Thank you "Leila" for your kind help and attention in making my decision on the purchase of a pair of wide-fit shoes. Leila was very patient and polite - she is a credit to Clarks and a perfect exampl... See more
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We buy my daughter’s school shoes from the Clarks store in Crawley, and if Aleena is there, we know we’re lucky because her attention and care are exceptional. She helped us two years ago, and my daug... See more
Very helpful. Aleena gave me very good tips and suggestions as well as the pros and cons of the different shoes. Especially info about them that aren't obvious on the shoes (e.g. being waterproof). I... See more
Ebony was super helpful and handled us and several other clients really smoothly and professionally. She gave us a lot of information that we needed to help us chose and we never felt pressured to buy... See more
Company details
- #87 of 214 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 14 County Mall, RH10 1FP, Crawley, West Sussex, United Kingdom
- 01293553909
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great service from Menaal in the…
Great service from Menaal in the crawley store for school shoes and trainers for my two boys. Staff are always very helpful and attentive, even when busy. Shoes are expensive but other shoes don't last as long so worth the money.
Was served on Sunday by a young…
Was served on Sunday by a young assistant called Menaal, she was polite and professional. My three young children were fitted with their new school shoes quickly and efficiently. Would highly recommend Clark’s in Crawley for their brilliant customer service.
Met Ceila at Crawley shop to size up my…
Met Ceila at Crawley shop to size up my 3 children’s school shoes and she was so brilliant. Very engaging with the children to keep them happy.
Buying school shoes.
Served by Leila who helped match my son to suitable school shoes. Despite only being a trainee her customer service could not have been better. She was attentive, interested and very helpful.
Couldn’t have asked for better service.
I really enjoy how organised Clark’s is…
I really enjoy how organised Clark’s is when it comes to school shoe season. Toby was also really helpful and efficient, we were in and out within 10 minutes.
Mia was really great with the kids and…
Mia was really great with the kids and helpful in finding the right shoes for my little one
Shoe fitting
The sales assistant called Becca fitted my daughter’s shoes . Very polite and efficient
Harry in Crawley is very helpful and…
Harry in Crawley is very helpful and pleasant.
I visited my local Clarks store in Crawley
I visited my local Clarks store in Crawley and I was very impressed with the attentive service and assistance provided by Natasha. If I was her boss I would give her a pay rise. A future store manager for your organisation I think.
Thank you Natasha 👍
Lovely experience today.
We were served by Viv who gave some great advice and was very patient when checking my 5yr old daughter's new shoes.
Always worth going in when it's not too busy as it's sometimes tricky to find someone to help.
My husband and I went into the Crawley…
My husband and I went into the Clarks Crawley county mall. Where I would like to say a massive thank you to Emma,
She was very helpful, fast and made it so easy to buy what we wanted, evern through they did have the size Emma checked to see if we could order them and we did .
Asset to your brand
From emma wood happy customer.
Excellent service friendly staff to…
Excellent service friendly staff to ready to help buying my Grandsons 1st Shoes many thanks
Excellent customer service
Emma was very helpful in finding me nice smart shoes for a upcoming wedding. She made sure that the fit was perfect and went that extra mile with aftercare products and tips.
I was looking for comfortable smart…
I was looking for comfortable smart shoes for work, and Emma (the manager) has provided the best customer service and helped me choose the most comfortable shoes ever! Will definitely come back
Ebony/Crawley
Visited the Crawley store this afternoon with my Wife to buy her some work and summer shoes. Ebony dealt with us and was fantastic. She could not have been more helpful, pleasant or courteous. Both my Wife and I commented on how brilliant she was and what a difference she made to our experience - and our afternoon.
Please make sure these comments get passed on to her.
Emma did a really great job of ensuring…
Emma did a really great job of ensuring a correct fit for my wife. A job well done.
Rhianna was extremely helpful and…
Rihanna was extremely helpful and really went out of her way to give us all options of sizes and helped the shoes fit better with insoles. Nothing was too much trouble and she ordered online for us as well, a very happy customer we will return.
Tenaya was helpful and polite
Tenaya was helpful and polite. I got what I wanted so a pleasant experience
Caring and kind
We went in the store for shoes for my mother. The sales assistant, Aleeno, was very caring and kind. She took her time with us and her patience and kindness stood out.
Leather conditioner for my Firefighter boots
I was looking for leather balm and Aleena was very helpful. Aleena is very pleasant and had the complete knowledge of the products I even bought extra treatment which will help bring my boots back to life. Very happy and thank you.
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