The staff were very helpful in guiding me for sizes and styles for what I wanted. Things got busier while I was there so there were some delays and confusion in who was asisting me, but everyone was... See more
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We visited the Belfast Clarks store at the weekend and had an absolute gem of an experience, thanks entirely to Jenny. She was knowledgeable, patient, and genuinely enthusiastic about helping us find... See more
I needs a pair of shoes quickly this morning and Angela who works for Clarks, couldn't do enough to help. Her customer service is excellent and wellness to help was very much appreciated.
The boots and the shoes are a five star experience. Online experience I give full marks also. Same for in-store experience.
Company details
- #87 of 214 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Donegall Place 14, BT1 5BA, Belfast, Northern Ireland, United Kingdom
- 02895442025
5.0
Excellent
405 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Finally I made it.
I am so delighted to be in the Clarks shop in Belfast city center today. The staff member "Jay" was so helpful in finding a good shoes for me. When I told him I am a nurse and needs to stand long hours , he immediately brought me to the section that fits my demand. Thank you so much Jay for your help. It was lovely meeting you and shopping in Clarks. All the very best.
11 February 2026
Unprompted review
Rhys was wonderful !
Bought shoes for my granddaughter in Clarkes today Belfast Donegal Place . Was lucky to be served by a lovely young man called Rhys. Approached me with a smile ! So helpful nothing was too much trouble . A credit to the store . Thank you Rhys
7 February 2026
Unprompted review
Me and my father were in Belfast Clarks…
Me and my father were in Belfast Clarks today and we’ve met Angela who was very kind and helpful. Brilliant customer service and communication. I have to say, she does bring the vibes to the store. Thank you Angela.
2 February 2026
Unprompted review
Fantastic friendly service
Went to get my daughters feet measured recieved extremely friendly and helpful service from the staff Rhys and who i assume is female store manager.
24 January 2026
Unprompted review
A good shopping experience
Purchased a pair of Brodin Seam Beeswax shoes and looked after well by Angela. Friendly, professional service. Strongly recommend - will shop here again!
8 January 2026
Unprompted review
Angela made me feel very comfortable…
Angela made me feel very comfortable and helped me find some comfortable black shoes for my new job
6 January 2026
Unprompted review
Exceptional service at Clarkes Belfast
Exceptional service at Clarkes Belfast. Angela was really helpful and has a fantastic memory. She remembered my size and width from a previous visit. That type of service contributed to a great shopping experience.
1 November 2025
Unprompted review
Jodee at the Belfast city centre branch…
Jodee at the Belfast city centre branch was incredibly helpful. Our son loves his new shoes!
15 November 2025
Unprompted review
Sarath looked after me so well
Sarath looked after me so well, he had a big smile on his face and could not have been more helpful
31 October 2025
Unprompted review
We were buying our son his first ever…
We were buying our son his first ever pair of shoes. Angela in the Belfast city store was absolutely phenomenal. Made it so easy and enjoyable.
1 November 2025
Unprompted review
Went to Clarks in belfast
Went to Clarks in belfast, looking at boots.
Had been to a number of shops previously, however got chatting to Angela who was extremely helpful, friendly and knowledgeable.
Needless to say we came away with a great pair of boots.
1 November 2025
Unprompted review
Very friendly & efficient service
Very accomodating, freindly, helpful and efficient service
1 November 2025
Unprompted review
Angela and Zarith were so helpful…
Angela and Zarith were so helpful Amanda went over and above to help me secure my bots
31 October 2025
Unprompted review
Angela looked after us in the Belfast…
Angela looked after us in the Belfast store today, she was friendly and very efficient, in a genuine way, very refreshing as many staff now days in various shops are not that interested, thanks Angela!
18 October 2025
Unprompted review
Angela and Jenny in Belfast store…
Angela and Jenny in Belfast store couldn’t be more helpful, would recommend either of those lovely ladies to help you
16 October 2025
Unprompted review
Friendly and helpful
Great service - they were welcoming to my 7 year old daughter, and got her quickly sorted with a suitable pair of trainers, even though it was close to closing time.
12 October 2025
Unprompted review
Our First Shoe buying experience was…
Our First Shoe buying experience was made great by Jenny K. She was so helpful, professional, pleasant & friendly.
12 October 2025
Unprompted review
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