I placed my order last month. The delivery date was the following week. The items did not arrive in the time specified so I left it a few days longer as it was coming to Ireland. Still no order arriv... See more
Company replied
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I placed an order on 23rd Feb received an email on 28th Feb advising goods had been sent but have never received them. I have emailed the company several times and received no reply from them, I hav... See more
Company replied
Previously used and quick delivery- no problems. This time, not received and having to chase twice and still awaiting refund.
Company replied
I bought a swimming costume for my holiday next week last Saturday. It's now the following Monday and I still haven't received it. Not happy.
Company details
Information provided by various external sources
Your one stop shop for all your lingerie and swimwear needs. We stock many popular and well known brands with one of our most sought after lines being the Freya collection. The collection consists of Freya swimwear, and Freya bra and knickers sets as well as many other individual items which can be purchased by themselves. Freya lingerie is famous because of the way it fits a woman’s body perfectly while looking amazing, and with new collections available regularly throughout the year you are sure to find the perfect Freya bra and other lingerie and swimwear items for you.
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249 reviews
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Excellent customer service
Prompt response to a non delivery email - excellent customer service
23 February 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for the feedback - I'm glad we managed to sort things out for you. If you need anything else, please let us know
Excellent Service
All the items I have received have been genuine and of the highest quality. The shopping process has been easy and the dispatch quick. They keep you updated for each step of their service, so you know your goods are on their way. I live in Canada, so the mailing takes longer, but the packaging and protection of the items during transit is excellent.
23 February 2017
Unprompted review
Reply from Clara Olivia
Thank you so much for the feedback - it's great to hear that our deliveries are arriving in good shape, no matter where you are.
Clara Olivia
Good quality product. Nice to be able to find the brands I love at reasonable prices. Especially for hard to fit sizes like me.
Quick shipping as well,
20 February 2017
Unprompted review
Reply from Clara Olivia
Thanks Robyn, we're glad you've found a good place to get what you need
Ordered and paid for 2 items - only one was in stock
Out of stock items should be noted as such and not made available to pay for. Requested refund Feb 6th - still awaiting refund on February 17th. The item I did receive was fine.
17 February 2017
Unprompted review
Reply from Clara Olivia
Hi Yvette. Thank you for your feedback and I am very sorry that we didn't meet expectations this time. Out of stocks are rare but we appreciate how frustrating they can be. Normally we are able to replenish within 24 hours, but in this case the manufacturer was out of stock also.Additionally, I apologise that we missed your email asking for the refund - we have refunded you now.
Excellent service to be highly recommended
Easy website, fair prices and amazing service. Would recommend without hesitation.
13 February 2017
Unprompted review
Reply from Clara Olivia
That's very kind of you. We're glad you enjoy shopping with us
Great service
Quick delivery and easy returns (size wasn't a good fit) The replacement size then also came promptly. Very happy.
11 February 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for your kind words. We're always happy to exchange or refund any item that isn't quite right
not very helpful
i trid to purchase something that was available but wouldnt let me put it in te basket. i emailed to advise them, they said they would look into it, but never followed through.
10 February 2017
Unprompted review
Reply from Clara Olivia
Hi Lisa - Thank you for the feedback. I am sorry that we didn't do a good job this time. I have emailed you privately to try and fix this for you.
prompt service, reliable products
prompt service, reliable products.
10 February 2017
Unprompted review
Reply from Clara Olivia
Thank you for the positive feedback, we appreciate it
Great choice and prompt delivery.
easy to use web site. Prompt delivery.
2 February 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for the great feedback
Excellent Company
Excellent Company to deal with. Fantastic service. Very quick delivery. Top quality products. A pleasure to deal with. I would highly recommend them. I don't use anyone else for my bras.
30 January 2017
Unprompted review
Reply from Clara Olivia
Wow! Thanks Jayne - we really appreciate your kind words.
Reply from Clara Olivia
Thank you very much for the positive feedback.
Great service
Quick delivery, quality product. Can't ask for any more than that!
27 January 2017
Unprompted review
Reply from Clara Olivia
Thanks Lisa - very pleased that you had a good experience.
Reply from Clara Olivia
Thank you for the great feedback.
excellent service,
All items delivered promptly. When they did not have an item in stock they informed me straight away and gave an option to wait for stock or refund. Would recommend them highly
21 January 2017
Unprompted review
Reply from Clara Olivia
Thank you for that lovely feedback, Dawn. We are glad to hear that you are happy with our service.
Very pleased.
My friend recommended this site, saying they had the bras she liked at the best price anywhere. I'd tried hers and liked it, so I bought one. I was so happy, I just ordered three more. Shipping to the US does take a bit longer than I'd like, but can't beat their prices & return policy.
16 January 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for your great comments. We recently started with a new courier service to the US which may be a little quicker and is always tracked so you may get your order sooner this time.
Lovely colour
A seamless bra with good support and no padding in an unusual colour. What a find!
15 January 2017
Unprompted review
Reply from Clara Olivia
We're glad you like it - thank you. for the positive review
Reply from Clara Olivia
Thank you for your support, Ariana
Great product great service
The bra fitted well and was a good price. Fast delivery.
8 January 2017
Unprompted review
Friendly helpful service
Every option used to help with my choice, nothing was to much.
7 January 2017
Unprompted review
Reply from Clara Olivia
Thank you so much - we're glad you enjoyed shopping with us.
Excellent customer service
I ordered 6 bras through an offer email and the promocode did not work. I thought I was out of time for the offer and when I received the bras literally a few days later, I realised I wasn't. I emailed and queried the promo code and the problem was quickly rectified and the discount credited to my account. I could not ask for more and am delighted at the excellent customer service.
2 January 2017
Unprompted review
Reply from Clara Olivia
Thank you so much for your excellent feedback, Paula. Feedback like this really helps us to know we are doing the right things.
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