Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them... See more
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Review summary
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Reviews shaping this summary
This is the second time this year I have ordered from Claire Austin Hardy Plants. Both times, the plants have been in the most fantastic condition, and surprisingly large, given they are in 9cm pots... See more
Company replied
I ordered 3 x Leucanthemum x superbum 'Snowcap' in 9cm pots. They arrived well-packed with firm leaves and had been well-watered before dispatch. Although the plants were pot-bound, the tips of the ro... See more
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Third order (one over a year ago, two in the last 3 months). Exceptional quality. Plants arrived well packaged and unharmed every time. Obviously they require planting out correctly, and nurturin... See more
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Company details
Written by the company
Claire Austin Hardy Plants is a specialist mail order plant nursery that's built it's reputation on supplying quality hardy perennials. The range spans everything from classic cottage garden favourites to more unusual specimens and includes hundreds of different varieties carefully selected for their garden performance. Decades of hands-on growing experience, propagating, trialing, testing and tending to plants has resulted in the knowledge that every plant we offer is worthy of it's place in the garden. We hold Plant Heritage National Collections of hybrid herbaceous peonies and bearded irises and have received numerous medals and awards at shows including gold medals at the RHS Chelsea Flower Show. The National Collections include hundreds of irises and peonies, including unusual varieties not commonly found in local garden centers or at other nurseries. Our careful, effective and secure delivery packaging using recyclable materials ensures the plants arrive in excellent condition and will thrive after planting. We hope that our website and personal customer service ensures you have an informative and enjoyable experience when placing your trust in our British, family owned nursery. We're delighted to share our knowledge and passion for plants with you!
Contact info
Not open to public, SY16 4EN, Newtown, United Kingdom
- 01686 670342
- enquiries@claireaustin-hardyplants.co.uk
- claireaustin-hardyplants.co.uk
4.7
Excellent
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Strong healthy plants
Plants arrived quickly well packaged, strong and healthy too!
24 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Great news. Thanks for letting us know your thoughts and we hope the plants bring great joy.
The Team at Claire Austin's
Beautiful, healthy plants
An easy to navigate website with an excellent selection of plants, good communication re delivery - and, oh, beautiful, healthy plants
Thank you.
24 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your review mentioning the health of the plants and selection. We love what we do and are always pleased when others enjoy our website and plants.
The Team at Claire Austin's
Plants arrived super quickly were so…
Plants arrived super quickly were so healthy and brilliantly packed will definitely use again.
25 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased to hear you'll be back. Thank you for taking the time to place a review and for trusting us with your order.
The Team at Claire Austin's
Your reliability
Easy to order; immediately acknowledged and the plants arrived promptly.
25 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased the experience of purchasing from us was a good one. Thank you for taking the time to let us and others know.
The Team at Claire Austin's
Always great and healthy plants
Always great and healthy plants. Always reliable. Timely delivery. Great selection. Have been buying for years.
16 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're really pleased to hear that your happy with the plant health and selection and have found us to be timely and reliable. We appreciate your support of our family owned business over the years and thank you for placing a review. Happy gardening.
The Team at Claire Austin's
Reply from Claire Austin Hardy Plants
It's nice to hear you were happy with the plants and found they'd been packed with care. Thank you for taking the time to let us and others know. happy gardening.
The Team at Claire Austin's
The plants arrived swiftly and were…
The plants arrived swiftly and were bushy and healthy. Very good value and excellent quality.
This was the first time I have used this nursery and I am delighted.
16 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're happy to hear that your first experience with us a delight and that the plants were bushy, healthy, good value and excellent quality. It's reviews like yours that help us instill confidence in people considering their first purchase from us so we really appreciate you taking the time to post a review. Thank you.
The Team at Claire Austin's
Initially I tried to order on line…
Initially I tried to order on line where I had to use Link for my payment, but it did not work properly, which was annoying. I then had to make several phone calls to get through to the sales office, where I eventually did get through and the person I delt with was absolutely charming and efficient. The plants arrived very promptly and in very good condition.
2 February 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for persevering with your order and apologies that we weren't able to answer your phone call immediately amongst the Easter period rush. We're glad the call was a good experience once you got through and that the plants arrived promptly and in good condition. Thank you for taking the time to give us feed back and placing the review.
The Team at Claire Austin's
Great Support
Everything relating to my order, its dispatch and delivery was as promised and honoured. The only problem was that the delivery agent failed to follow the instructions on the package; this resulted in some items being damaged.
Having contacted the Claire Austin team the problem was resolved with the utmost expediency and to my entire satisfaction.
Not the first time I have used the company and certainly won’t be the last.
Highly recommended.
4 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your understanding and giving us the opportunity to rectify the disappointment resulting from the courier not following your instructions. We constantly monitor our carriers performance and hope that it is very rare that we have problems and that you will not experience issues in future. Thank you for your orders and the recommendation of our family owned, British business.
The Team at Claire Austin's
Safe delivery of nice plants
The nice healthy plants I ordered arrived promptly& in good condition safely packed in an ingenious container .
The web site is easy to navigate and has good pictures & useful information about what conditions various plants need.
I also refer to Claire’s book on perennials which is really worth having .
7 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
It's nice to hear that you have found Claire's book and the website useful for finding out more about the conditions plants enjoy. Thank you for recognising the efforts we go to with packaging our plants and for placing a review. We hope we can be of further help should you require plants or information in future.
The Team at Claire Austin's
Reply from Claire Austin Hardy Plants
A big thank you from the team here at the nursery for your kind words. We appreciate you taking the time to let us know your thoughts.
The Team at Claire Austin's
Excellent service
Excellent service. Well-packaged healthy plants arriving on time
21 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for sharing your thoughts with us and others. We appreciate your order and the time you have taken to place a review. Happy gardening.
The Team at Claire Austin's
Great selection of perennials to choose…
Great selection of perennials to choose from, and easy to order your choice on line. Delivered quickly and well packaged. The delphiniums were healthy and, after planting last week, are thriving.
8 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased that you appreciated the selection of plants available and the simplicity of ordering. Thank you for your order and it's good to hear the delphiniums are thriving. We hope they bring many years of pleasure. Thank you for placing a positive review.
The Team at Claire Austin's
Excellent quality plants, quick delivery, very well packaged
Always tentative to purchase plants online but this nursery offered plants I was unable to source locally. The plants arrived promptly and well packed (no damage in transit) - small but very healthy plants (as stated on the website) - all planted up and doing well. Would certainly purchase from Claire Austin again!
9 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for trusting us with your order. We're pleased we could help you source the plants you wanted and that the healthy specimens have settled in and are doing well. We appreciate you taking the time to place a review and look forward to being able to supply you with plants in the future.
The Team at Claire Austin's
Good quality plants well packed
Good quality plants well packed . Reasonable price
21 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for placing a review with positive comments. We appreciate you taking the time to place the review and support our family owned business.
The Team at Claire Austin's
Great quality
Not the cheapest for 9cm perennials but more than made up for by the quality of the plants I received. I would definitely recommend and will more than likely use again in the future. Well done.
15 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your recommendation and letting others know about the quality of the plants we supply. We hope to provide you with more quality plants from our family owned business in future and appreciate you taking the time to write a review. Happy gardening.
The Team at Claire Austin's
Five stars!
I have ordered plants from Claire Austin for many years now because I know I can always rely on the quality of the plants that arrive and the efficient service. Five stars every time!
17 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
You not only gave us five stars but brought at least that number of smiles to the team, so a huge 'Thank you'. Thanks also for trusting us to be a regular part of your plant happiness. Happy gardening.
The Team at Claire Austin's
100% success. Super specimens.
Quick and reliable delivery. Robust, sturdy and beautiful specimens supplied every time. 100% success! Thank you.
16 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your super review or should it be 100 'thank you' 's? Either way we're delighted with your feed back and the fact you've shared your thoughts with others. We hope the plants bring years of pleasure and are pleased to be part of your gardening success.
The Team at Claire Austin's
Superb plants
Superb plants, very well packaged. Also arrived quickly and in perfect condition. Many thanks.
15 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We love to hear our plants described as superb after the care and pride we take in the plants and nursery, so a huge thank you for providing the feed-back. Thank you for your order and for taking the time to place a review. Happy gardening.
The Team at Claire Austin's
Good plants
Good plants arrived in good condition and very well packed.I have always had full satisfaction from this nursery will use again only negative point delivery charge expensive.
16 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for taking the time to place a review and we're pleased the well packed plants arrived in good condition. It's lovely to hear you've had great satisfaction and will be ordering again in future.
The Team at Claire Austin's
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