Clara Olivia Reviews 249

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I placed my order last month. The delivery date was the following week. The items did not arrive in the time specified so I left it a few days longer as it was coming to Ireland. Still no order arriv... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 23rd Feb received an email on 28th Feb advising goods had been sent but have never received them. I have emailed the company several times and received no reply from them, I hav... See more

Company replied

Rated 1 out of 5 stars

Previously used and quick delivery- no problems. This time, not received and having to chase twice and still awaiting refund.

Company replied

Rated 1 out of 5 stars

I bought a swimming costume for my holiday next week last Saturday. It's now the following Monday and I still haven't received it. Not happy.

Company details

  1. Lingerie shop
  2. Clothing Shop
  3. Swimwear shop
  4. Underwear shop
  5. Ladies' clothes shop

Information provided by various external sources

Your one stop shop for all your lingerie and swimwear needs. We stock many popular and well known brands with one of our most sought after lines being the Freya collection. The collection consists of Freya swimwear, and Freya bra and knickers sets as well as many other individual items which can be purchased by themselves. Freya lingerie is famous because of the way it fits a woman’s body perfectly while looking amazing, and with new collections available regularly throughout the year you are sure to find the perfect Freya bra and other lingerie and swimwear items for you.


Contact info

1.1

Bad

TrustScore 1 out of 5

249 reviews

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1-star

No history of asking for reviews

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1.1

All reviews

(249)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class.

Very well stocked and comparatively priced,they always provide a first class prompt service. I would highly recommend.

27 December 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Wow! Thank you very much for your kind words.

Rated 5 out of 5 stars

Fast and precise service

Have been very happy with every purchase

24 December 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Thank you for the great feedback Mary - we're glad you like the service and we are delighted to be able to serve all our Canadian customers

Rated 5 out of 5 stars

Sports bra

Really easy to to find the product your looking for , smooth transaction and fast delivery
Love my elomi sports bra , no more black eyes at the gym 😂😂
Defo would buy again A+

17 December 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Hi Helen - thank you very much for the great feedback. We're glad you (and your eyes) like you new sports bra :-)

Rated 5 out of 5 stars

No problems whatsoever

Delivery very quick, items purchased as advertised and communications excellent.

13 December 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Thank you very much, Sammy - we're glad you're happy with our service.

Rated 4 out of 5 stars

good expirience. good prices only on discounts

the ordering and delivery is good
It is easy to deliver and you get it pretty fast and with no problems
packaging is also good.

the prices is usually too high and only with special discounts it is worth
to check if what you want is in the discounts.

11 December 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Hi thanks for the positive feedback - keep looking out for those discounts!

Rated 5 out of 5 stars

Excellent customer service every time

Sizing is as per brand, delivery is very timely, good communication with customers, great sales!

5 December 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

That's very kind of you Caroline - thanks very much.

Rated 5 out of 5 stars

Excellent service!

I have been buying my bras from Clara Olivia for 5+ years because their site is easy to use, their prices are the best available and their service is excellent :)

2 December 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Hi Kim - thank you very much for that great feedback. We're glad you keep coming back and we look forward to serving you again.

Rated 3 out of 5 stars

Poor size search

There doesn't seem to be any way to search for particular bra sizes other than to choose a make & model first. Fortunately I know what model bras from which company comes in my size. Otherwise I would have given up on the site after 5 minutes.
Please introduce a decent size finder. I'm sure you used to have one.

27 November 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Hi Amanda - Thank you for the feedback. I assume that you are using a tablet or a mobile. On the desktop version of the site there is a search box at top right, where you can enter a size and find all the items that would fit you. Unfortunately it doesn't appear on the screen if you're using a tablet or mobile. I have asked the developers to work out a way to include it in future. Andrew
Update - our clever developers have now fixed the problem and you can search by size on mobile and smartphone. Just click the magnifying glass in the top menu bar

Rated 1 out of 5 stars

Not received merchandise

Not received merchandise. M. Riley

25 November 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Thank you for the feedback and we're very sorry you didn't get your delivery. Looks like it got lost in transit. We will arrange a replacement and email you privately.

Rated 5 out of 5 stars

Fantastic service and products

Very helpful when I needed to contact them directly. Have used them numerous times and will continue to do so.

20 November 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Thank you so much for your feedback, Sarah. We're glad to be of service.

Rated 5 out of 5 stars

Excellent service

Good quality and well made products, and an efficient and speedy service.

15 October 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

That's very kind of you, thank you for the feedback

Rated 4 out of 5 stars

wonderful choice

Only place I can get what I wNt

15 October 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Thanks very much for the feedback - and don't forget, if there are any Freya, Fantasie or Elomi items you can't see on the site, drop us a line, we can probably get them on special order for you

Rated 5 out of 5 stars

Well done!

A good and genuine website. Prompt delivery and excellent value. Items are always in stock. Never had any problems. Thank you

15 October 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Thank you for your kind words - your feedback is apreciated

Rated 5 out of 5 stars

International order

Exc service easy website very happy

13 October 2016
Unprompted review
Clara Olivia logo

Reply from Clara Olivia

Thanks very much for your feedback - we're always glad to hear from our International customers

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