Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them... See more
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This is the second time this year I have ordered from Claire Austin Hardy Plants. Both times, the plants have been in the most fantastic condition, and surprisingly large, given they are in 9cm pots... See more
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I ordered 3 x Leucanthemum x superbum 'Snowcap' in 9cm pots. They arrived well-packed with firm leaves and had been well-watered before dispatch. Although the plants were pot-bound, the tips of the ro... See more
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Third order (one over a year ago, two in the last 3 months). Exceptional quality. Plants arrived well packaged and unharmed every time. Obviously they require planting out correctly, and nurturin... See more
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Company details
Written by the company
Claire Austin Hardy Plants is a specialist mail order plant nursery that's built it's reputation on supplying quality hardy perennials. The range spans everything from classic cottage garden favourites to more unusual specimens and includes hundreds of different varieties carefully selected for their garden performance. Decades of hands-on growing experience, propagating, trialing, testing and tending to plants has resulted in the knowledge that every plant we offer is worthy of it's place in the garden. We hold Plant Heritage National Collections of hybrid herbaceous peonies and bearded irises and have received numerous medals and awards at shows including gold medals at the RHS Chelsea Flower Show. The National Collections include hundreds of irises and peonies, including unusual varieties not commonly found in local garden centers or at other nurseries. Our careful, effective and secure delivery packaging using recyclable materials ensures the plants arrive in excellent condition and will thrive after planting. We hope that our website and personal customer service ensures you have an informative and enjoyable experience when placing your trust in our British, family owned nursery. We're delighted to share our knowledge and passion for plants with you!
Contact info
Not open to public, SY16 4EN, Newtown, United Kingdom
- 01686 670342
- enquiries@claireaustin-hardyplants.co.uk
- claireaustin-hardyplants.co.uk
4.7
Excellent
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really disappointed
Really disappointed. Coreopsis arrived badly potted and in a very poor condition compared to the same size potted Coreopsis I had bought a few days before from another Nursery. They were not fit for planting for any impact this year despite being noted for flowering through the next 2 months. They were over twice the price of the others but I bought them as needed them quickly for a wedding coming up. I planted them in an out of the way spot in the hope they come up next year. I emailed my disappointment and was told it was probably because they had been left in full sun in their nursery. If I returned them they said they would refund but that is messy and a hassle so putting it down to experience and won't buy from them again.
22 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Sorry to hear of your recent disappointment and that the plant didn't meet your expectations. It is always our intention to supply good, healthy plants at a reasonable price.
As with many retail mail order businesses we could have organised collection back to our address and refunded you. We appreciate that it is not an ideal situation for you or us and apologise again for any disappointment. We hope that now the plant is planted in the garden it thrives as our plants do normally.
Thank you for taking the time to leave a review and contributing to the transparency and honesty of the reviews placed regarding our British, family owned business.
5 Stars from a first time customer……
My review is that of a first time customer and I have absolutely no hesitation in giving 5 Stars.
The quality of the 4 Sanguisorba I ordered and their amazing and ingenious packaging are both absolutely perfect.
Healthy, well watered plants that have travelled safely in their very clever packaging, together with detailed care and planting instructions.
I am delighted and look forward to many years of enjoyment provided by these lovely plants.
Thank you so much.
20 August 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you not only for trusting us with your first order with us but for taking the time to leave a review. We're delighted that you included 'amazing quality and ingenious packaging' amongst your review as we have spent many years perfecting our packaging. We hope our healthy plants bring years of pleasure and look forward to sharing in plant pleasure with you in the future.
The Team at Claire Austin's
Beautiful
Beautiful, healthy-looking plants, size as described, delivered very quickly. Thank you!
31 July 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased to hear you're happy. Thank you for taking the time to let us and others know by placing a review. We hope the plants bring years of pleasure.
The Team at Claire Austin's
Awful tiny unhealthy plants brown roots…
Awful tiny unhealthy plants brown roots look awful the worst I have ever bought online will not be buying plants from this firm again,
24 July 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We are sorry to hear of your disappointment. It is unfortunate that we did not have the opportunity to reply to your email and attempt to resolve the matter to your satisfaction before you posted a review. Our office will respond to your email during working hours and hopefully can resolve the matter so as to allow continuing gardening pleasure and relaxation in the company of our healthy, outdoor grown plants.
The Team at Claire Austin's
Fantastic plants that arrived safely…
Fantastic plants that arrived safely and well packaged so there was no damage to any of the plants. Now all in the new border after clearing out the dead nettles!
28 June 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for placing a review. We hope the plants thrive and manage to smother out the weeds and make the area an area you can spend more time enjoying.
The Team at Claire Austin's
Well packed plants in perfect condition, growing healthily
I browsed the Claire Austin website on Wednesday evening and ordered 12 plants of 4 types in 9 cm pots. I received the plants less than 48 hours later on Friday afternoon. The plants were very well packed, in perfect condition and obviously growing healthily.
This is not my first order from Claire Austin and won’t be my last. All the plants I’ve received in previous years have grown well and flowered as expected.
27 June 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're really pleased that the plants you received in previous orders have met your expectations and grown well. Thank you for your latest order. It's great to know the plants arrived promptly, well packed and in perfect condition. We're sure they'll continue to thrive and hope they make for an enjoyable addition to your garden.
The Team at Claire Austin's
Absolute rubbish
Absolute rubbish. Tiny plants, over priced and most are now dead, despite TLC. Complete rip-off, just don’t!
17 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We were extremely surprised to read your review and to hear of your disappointment. Your review is so different to reviews we normally receive. We pride ourselves on supplying quality, healthy, outdoor grown plants and believe our commitment and record of doing this and ensuring promptly delivered and well packed plants is reflected in the many reviews seen online. Unfortunately it is apparent that we have failed to meet your expectations on this occasion.
We would have appreciated an opportunity to rectify any problems or to offer expert planting advice, as we note from your review of another plant company that you seem to have encountered other plant losses. Unfortunately as the review doesn't identify you or your order we are unable to do more than offer our apologies for the disappointment you feel and wish you happiness and pleasure in your future gardening endeavours.
The Team at Claire Austin's
Good range of high quality plants
We have been redoing our garden with a mixture of shrubs and perennials. We ended up ordering most of them from Claire Austin Plants. They have an extensive range, and the plants arrived well packed and in good condition. I particularly like that they use straw as a packaging material, so we ended up reusing it as mulch for our strawberry plants.
26 May 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased to hear that you feel we have a good range and have found the plants we've supplied to arrive well packed and in good condition. It's nice to hear that the straw was put to good use and hope you've been enjoying a bumper strawberry harvest in the recent sunny and hot weather.
Thank you for taking the time to place a review and apologies that our response took a little longer than our usual communication due to missing the review during our show commitments. We hope the plants bring great pleasure and thank you for your order.
The Team at Claire Austin's
First rate and reliable supplier
I find Claire Austin to be a first rate supplier of plants.
I have used them over the years for various peonies and geraniums.
The plants have always come as scheduled and have been top quality.
5 June 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for taking the time to write a review. It's lovely to know that you've had plants from us over the years and see us as a first rate supplier and worthy of five stars. We hope the plants bring great pleasure.
The Team at Claire Austin's
Amazing quick and easy to order
Amazing quick and easy to order.
High quality plants.
Easily settled in when planted in the garden.
Thanks for a lovely wide selection of plants
5 June 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Delighted you've enjoyed your experience through from selection to seeing the plants settled in and happy. Thank you for letting us and others know your thoughts. Happy gardening.
The Team at Claire Austin's
Strong healthy plants
Strong healthy plants, already growing well in the garden.
30 May 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Hope they bring years of pleasure. Thank you for your order and for placing a review.
The Team at Claire Austin's
Go to choice for online plants
I have used Claire Austin on 3 previous occasions. Good quality plants, and reliable service and delivery
5 June 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for your continued trust. We're pleased that you've found us a reliable supplier of good quality plants and have supported our UK family owned business by placing a review. We appreciate you taking the time to write and hope the plants continue to thrive and bring happiness.
The Team at Claire Austin's
Exceptional
Ordered 2 plants in 9cm pots. Quality of plants was exceptional. Also the best packaging I've ever received plants in. Love the plant care leaflet enclosed.
16 May 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Great to hear that you're happy with the plants, packaging and leaflet. Thanks for your order and we hope the plants bring great pleasure for years to come.
The Team at Claire Austin's
Geranium order
Ordered a geranium. Arrived quickly and exactly as described. Looks like a lovely plant, already in flower and looking great in my raised flower bed.
4 May 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Pleased to hear that you're enjoying the plant already and that it arrived in good shape while in flower. Thank you for your order and placing a review.
The Team at Claire Austin's
Healthy plants delivered quickly
Healthy plants delivered quickly, thank you
9 May 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Great to hear you appreciate the plant quality and speedy delivery. Thank you for taking the time to let us know.
The Team at Claire Austin's
Great quality throughout
Very pleased with the speed of delivery, packaging and quality of the plants. Lots of good information on the website which helped me choose, and I’m looking forward to planting!
9 May 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Hope you're planting went well and the plants bring great pleasure for years to come. Thank you for noting the quality, packaging and delivery speed and for placing a review.
The Team at Claire Austin's
Speedy delivery and great quality
Speedy delivery and great quality, healthy plants on arrival.
9 May 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Pleased you're happy with the plants. Thank you for taking the time to let us and others know. Happy gardening.
The Team at Claire Austin's
Good quality plants
Arrived promptly.
Extremely safely packaged.
Lovely healthy plants.
Bonus, the packaging is recyclable.
5 stars all round.
18 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
It's good to hear the plants arrived well packed and were looking healthy upon arrival. Thanks for the 5 stars and recognition of the recyclable packaging. We hope the plants bring great pleasure.
The Team at Claire Austin's
Great plants
Great plants. Delivered as promised, all the plants were packaged. Good prices. This is my second order & will definitely use again & recommend to others.
27 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
Thank you for placing another order. We're pleased to hear that you felt our prices and packaging were good and the plants great. We look forward to bringing you plant happiness in future and appreciate you taking time to place a review. Thank you.
The Team at Claire Austin's
Plants arrived well packaged and in good condition
Plants arrived well packaged, very pleased and would purchase from this company again
24 April 2025
Unprompted review
Reply from Claire Austin Hardy Plants
We're pleased to hear you're happy and that you'll visit us again. Thank you for taking the time to post a review and happy gardening.
The Team at Claire Austin's
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