Went into Clark’s to have a browse before actually purchasing some boots previously chosen in another store. Was about to leave when Franca showed us some more options. Wasn’t sure about fitting and s... See more
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Sammy was extremely knowledgeable and patient whilst helping us choose two pairs of shoes for my son who has sensory senstivities. Thank you
Really struggled with 2 small children and an awkward size for school shoes. Charlotte couldn't have been more helpful or patient. Sorted eventually. Thank you!!
When we visited the poole store today we had Charlotte serve us who was very welcoming and was so helpful, helped us find the perfect school shoes and advised us in the best ways on which ones were be... See more
Company details
- #87 of 215 best companies in Shoe shop
- #20 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
29/30 The Dolphin Centre, BH15 1SS, Poole, Dorset, United Kingdom
- 01202676338
4.8
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great service from Reuben
We had a great experience at Clarks today thanks to Reuben. He was incredibly helpful, attentive and patient throughout our visit - especially with our toddler, which made a huge difference.
He took the time to make sure we found the right fit without ever making us feel rushed, and his friendly, calm approach kept everything stress-free. Thank you for the excellent service!
25 April 2026
Unprompted review
Sammy was extremely knowledgeable …
Sammy was extremely knowledgeable and patient whilst helping us choose two pairs of shoes for my son who has sensory senstivities. Thank you
1 April 2026
Unprompted review
Adam was amazing thank your so much
Adam was amazing thank your so much
28 March 2026
Unprompted review
Really struggled with 2 small children…
Really struggled with 2 small children and an awkward size for school shoes. Charlotte couldn't have been more helpful or patient. Sorted eventually. Thank you!!
14 March 2026
Unprompted review
We need new school shoes for my…
We need new school shoes for my daughters and Clarks Poole store. Excellent service from sales personnel Charlotte.
7 March 2026
Unprompted review
Sammi was really helpful and…
Sammi was really helpful and understanding when having to take a pair of shoes back that my son changed his mind about.
24 February 2026
Unprompted review
Sammy was so helpful
Sammy was so helpful! Loved the experience with her!
25 November 2025
Unprompted review
Happy Shopper
Charlotte the sales assistant was extremely helpful and patient and nothing was too much trouble for her.
23 November 2025
Unprompted review
Brilliant customer service
Brilliant customer service, the person serving us had finished their shift but it was busy and she stayed on. She was so lovely to my neurodivergent child who hates school shoes that it made the whole experience easy.
10 November 2025
Sammi was so lovely and helped us pick…
Sammi was so lovely and helped us pick a pair of trainers, went above and beyond
13 November 2025
Unprompted review
Sammy was brilliant with my little boy…
Sammy was brilliant with my little boy Jenson and very fast getting him fitted for his first pair of shoes, brilliant service.
10 November 2025
Unprompted review
Very good service and the branch was…
Very good service and the branch was very helpful.
5 September 2025
10/10 for sammi
Sammi was so helpful, friendly and knew exactly the best shoe for my son.
4 September 2025
Unprompted review
Just visited your Poole Dolphin Centre…
Just visited your Poole Dolphin Centre store today and was served by Sammi. Absolutely fantastic service, friendly, helpful and managed to order us a style online in my daughter’s size to be sent to our home. Thank you ☺️
28 August 2025
Unprompted review
Great service
Adam was very helpful with fitting my kids shoes and patient. Very good experience buying their shoes
23 August 2025
Unprompted review
Sam in the Poole store was really…
Sam in the Poole store was really helpful!
16 July 2025
Unprompted review
Francs and Katie
Francs and Katie, excellent customer service and very friendly, helped me all the way, will be coming back soon
23 June 2025
Unprompted review
Charlotte in Poole was fab fitting my…
Charlotte in Poole was fab fitting my son’s school shoes. Knowledgeable and kind. Thank you
15 June 2025
Unprompted review
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