Clarks - Bath Reviews 199

TrustScore 5 out of 5

4.9

10 Union Street, BA1 1RR Bath, Somerset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

i recieved perfect service from isabelle rowland at bath store she was not only very fast she was also very nice and talkative yet proffesional.

Rated 5 out of 5 stars

Came in to Bath store to have my 6 year old daughters shoe schools sorted. Cheyanne was fantastic. My daughter is autistic so very sensitive to textures. Refused to wear the little pop socks. Cheyanne... See more

Rated 4 out of 5 stars

We visited today to get both our children's feet measured, upon finding both needed new Freya was lovely spending time getting the right shoes for both of them, our daughter loved it as she describe... See more

Rated 5 out of 5 stars

We were welcomed to the store and given a specific place to go. Caitlin arrived promptly and measured my daughter’s feet. Rather than waste time bringing shoes out one by one, Caitlin showed us what... See more


Company details

  1. #85 of 215 best companies in Shoe shop
  2. #21 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 10 Union Street, BA1 1RR, Bath, Somerset, United Kingdom

  • 01225462632

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

School shoes fitting with Elinor

We had a school shoes fitting with Elinor. She was very helpful and friendly. My son was completely happy and at ease. Elinor made sure that his shoes were comfortable, and went through three pairs to get the right fit. Professional and personable.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

I went into the Bath store and was…

I went into the Bath store and was greeted by Amy. I was unsure about the size of shoe I needed and whether or not they were going to be suitable for me. Amy had extensive knowledge on the wallabees that I was interested in and gave reassurance when I wasn’t 100% sure on how comfortable I would find them as I have narrow feet. She had a great attitude and lively personality that made such a difference when purchasing my shoes, I feel like I wouldn’t have bought them if it weren’t for her attentiveness and knowledge.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Ben in Bath

We were buying shoes for my son to start secondary school in September. We experienced great customer service from Ben in the Bath’s store. He was super friendly and engaging at all times. Happy to help. We are giving Ben 5 stars. He is a great asset to the company.Thanks Ben x

3 August 2024
Unprompted review
Rated 5 out of 5 stars

We purchased our first pre walker shoes…

We purchased our first pre walker shoes for our granddaughter. The sales assistant Sophie was so helpful and explained that her colleague Rosie was training and would be assisting her. Both girls very very patient and professional with the baby and we purchased the shoes. We will certainly be back in the future.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service Clarks store Bath- thanks Lou and Sue

I visited this Clarks as I was staying in Bath for the week with my sister. I was looking for new work shoes and I found the customer service by Lou and Sue exceptional. I had a very bad experience in my local store using uniform vouchers through my employer. They were patient, understanding and went above and beyond to help me. I was very grateful and they were highly professional and friendly. I would recommend this store highly.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Had a blooming lovely time in the…

Had a blooming lovely time in the Clark’s at bath spa. My son was wanting some new trainers for after school and I was greeted by a lovely girl called Elenor who sorted everything out including size! Very quick and very helpful.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Louise

The staff especially Louise were extremely helpful and she treated like a normal person even though I’m 12 which doesn’t always happen and I love my new boots

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service by Lou in Bath

I was served in the Bath store by Lou, who was wonderful! She helped me find the best fitting pair of trainers and was happy to hear my stories of my dad who worked in the Clarks factory in Bath all those years ago. Great customer service Lou.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful shopping experience

Had a lovely conversation with Anne discussing what I looking for. She was extremely helpful and worked with me to find a shoe that I liked, as well as advising me on why the shoes that I'd worn before had fallen apart. Many thanks to Anne!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Exellent customer service

When I walked into the shop, I was greeted by Sophie, she was very knowledgeble on the type of shoes I was making query about. She was willing to show me different options to suite my style. My shopping experience was great.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Today we took our daughter to get her 1st proper pair of shoes. Elinor was such a help to us. She was very knowledgeable and friendly. She made the experience easy, fast and fun for all of us. She was also patient when putting the shoes on. Would recommend to a friend and I’m sure we will be back soon as children’s feet grow quickly.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Looked everywhere for a pair of shoes…

Looked everywhere for a pair of shoes that looked good but would cater for my arthritic feet and lack of flexibility to tie shoelaces. Spotted a lovely pair of off-white leather Torhill Lo but was put-off by having to lace them and was about to shuffle off in disappointment when a very lovely member of staff named Amy rocked my world by mentioning elastic laces! Amy was outstanding in finding the correct size shoes and was full of great advice and charm. I'm one happy customer with my new shoes - amazing. Thank you, Amy!

26 May 2024
Unprompted review

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