A quick visit to the Cheltenham store. I struggle to find boots that are comfortable and have a block heel. Excellent service from Cameron. He really understood what I needed and what would not work.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Maisie helped us today at the Cheltenham store with a pair of school shoes and then trainers for my daughter. She was really lovely, professional and knowledgable. Maisie gave us lots of options, espe... See more
Steffi served us today, she was polite and friendly, she served us quickly and efficiently she was very patient with our daughter who was choosing between 4 pairs of shoes. She made our daughter’s s... See more
Attended appointment for school shoe fitting. It was super busy so glad we made our appointment. Rowena was good with our son and made sure his shoes fit well and were comfortable. Good service 👍🏼
Company details
- #87 of 215 best companies in Shoe shop
- #20 of 34 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
191 High Street, GL50 1DE, Cheltenham, Gloucestershire, United Kingdom
- 01242516050
4.7
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Bella who was helpful & I got…
Thank you Bella who was helpful & I got the shoes I want for going to a funeral . Clarks Shop in Cheltenham . 🙂
3 July 2024
Unprompted review
We visited the Cheltenham store this…
We visited the Cheltenham store this week and it was our best experience yet by a long way! Julian served us and nothing was too much trouble knowing what my daughter would like he went out of his way to find a pair of school shoes in the back room in her size (wasn’t out on display or we hadn’t spotted them)! Thank you Julian you made it all so easy for us!
6 June 2024
Unprompted review
Excellent service
Bella was very fast, efficient and helpful.
Excellent service and I'll be back!
Thank you Bella
29 May 2024
Unprompted review
Great service
We went to have our children’s feet measured and buy new school shoes. Megan was very friendly and knowledgeable, and very efficient! Thank you.
12 May 2024
Unprompted review
Really good experience getting school…
Really good experience getting school shoes. Bryony was brilliant with my daughters and not fazed by their non-stop chatter. Different sizes tried and we managed to purchase in super quick time. Thank you ☺️
2 May 2024
Unprompted review
Wonderful experience
Megan was really wonderful and gave very helpful advice about size and fit while trying to pick the right pair of shoes! We were able to make our purchases very quickly and easily with her help.
2 May 2024
Unprompted review
Megan was amazing
Megan was very patient and extremely helpful! Had a really good experience picking out shoes and a bag thanks to her!
2 May 2024
Unprompted review
Received extremely friendly and helpful service from Mia
Received extremely friendly and helpful service at Clarkes in Cheltenham today. Mia provided brilliant customer service!
28 April 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.