I visited Clarks in Bluewater to buy a pair of formal shoes for an upcoming event. Nicola (a member of staff) was very helpful throughout, she got me 5-10 different shoes (including different sizes... See more
Location
Switch locationUnit LO14, Lower Rose Gallery Bluewater, DA9 9SH Dartford, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Letia at Bluewater store gave my.16 year old a very personalised and well informed service. Having outgrown school shoe ranges and needing to find that first important men's shoe for school was hard d... See more
Anand was marvellous. From the moment we walked in, he gave us his undivided attention. He listened carefully and gave us suggestions and the right advice, consistently checking up on us as we were le... See more
We went to get my children’s feet measured for new shoes at the Bluewater store. I had pre-booked an appointment as I knew it would be busy. We were seen within 5 minutes of arriving and served by a r... See more
Company details
- #88 of 216 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit LO14, Lower Rose Gallery Bluewater, DA9 9SH, Dartford, Kent, United Kingdom
- 01322623830
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service by Dominic Faro today in…
Great service by Dominic Faro today in Clarks at Bluewater! He was really attentive and patient with my two children who needed school shoes. He talked me through the sizing and fit to reassure me with the purchase and was very polite.
Great experience thanks you Chidi and…
Great experience thank you Chidi and Sonya for your help with my purchase 😀
Shoe fitting
We went to get my child's feet measured and to get new school shoes. Reggie was lovely with my daughter and helped us choose the right shoes
Thank you Nathaniel
Thank you Nathaniel. Seamless service, stress free, perfect fit. Happy little girl with her first school shoes.
Great service from Lillian’s in the…
Great service from Lilianna in the Bluewater store!
Great service, very patient and knowledgeable!
Great experience
Very little waiting time. Straight into measurement and what we were looking for with Dominic. Found the shoes we had identified online and worked with me and my daughter to get the right size for her. Good recommendation on after care. All round great experience!
Great experience at clark’s Bluewater…
Great experience at clark’s Bluewater today.
One of the managers of this store Leah was a massive help. Had an issue in store and she helped us massively. Nothing was too much to ask for, really appreciate her help and kindness. Thank you very much such a pleasant experience.
ANJI BLUEWATER
Anji at the Bluewater store was exceptional! She was very patient and ensured that we came out with well fitted shoes, styles that my sisters liked and the best value for money.
Would highly recommend coming to this store for your back to school shopping!
The workers were so sweet and friendly
The workers were so sweet and friendly, I was very happy to talk to them whilst they helped me. Very lovely 10/10
Harami and Sonya were very lovely people and helped us, making it an efficient and pleasant experience to shop there. They re an asset to the store, and Harami complimented my nails, I just thought that was very nice of her.
Disappointing
Always go to Clark’s for my kids shoes - today the guy who ‘helped’ us hardly looked at my sons feet with the shoes- I had to ask him to check if they was enough room for his toes- he didn’t check width either. He just said that we can change them within next 3 months if wrong size. Then when we got to the checkout it came up as £50 - I said that the sticker beneath said £38 - servers where rude saying it’s different prices for different sizes- I said but it was on the actual shoes in the box- they checked and said that it was for an different size- which I totally understand but no apology and were quite rude again about it- just a different attitude would have made it a nicer experience. Not sure I will return there again

Reply from Clarks - Bluewater
I went into bluewater store & Tonia was…
I went into bluewater store & Tonia was so helpful she helped me find the right wide fit shoes that I needed she was kind & very curtious, I am so pleased with my purchase, I would definitely be going back soon for 2nd pair of shoes
Great school shoe fitting
We had the dreaded first school shoe fitting! Just a 5 minute wait and we were approached by Aiden H once our number flashed up. He was lovely, smiley and very helpful. We were not rushed at all and Aiden’s knowledge and customer service was excellent. It made what we thought was going to be a difficult task totally seamless! Thankyou Aiden H
Torhill Hi’s - Clarks Bluewater
Bought a pair of Torhill-HI’s at Clark’s Bluewater. Kemi, who helped us at the store was really attentive despite my constant decision changing. Great shoes and great service overall!
Visited Clark Bluewater and wanted a…
Visited Clark Bluewater and wanted a pair of formal shoes. Chidi was extremely helpful and showed me different options, giving great customer service.
Excellent Customer Service
Fatmata approached my granddaughter and I shortly after we entered the shop and offered her assistance. I didn't realise that buying school shoes could be such an easy and enjoyable experience 😀 What a delightful and knowledgeable young woman.
Aiden H at the Clarks Store at…
Aiden H at the Clarks Store at Bluewater was super helpful. He was very patient and great with the kids. Thanks heaps.
Clarks store in Bluewater
Anand was very polite and efficient. We were out in Clarks getting school shoes for my brother and I with our Dad, and Anand was able to recommend the best pair of shoes for us. He was also very respectful and aware of my brother's conditions with Autism.
New Store Assistant - Gian
Served by Gian, who was on his first shift. He did so well. He was friendly, explained the measuring of my grandchildren’s feet and was helpful in suggesting whether or not to try a larger size. Came out of Bluewater store feeling we’d been very well looked after.
Quick service
Quick service. Limited interaction with the child involved despite being of an age when he could answer for himself
Clarks Bluewater
I recently went to Clarks at Bluewater and was served by a young man called Anand. He was extremely professional- I couldn’t believe it was only his first day!- and was very efficient in getting the shoes for me. Anand was polite throughout and I was pleased with the whole process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







