Very good service - rang me as an item out of stock so replaced it with similar item - gave me gift box for free for inconvenience. Order processed and posted very quickly. Products came very nicely... See more
Company replied
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See what reviewers are saying
A gem of a shop which locals and visitors to Stirling should not miss. The wide range of Scottish products have been carefully and lovingly selected for their quality and craftsmanship. The shop own... See more
Company replied
This company is outstanding. Personal, I am rubbish at online ordering. Made it easy. Customer service .5 star absolutely would order again Thank you
What a beautiful shop selling a variety of products all made in Scotland with most things made locally and even within the store. Fantastic personalised goods and cards and the owner Jen is lovely and... See more
Company replied
Company details
- #84 of 373 best companies in Gift shop
- #16 of 72 best companies in Corporate gift supplier
- #3 of 19 best companies in Gift basket shop
Written by the company
A new gifting experience, in our shop in Stirling or online. We take the stress out of shopping for birthdays, Christmas, Mothers Day, Fathers Day, Valentines Day, new home, new baby and any gift required. Come in to the shop and grab a cuppa while you browse and build your gift box or bag. Or shop online at our easy to use website. We source the best of Scottish Artisan products to bring you a gifting experience that you won't forget. By buying from us your are supporting many small local businesses including ours.
Contact info
56 Port Street, Stirling, FK8 2LJ, Stirling, United Kingdom
- 01786 230964
- enquiries@clanartisan.co.uk
- clanartisan.co.uk
4.9
Excellent
175 reviews
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Big Welldone Clan artisan
Big Welldone Clan artisan
Great products
Easy to order
Fast delivery
Kept in touch throughout
Brilliant customer service
20 June 2022
Reply from Clan Artisan Ltd
Wow ! This really made our Monday reading this review today .. thank you so much for taking the time to write it . We are very grateful and hope we can help you again soon .
Lovely honey
Great service, and delicious honey. I will certainly be buying from Clan Artisan again.
13 June 2022
Reply from Clan Artisan Ltd
So glad you loved your honey and our service xxx we look forward to helping you again :)
Jen M
Fantastic service and products
Fantastic service even when there was a slight issue, I had a very quick response & the issue was rectified swiftly, thank you!
My sister loved her hamper and I love choosing from the selection of Scottish products available. This was my 2nd time ordering from Clan Artisan and both times have been great. Thank you!
26 May 2022
Reply from Clan Artisan Ltd
Thanks so much for taking the time to post this review … as a small business this means so much to us . We are so happy to hear your sister loved her gift and you were happy with the service . we will be sending you a discount code soon for your next order ! We appreciate your support xx
Excellent gift for my dad
Excellent gift for my dad. Great communication and lovely products. Came super quick too! Lovely presentation.
24 May 2022
Reply from Clan Artisan Ltd
Thank you so much for taking the time to leave this wonderful review ! It’s hugely appreciated and hope you Dad had a lovey birthday x
Reply from Clan Artisan Ltd
Thank you so much for taking the time to give us this 5 star review ! x we really appreciate it xx
Fabulous choice of products to create a…
Fabulous choice of products to create a really special gift. My sister in law was thrilled with her box of goodies. Thanks Clan Artisan!
20 March 2022
Reply from Clan Artisan Ltd
Thank you so much Shona for your continued support over the years xx we so appreciate it 💖
So glad your sister loved her box it was a pleasure putting it together for her .. xx
Thank you again Shona x
This review really makes us do
Excellent products and wonderful…
Excellent products and wonderful customer service. I sent a bespoke gift box that was very warmly received, beautifully packaged and had a very prompt delivery with tracking. I had some questions about items which were quickly responded to. 100% Recommend.
15 March 2022
Reply from Clan Artisan Ltd
Thank you hugely for taking the time for this amazing review .
We really appreciate it xxx
We hope we can help you again with any gifts you might need in the future xxx
Thank you again
Jen and Team CA
Get Well Soon hamper
I ordered a hamper to cheer up a work colleague after an op and it was perfect! Thoughtfully chosen as ever. I would strongly recommend Clan Artisan.
14 March 2022
Reply from Clan Artisan Ltd
Thank you so much for taking the time for this amazing review .
We do appreciate it and so glad the gift helped cheer up your colleague xxx
We hope we can help again with any gifts you may need in the future .
Thank you again from us here at Clan Artisan 😘
Supporting local
Great to be able to support a company who supports local suppliers, providing local produce
9 January 2022
Reply from Clan Artisan Ltd
Thank you so much for taking the time to write this lovely review .
We really appreciate your support and hope we can help you again soon xx
Thanks again
Jen and Team X
Reply from Clan Artisan Ltd
Thank you so much Sarah for taking the time to write this review . We hope you have had a lovely Christmas and thank you from ordering from Clan Artisan . We are super proud of our products and glad you liked them to .
we hope we can help you with any other gifts throughout the year x
Thanks again
Jen and Team Clan Artisan
Amazing cheeses
Amazing cheeses, fantastic selection and speedy delivery. Our cheeseboard went down a storm at Christmas, particularly the Laphroaig
31 December 2021
Reply from Clan Artisan Ltd
Happy new year to you Sara . Thanks so much for taking the time for this amazing review . This really makes us do a wee happy dance ! Xx so glad you enjoyed the cheese board and hope we can help you with any gifts in 2022 xx thanks again !
Jen and team x
Excellent customer service
Mistake with my order, Jennifer went above and beyond to personally deliver and correct the mistake. Great company will buy again .
29 December 2021
Reply from Clan Artisan Ltd
Thank you so much for this lovely review :)
We will always do our best to sort anything for our customers - especially any errors on our part . This Christmas certainly was one the most challenging as a small business with the amount of orders we had - and just glad could sort yours .
Hope you enjoyed your cheeses and had a lovely Christmas xx
Look forward to helping you again soon ,, x
Gorgeous gift boxes
Such a lovely gift box, full of beautiful items. Plus really great communication and customer support. Thanks so much!
27 December 2021
Reply from Clan Artisan Ltd
Thank you so much for taking the time to write this review. It really means a lot to us … as we always try our best look after our customers .
So glad everything arrived safe and well and hope you had a lovely Christmas x
Reply from Clan Artisan Ltd
Thank you so much for taking the time to leave this 5 star review .. it’s really appreciated .
So glad the recipients loved their gifts ..
We hope we can help you again soon .
Thanks again and hope you had a lovely Christmas also .
Reply from Clan Artisan Ltd
Thanks so much for taking the time to post this lovely review .. as a small business our customers are really important to us and your review means the world.
So glad everything arrived safe and well and in time for Christmas - it was certainly a challenging year to say the least from our end …
and we can do our wee happy dance when it all does go to plan :)
We hope you had a lovely Christmas and hope we can help you again soon .. x
Thanks again x
Brilliant as always
27 December 2021
Reply from Clan Artisan Ltd
Aww thanks for coming back and leaving us this 5 star review ! It really means the world to us here ..
hope you had a lovely Christmas and we look forward to helping you again soon xx
Reply from Clan Artisan Ltd
Thanks for taking the time for this 5 star review . We really appreciate it and hope you had a lovely Christmas x
We hope we can help you again soon ,
Delighted!
Purchased a ‘make your own’ hamper as a Christmas gift. Recipient was delighted with it. Customer service was second to none, despite me knowing how busy Clan Artisan is at this time of year. Exceeded my expectations. Will definitely recommend this company to others.
24 December 2021
Reply from Clan Artisan Ltd
Thanks so much Donna for this amazing review .. it means the world .
So glad your auntie loved her gift box and we could get it to her before Christmas xx
Thanks again and will look forward to helping you again soon x
Hope you had a lovely Christmas to x
My order was delivered promptly
My order was delivered promptly, there was a small mix up with the gift message, it was delivered with someone else's message, but the recipients were happy with the goods. The recipients had to phone to find out who had sent the hamper, I was not contacted about the error.
21 December 2021
Reply from Clan Artisan Ltd
Hi stuart - Thanks for taking the time to leave this review.
Firstly huge apologies that we mixed up the gift card for your order, as a small business , customer service is very important to us and we appreciate that you must have felt let down by us not contacting you .
The particular week your order went out , we ended up with hundreds of orders all going out at the same time due to supply chain issues . We had originally planned for half of the orders to go out the week before -
but this couldn't happen as we were awaiting on products to fulfill them.
It was an extremely challenging week and with 3 new staff members , with so much for them to learn and with so many issues behind the scenes outwith our control - it was one of the most overwhelming weeks we have ever had in business.
We can understand your disappointment and as much as we try our best to try to ensure everything goes to plan ... sometimes we make mistakes .
Working throughout this pandemic has really highlighted so many challenges now that weren't an issue before , so we have lots of changes to make in January when we return .
We really hope that you won't be put of from ordering with us again and if you do trust us again - please contact us directly on ;
enquiries@clanartisan.co.uk
and we can issue you with a discount code for the website .
We hope you have a lovely Christmas when it comes and our apologies once again
warmest regards
Jen and team
Really helpful all through the process
Really helpful all through the process. Site is really easy to use too & the choice is very good. Price is very competitive too.
All delivered by the date I asked for, with clear instructions to keep the cheese fresh & a nice bag to pop them in whilst they're in the fridge
17 December 2021
Reply from Clan Artisan Ltd
Thanks so much for taking the time for this review xx it’s really appreciated x have an amazing Christmas xx
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