Clark & Rose (Removals) Limited Reviews 1,098

Clark and Rose were good value for money. The removing team were friendly and efficient in moving a large house in the time agreed. However, their approach was quite haphazard. For example, instead of leaving our bed until the last, they dismantled it nearly 5 days before the actual date of removal. Instead of starting to pack in the areas causing least disruption, they did the opposite. Boxes were incorrectly labelled and delivered to the wrong rooms in the new house. There were some breakages, including an irreplaceable piece of sculpture.

Right from the first contact, the team at Clark and Rose were communicative, knowledgable, professional and friendly. I felt reassured and confident that my house move would be in safe hands.
On the day, John and Ian were on time, careful, respectful of my properly and possessions and had a great sense of humour! They certainly made what is always a stressful time much easier to manage. I wouldn’t hesitate to recommend Clark and Rose to anyone considering their services.

The whole team really made the effort to where possible to make it a stress free as possible move.

One suggestion as a constructive criticism would be to add in your process, the verbal reminder to client
(Although in terms& conditions clause)
Who calls for removal of empty boxes and packing, that this is a one time collection only and not a staged collection and removal so make sure all to be removed is total and complete.

Very polite and helpful

Absolutely no hassle from booking til the job was done. What I wanted moved was moved quickly and efficiently your men.

Would recommend.

From beginning until the end Clark and Rose did a great job. The moving team were very supportive during a stressful time. Nothing was too much trouble.

I recently relocated from Canada to Edinburgh, UK and was quite nervous about the shipping process (communications, added costs, delays, and potential damage). I can’t say enough great things about my experience with Clark & Rose, who handled the UK side of my relocation.

Lynn Page was fantastic - her communication was extremely efficient and she was always available when I had questions, including a stressful last-minute request.

To my surprise, my items arrived earlier than expected, and the team who came to the house were excellent. They were very careful with everything, flexible with a number of requests, and handled a particularly difficult laneway with ease. Everything arrived in the same condition it left Canada in - and I was delighted with the experience.

I would highly recommend Clark & Rose (Aberdeen branch)!

Good experience from the initial visit to assess for the move to the furniture arriving in our new home. All the staff were very friendly, worked hard, everything was packed well and arrived safely.

I recently relocated from Biggleswade to Scotland, the team at Clark & Rose were exceptional. From start to finish I was updated on all aspects of my relocation, the Biggleswade team arrived on time, packed up with care and got on the road, the Scotland team arrived within a few days and were fantastic, by late afternoon they offloaded 8 crates to the required rooms. I would not hesitate to use Clark & Rose again and would highly recommend.

Great service all round. Sam, Emily, Vicki, Gary and Alan were all great. Very helpful and cheerful.

The Removal guys Keegan and Scott were very pleasant and professional. They arrived promptly and were very efficient and careful with my belongings. This made the moving experience a very positive one. This also includes the administration staff, namely Lynn and Veronica, Portlethan, who guided me through the paperwork which was required. They were very helpful and kept in contact with me during this process. It also felt easy to call them if I had a question or concern. It was definitely stress free and I am very happy to recommend this company.

From initial survey which was professional and spot on in terms of estimating boxes and cubic volume of goods to then packing & uplift of our belongings was all done by friendly and professional team who took great care. Unpacking of furniture at our new house was no problem and team patiently moved furniture until we were happy they were in the right position . All unloaded safe and sound and empty boxes and packing removed very promptly. Excellent moving experience couldn’t fault the team and would definitely recommend as made a stressful event so much easier.

Professional and efficient service provided at at competitive price. Staff worked quickly and carefully and were polite and friendly

Good quality service - Lynns communication was very responsive and accomdating which made the whole process a lot easier

Clark & Rose made our move stress-free. The team was very respectful of both properties, carefully protecting floors, walls, and doors. They handled all our belongings (including fragile items) with real care and left everything spotless. Professional, polite, and thorough. Highly recommend – we’d use them again in a heartbeat!

Clark and Rose have happily parked one of their lorries on the A1151 for 48 hours so far, completely blocking one side of the carriageway and causing extensive traffic delays (45 minutes to drive 1 mile due to their parking). No sign of a driver or removals staff packing the lorry, and their attitude on the phone was dismissive and rude.
They have no care or concern for the hundreds of people who have been substantially inconvenienced by their thoughtless parking and have obviously given no thought to the environmental and health impacts of causing hundreds of cars to move at a snails pace past residential properties and a route that schoolchildren and parents with pushchairs walk.

Of course we all understand that removals can be inconvenient for other residents but to deliberately block a road that is a main through route for 2 consecutive days with no sign of any loading or unloading is appalling.

FOLLOW UP

Despite their statement below that the lorry was being loaded, I drove past the lorry 4 times in 2 days, and my daughter also 4 times in 2 days and on NONE of those occasions (all during hours 9am - 5pm) there was no sign of any staff or an additional vehicle. The total amount of time that we (just two of the hundreds of people who use that main road each day) we were delayed by more than 2 hours each on both days. If there was a necessity for the vehicle to be so thoughtlessly parked during the day, it could and should have been moved elsewhere when not actively being loaded. Roy’s Coach Park would have had ample space overnight which would have ensured that all commuters were not inconvenienced and would have gone a long way to minimising the disruption.

Given Clark and Roses unprofessional and thoughtless attitude to the inconvenience they have caused to local people I would never trust them with a removal service.

We used the services of Clark and Rose to pack, move, store and deliver when selling and buying recently. Would recommend as the service from start to finish was excellent. From the initial home visit, communication through the office with Emily and the moving team of Alan, Robbie and Gary (very hardworking, conscientious and good humoured. Even when moving from a second floor flat) we are very happy with it all, thank you.

Agreat communication with office. Pleasent guys picking up the stuff, and timely notifications of shipment and forcast arrival.

Professional and timely!
My move was handled seamlessly with good communication and clear expectations. I appreciated how fees were explained up-front so there were no surprises. The movers were on time, friendly, and professional. I would highly recommend Clark & Rose!