Clarks - Blackburn Reviews 184

TrustScore 5 out of 5

4.8

31 Lord Street Mall, BB1 7NQ Blackburn, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visit to Clark today at blackburn. There is gentelman name calld daniel i hope have right name, was super good service and very helpfull for finding me right shoe as I have issue with my plantar... See more

Rated 5 out of 5 stars

Thank you so much Jane and Mo ! You could not have been any more helpful or patient! Jane was very well informed and understanding with all my foot issues, i was made to feel comfortable and wel... See more

Rated 5 out of 5 stars

Daniel in the shop in Blackburn Mall was so helpful and patient with my son who changed his mind multiple times about what he wanted to try on. He also engaged well with my daughter who can talk the h... See more

Rated 5 out of 5 stars

What a marvel Jane is at the Blackburn store! She accepted a return of a used pair of sandals (less than by a month old), when the Velcro had failed. She searched for wide fitting sandals size 8 & su... See more


Company details

  1. #88 of 218 best companies in Shoe shop
  2. #20 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 31 Lord Street Mall, BB1 7NQ, Blackburn, Lancashire, United Kingdom

  • 01254674646

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent staff and service

The staff were very helpful friendly and efficient . They were very knowledgable about the shoes and really helped me to find what I wanted. Very impressed.
They ordered me some which I had delivered home and was very impressed with the delivery service.
The shoes are very comfortable and I am really pleased

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Took my child for a shoe fitting

Took my child for a shoe fitting. had a brilliant experience with a young girl Sara who helped my little boy patiently!! Great experience overall.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of being…

I recently had the pleasure of being assisted by Halima at Clark's, and I must say, her customer service was exceptional. From the moment I walked in, Halima greeted me with a warm and friendly smile, making me feel welcomed and valued. She took the time to understand what I was looking for and offered thoughtful recommendations, ensuring I found exactly what I needed. Her knowledge of the products was impressive, and she was patient, never rushing me even as the store started to get busier. Halima went above and beyond to make sure my experience was smooth, offering to check stock in other sizes and even helping with the fitting to ensure the shoes were comfortable.

What truly stood out was her professionalism and positive attitude, which made the whole shopping experience enjoyable. It's rare to encounter such dedicated and helpful service, and I truly appreciate her going the extra mile. Thanks to Halima, I left the store feeling confident in my purchase and with a smile on my face. Highly recommend seeking her assistance when you're at Clark's!

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you ♡

Thank you Zahra & Ayesha at the Blackburn Store. On a Rainy Day took my 1year old and 3year old to get shoes fitted and hopefully find new shoes. Zahra went out of her way in a busy store to help and assist. Was able to find the perfect shoes for both of them. Great variety and sales assistance. Thank you

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Arzoo.

Amazing customer service from Arzoo.
A perfect 5 star service with a smile from her. Helped me find exactly what I was looking for and was extremely helpful. Will be back to shop again. Thank you so much. Wish you the best.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

was served by sara

was served by sara

she was very helpful at picking my childrens school shoes and ensured they fit perfectly. thank you!

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Served by Aysha

Lovely girl, was so good with my daughter measured her and went above and beyond to make sure i got the right pair of shoes right for her.

3 November 2024
Unprompted review

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