Clarks - Crawley Reviews 68

TrustScore 5 out of 5

4.8

Unit 14 County Mall, RH10 1FP Crawley, West Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thank you "Leila" for your kind help and attention in making my decision on the purchase of a pair of wide-fit shoes. Leila was very patient and polite - she is a credit to Clarks and a perfect exampl... See more

Rated 5 out of 5 stars

We buy my daughter’s school shoes from the Clarks store in Crawley, and if Aleena is there, we know we’re lucky because her attention and care are exceptional. She helped us two years ago, and my daug... See more

Rated 4 out of 5 stars

Very helpful. Aleena gave me very good tips and suggestions as well as the pros and cons of the different shoes. Especially info about them that aren't obvious on the shoes (e.g. being waterproof). I... See more

Rated 5 out of 5 stars

Ebony was super helpful and handled us and several other clients really smoothly and professionally. She gave us a lot of information that we needed to help us chose and we never felt pressured to buy... See more


Company details

  1. #87 of 214 best companies in Shoe shop
  2. #21 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 14 County Mall, RH10 1FP, Crawley, West Sussex, United Kingdom

  • 01293553909

4.8

Excellent

TrustScore 5 out of 5

68 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service from Menaal in the…

Great service from Menaal in the crawley store for school shoes and trainers for my two boys. Staff are always very helpful and attentive, even when busy. Shoes are expensive but other shoes don't last as long so worth the money.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Was served on Sunday by a young…

Was served on Sunday by a young assistant called Menaal, she was polite and professional. My three young children were fitted with their new school shoes quickly and efficiently. Would highly recommend Clark’s in Crawley for their brilliant customer service.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Buying school shoes.

Served by Leila who helped match my son to suitable school shoes. Despite only being a trainee her customer service could not have been better. She was attentive, interested and very helpful.
Couldn’t have asked for better service.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

I visited my local Clarks store in Crawley

I visited my local Clarks store in Crawley and I was very impressed with the attentive service and assistance provided by Natasha. If I was her boss I would give her a pay rise. A future store manager for your organisation I think.
Thank you Natasha 👍

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience today.

We were served by Viv who gave some great advice and was very patient when checking my 5yr old daughter's new shoes.
Always worth going in when it's not too busy as it's sometimes tricky to find someone to help.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

My husband and I went into the Crawley…

My husband and I went into the Clarks Crawley county mall. Where I would like to say a massive thank you to Emma,
She was very helpful, fast and made it so easy to buy what we wanted, evern through they did have the size Emma checked to see if we could order them and we did .
Asset to your brand
From emma wood happy customer.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Emma was very helpful in finding me nice smart shoes for a upcoming wedding. She made sure that the fit was perfect and went that extra mile with aftercare products and tips.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Ebony/Crawley

Visited the Crawley store this afternoon with my Wife to buy her some work and summer shoes. Ebony dealt with us and was fantastic. She could not have been more helpful, pleasant or courteous. Both my Wife and I commented on how brilliant she was and what a difference she made to our experience - and our afternoon.

Please make sure these comments get passed on to her.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Rhianna was extremely helpful and…

Rihanna was extremely helpful and really went out of her way to give us all options of sizes and helped the shoes fit better with insoles. Nothing was too much trouble and she ordered online for us as well, a very happy customer we will return.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Caring and kind

We went in the store for shoes for my mother. The sales assistant, Aleeno, was very caring and kind. She took her time with us and her patience and kindness stood out.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Leather conditioner for my Firefighter boots

I was looking for leather balm and Aleena was very helpful. Aleena is very pleasant and had the complete knowledge of the products I even bought extra treatment which will help bring my boots back to life. Very happy and thank you.

17 May 2024
Unprompted review

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