had ordered were just perfect!!
Scott

My husband ordered a stainless steel fuel sending unit with a retaining ring that was listed as American made by Scott Drake. The box arrived with a different stock number, no retaining ring and the part stamped Made in Taiwan. He sent an email and tried calling with no response. I emailed pictures of the box and wrong product and also tried calling. Neither of us has had a response. Worst customer service. Will not be using their company again. They cannot blame COVID for lack of responding. Emails can be addressed from working at home.

I would have to say I’m surprised these guys are still in business!! We had over 18 months of correspondence then no reply to queries etc. finally we established an order (not insignificant it has cost us over $10,000.00 NZ to date) order finally arrived with major items missing such as the whole new convertible top, sun visors and glove box, also what did arrive was damaged due in main to poor packaging e.g the alloy seat side brackets bent at right angles; however, the upholstery was worse! The back seat panel has a 6” cut in it!! Complaining to CJ’s took weeks for a response. We were told “damage was done by a box knife opening the package!” Despite photos to show that was not done there has been no reply other than: “please send photos of other damaged items” they have been sent these photos. We’ve been dealing with with a guy called Brad. Like his company also just F^#@‘n useless. Do NOT use this company even to buy a washer!!

I ordered a complete T5 transmission conversion kit for my mustang on 4/29/21. I received a total of 5 boxes over the course of 3 weeks containing multiple items in each box. 2 items were on back order. I was missing a total of 10 items from one of the shipments and contacted CJ Pony Parts about the issue. The first time I contacted them they were great and fulfilled my order of missing parts. However the new order ended up having 5 items on backorder the second time around. They neglected to tell me this and it has been 4 months now. If you go to the site to order the very same items it says "ships in 5-7 days"...This is misleading. I have a project to complete if you don't have the parts I will buy them somewhere else. When contacting CJ you will be on at least 1-1/2 hour or longer wait time on the phone. You can send emails and their customer service reps half the time will not respond at all. The chat box option always says busy with no available reps. It is a nightmare dealing with their representatives. I was spoke down to by one rep and he implied I was lying about missing parts in my order. Then he tried to tell my how their system reflects all parts ordered, shipped and backordered accurately. He proceeded to list items I was missing and listed one I currently had in my possession for over a month. Their system is not accurate. I cancelled my final order and purchased somewhere else. What a shame they have such a great site and all the parts. But if your customer service is garbage...I will take my business elsewhere.

Called customer service to ask questions and order parts. Took 3.5 hours for a call back. Already ordered from John’s Mustang. Their customer service isn’t Bad, it’s non existent.

Paid Shipping is fast. Shipping within the first or second day. All my experiences were for products in stock so I didn't know about backorders. One of my orders was lost during shipping, I contacted customer service and they sent a replacement on the same day.

Paid for 11 days ago paid shipping with order 11 days later Nada. Run as fast as you can CJ Pony has some big issues in 2021 difference from previous orders. Customer service lack of response is a huge problem I suggest they learn from companies like Jegs and Speedway. I am filing a claim on my cc today.

This company cj pony parts is by far has the worst customer service. Spent over $185. With them over 2 months ago a part broke after 1st use.
Called sent picture etc. No one gets back with you.
Sit on phone for hours, try there chat useless.I bern trying to get this simple little problem resolved for over a month. Emails etc. Useless.
Even tried auto call back still no call.
Customer service does not exist. My order # was 52926161.
Never buy from this company again huge mistake.

Just dealt with Joanel regarding a mixup with my order. She fixed what 2 others at cjpony were unable to do!
I hope this doesn't happen again, as all my dealings have been fine.

Do not buy from them. I purchased seatbelts and they were too short. I called to ask for a return label. I called at least half a dozen times and waited at least a collective 4.5 hours on hold. And after all that they said that their product was "not advertised to fit they were advertised to be 116 inches." So they made me pay $60 to return the items. I will not be purchasing from them again. They have the worst customer service I've ever seen.

I ordered a oil pan for my mustang 289 engine. Wouldnt work with me to return it. Customer service was rude and acreditado as though it was to hard to look up my number. They sent the wrong part. I used to love these guys but will never use them again.

I bought a floor mat for my husbands car.It wasn’t the right color.So we send it back.Now they don’t want to give my money back.They charged my account when they sent the product.They didn’t know I’m gone return it.Now they don’t give me my money,just be careful

Cancelled my order without telling me, only found out because I checked on the shipping status and learned it had been cancelled. Never received a response as to why. Back to Amazon I guess.

Cj pony parts has gotten to be awful when it comes to custome service. I have read countless posts on Facebook saying to stay away from them and I ignored the advice. I too have now fallen victim to the backordered part routine. My large order was placed on hold over a cheap valance. Horrible customer service. If you do use them, place many small orders to avoid a backordered part from delaying your project.