I have been purchasing Clae shoes for 10years now. I like the style of their shoes and the fact that there are no logo on it. The quality is overall good but I experienced big discrepancies, some last... See more
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Review summary
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Reviews shaping this summary
The shoes are great. Soft and fit perfectly, however they are made in Vietnam. When I ordered the Dean, it says, handcrafted by certified tanneries in Italy. The leather is but the shoe is actually... See more
Company replied
I learned about Clae on Instagram through Jeff Yamazaki. Not knowing my size for this brand, I purchased two pairs. Shopping online was easy and shipping/delivery was on time. Both pairs - Malone a... See more
Company replied
I like the style and comfort. However i notice the quality of leather is lower now and even a pair I ordered recently was to steep so that the seams broke very quickly. Hopefully this bad experienc... See more
Company replied
Company details
Written by the company
CLAE – Timeless Footwear, For All Walks of Life. Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe. Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship. Made to last. Designed for everyday life.
Contact info
CLAE PO BOX 868. Solana Beach 9207, 92075, Solana Beach, United States
- support@clae.com
- clae.com
4.3
Excellent
631 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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I love the shoes
I love the shoes. However I tried contacting your customer service with questions and never got a response. I like having some hints as to fit when I mail order. I’d like to get more shoes in the future but I hope I can get info from your customer service before I order next time.
3 November 2025
Reply from CLAE
Hello Lynn, so sorry for the lack of response! We completely understand how important fit information is when ordering online. Please feel free to reach out directly at support@clae.com, and we’ll make sure to assist you promptly. We’d love to help you find your next perfect pair.
- CLAE Team
Great shoes
Great shoes, fit well and were delivered quickly. Nice looking and well made.
22 October 2025
Reply from CLAE
Thank you, Roy! Glad everything met your expectations.
- CLAE Team
Great leather and well made
Great leather and well made. Tight at first but molded well after first use. Did well even in the first fall of snow.
29 October 2025
Reply from CLAE
Thank you for sharing, Cassie! Glad to hear the shoes molded nicely and held up well in the snow.
- CLAE Team
Style upgrade!
I have a few pairs of Clae sneakers and absolutely love them. Decided to upgrade my husband’s dress-sneaker game for his birthday. Great fit, great style. The brown suede is gorgeous and versatile.
27 October 2025
Reply from CLAE
Thank you, Diane! We’re thrilled to hear both you and your husband are enjoying Clae.
- CLAE Team
The shoes are extremely comfortable
I recently ordered a pair of shoes from Clae online, and I’m genuinely impressed. The shoes are extremely comfortable, even for someone like me with wide feet — they fit perfectly without any tightness. The materials feel premium, the design is sleek, and the craftsmanship is top-notch. You can really tell that attention to detail went into every part of the shoe.
Highly recommend Clae for anyone looking for stylish, well-made, and comfortable footwear. I’ll definitely be ordering again!
21 October 2025
Reply from CLAE
Thank you for the detailed feedback, Michael. We’re thrilled to hear the fit, comfort, and craftsmanship hit the mark. Looking forward to welcoming you back for your next pair!
- CLAE Team
Reply from CLAE
Glad to hear you’re loving them. Thank you for the support.
- CLAE Team
Beautifully made quality shoes
Easy to use website, beautifully crafted product, delivered on time.
17 October 2025
Unprompted review
Reply from CLAE
Thank you so much! Glad everything met your expectations.
- CLAE Team
Been a long time
✌🏽i have been wanting a pair of Claes since they partnered with Desserto. My pair is comfortable, great purchase.
18 October 2025
Reply from CLAE
Thank you so much! We’re thrilled to hear you’re enjoying your Claes. Comfort and style - That’s what we love to deliver!👟
- CLAE Team
I have purchased 4 Clae shoes never…
I have purchased 4 Clae shoes never once did I get the 10 percent off now I order the cleaning products and never received them !!!
19 October 2025
Reply from CLAE
Hi Michael,
Thank you for your feedback and for being a loyal CLAE customer.
Regarding your recent order for the cleaning products, our records show that the package was shipped and marked as delivered. We also shared the proof of delivery with you in November but did not receive a follow-up response afterward. Upon reviewing your delivery history, the photo confirmation appears consistent with the location of your previous successfully delivered order, which leads us to believe the package was received.
As for the 10% discount, we’re sorry for any confusion. Promotional offers are typically tied to specific sign-ups or limited campaigns, and we’d be happy to look into this further to clarify what may have happened.
Please feel free to reach out to us directly at support@clae.com so we can review everything together and ensure you’re fully taken care of.
Best regards,
The CLAE Team
Average, wouldn’t recommend
Poor quality shoes, poor customer service, don’t offer free returns despite being a high end brand
22 October 2025
Unprompted review
Reply from CLAE
Hi Jonny,
We’re very sorry to hear about your experience and appreciate your honest feedback. It’s never our intention for a customer to feel disappointed with the quality of our shoes or our service.
Regarding returns, we understand how frustrating it can be, and we’re actively working on improving the process to make it smoother and clearer for everyone.
We truly value your comments as they help us improve, and we hope to provide a better experience in the future.
— CLAE Team
Will buy again
10 October 2025
Reply from CLAE
Thank you so much for taking the time to share your feedback!
- CLAE Team
Very clear and simple website
Very clear and simple website, I have appreciated the help option in order to choose the good size. Good delivery too. Excellent shoes very confortable, nice quality.
31 October 2025
Unprompted review
Reply from CLAE
Thank you so much for your kind words! 🙌
We’re thrilled to hear you found our website easy to use and that the size guide helped. It’s wonderful to know you’re enjoying your shoes, comfort and quality are exactly what we aim for.
— CLAE Team
Great variety of range
Great variety of range. Easy to navigate website. Very fast delivery.
13 October 2025
Reply from CLAE
Hi Ken,
Thanks for the kind words! We’re thrilled you enjoyed the range, and got your order quickly.
CLAE Team
Returned and replace
Needed to return package due to imperfection on shoe, CLAE where on it immediately, returned and replaced within days
7 October 2025
Reply from CLAE
Hi,
Thanks for sharing your experience! We’re glad we could quickly sort the return and replacement for you. Your satisfaction is our top priority!
CLAE Team
Need free shipping for $200 sneakers!
10 October 2025
Reply from CLAE
Hi Shawn,
Thanks for your feedback! We currently offer free shipping on US domestic orders of $200 or more! 👟
CLAE Team
Reply from CLAE
Hi Giannis,
Thanks for the feedback! Glad you’re enjoying the lightness and quality of your CLAE shoes.
CLAE Team
Excellent boots
Love the product . Arrived in Australia in
less than a week. Best footwear ever!
3 October 2025
Reply from CLAE
Hi Josh,
Thanks so much for the love!
We’re thrilled your boots made it to Australia so quickly and that you’re enjoying them.
CLAE Team
Reply from CLAE
Hi Paul,
Thanks for the feedback! 👟 Glad to hear the fit was just right!
CLAE Team
The sneakers looks great at my feet
The sneakers looks great at my feet. The urban style is very simple and trendy. Perfect for summer
17 October 2025
Unprompted review
Reply from CLAE
Hi Khaled,
Thanks for sharing! Simple, trendy, summer-ready, that’s the vibe!
CLAE Team
Love all my sneakers from CLAE
Love all my sneakers from CLAE. Amazing quality and love the styles.
23 September 2025
Reply from CLAE
Hi Richard,
So happy to hear that! Enjoy every step in your CLAE sneakers.👟
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