Clarks - Northampton Reviews 90

TrustScore 5 out of 5

4.8

40 Abington Street, NN1 2AP Northampton, Northamptonshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My daughter was proving difficult to find a shoe that was comfortable with her having long but thin feet. Emma was fantastic and told us what style of shoe would fit her better and didn't stop until s... See more

Rated 5 out of 5 stars

Really patient, helpful customer service from Poppy. Just a shame there is not many vegan options available.

Rated 5 out of 5 stars

Just wanted to say how incredible customer service we have received at Northampton Clarks from Emma . She is a true professional, very knowledgeable and caring . She knew more what we needed than me m... See more

Rated 5 out of 5 stars

Took my Mother in for new shoes and slippers. Grace demonstrated empathy and dementia awareness as well as understanding the importance of well fitting shoes for someone with diabetes. And most import... See more


Company details

  1. #87 of 215 best companies in Shoe shop
  2. #20 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 40 Abington Street, NN1 2AP, Northampton, Northamptonshire, United Kingdom

  • 1604636591

4.8

Excellent

TrustScore 5 out of 5

90 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Kally

Kally
Amazing service!!
Had plenty of patience and helped me find everything i needed with a smile on her face. Definitely will come back

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Really lovely first shoe shopping…

Really lovely first shoe shopping experience for our toddler. Dalia in Northampton was so lovely. Our little one was a bit scared, Dalia was really gentle and friendly and he soon felt confident enough to explore the store in his new shoes!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

I want to praise Kally from Northampton branch.

I want to praise Kally from Northampton branch. As a woman customer with shoe size 10 it is difficult to find shoes for myself. But Kally made my shoe shopping experience enjoyable again. She showed me unisex options from man section. And today as I was struggling to find right size between size 10 and 11,she proposed to me to order size 10.5 in store, to try it on. I truly appreciate Kally's effort and help. Thank you.❤️

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Shoe size calculator doesn’t work

Ok the shoes may be great but it’s almost impossible to order them online without getting deeply frustrated. The shoe size calculator ( yes I bought their gauge ) doesn’t work and the boys feet are growing daily! Just gone to a competitor cheaper but next day delivery

8 March 2025
Unprompted review
Clarks - Northampton logo

Reply from Clarks - Northampton

Thank you for contacting Clarks, I'm sorry to hear your dissatisfaction and would like to resolve your enquiry. Please contact the Clarks customer service team on the link below so that we are able to look into your enquiry as soon as possible.  

https://www.clarks.com/en-us/contact-us

Rated 5 out of 5 stars

Northampton Store.

Northampton Store.
Sales Assistant : Grace.

Very happy with service and patience from Grace when assisting 2 18 months girls and ourselves. Thank you.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Lidia

Called into store this morning to see what boots were available. The shop was quite busy but with Lidias help I purchased 3 pairs, a pair of boot trees for the tall boots and some protection spray. Thank you Lidia.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service for our baby girl

We took our baby girl into Northampton Clark’s to get her second ever pair of shoes. We were served by Grace. She was so patient and kind to us all and made us all feel welcome. The manager Lidia was also very kind to us. We are so happy with the shoes for our little one. Thank you

10 November 2024
Unprompted review

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