Shopping for our daughter’s first pair of pre-walking shoes, it had to be Clarks. We were welcomed to the store and shown the way to the pre-walking selection. Dom was a great help, really friendly,... See more
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Few days ago I went with my son to buy him school shoes, we just stepped in the store and Dom greeted us very welcoming, the whole experience was great and Dom was amazing ready to answer all the ques... See more
Bought my son his pair pair of school shoes from Charles lovely design lovely soft leather Unfortunately only after 2 months there’s was extensive wear and tear on the inside I went to Clarkes s... See more
Back to school bedlam and the staff were like a well oiled machine. Patient, calm, smiling and helpful. Tizrah who helped us was excellent. Made what would otherwise have been a nightmare into a surp... See more
Company details
- #85 of 215 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
105 Broad Street, RG1 2AZ, Reading, Berkshire, United Kingdom
- 01189573881
Replied to 98% of negative reviews
Typically replies within 48 hours
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Dom is a very interested and polite…
Dom is a very interested and polite employee. He found a quick solution during peak times.
Reading Clark’s shoes, very helpful.
Booking in advance meant no waiting, Sonia was vey helpful and knew what she was doing in measuring, assessing, and supplying, my son’s school shoe requirements! She made life easier, thank you.
Natalie
Excellent service all the staff friendly. Thank you Natalie for your help.
Great service
Great service, was pleased to be in a handful hands of Selorm as my consultant. Thank you
Excellent service
Shanae worked really well to ensure our needs were met. She served us quickly and measured our son’s feet and helped us choose the perfect school shoes which we were looking for. Excellent friendly service highly recommend ☺️
friendly and efficient service
Kareena was both friendly and efficient and my two sons left the shop happy with their new school shoes. Thanks Kareena
Great customer service from Fadilah
Fadilah was super helpful, friendly, patient and knowledgeable with my two young boys as we went for our school shoe fitting.
The store was super busy but Ellis who…
The store was super busy but Ellis who served us was amazing - really efficient and kind with my kids. Really impressed.
Experience was great thanks to Lennon…
Experience was great thanks to Lennon who was serving us when shopping for our sons first pair of school shoes. Helpful, friendly and polite
Thank you Dom for your help buying new…
Thank you Dom for your help buying new shoes.
Excellent customer service received by…
Excellent customer service received by Ankita. She was very patient with my daughters! Thank you
Lovely sales assistant Hasan
Lovely sales assistant Hasan, great customer service
Erin was great with the children
Erin was great with the children, measuring there feet and helping them choose some shoes.
Emily N did a great job
Emily N did a great job, very helpful, thank you
Great staff during a busy time
Back to school bedlam and the staff were like a well oiled machine. Patient, calm, smiling and helpful. Tizrah who helped us was excellent. Made what would otherwise have been a nightmare into a surprisingly smooth experience.
Only downside was lack of sizes in certain styles but that’s not surprising given the timing.
Tirzah was extremely helpful
Tirzah was extremely helpful. I had 3 children with me to find shoes and although we were limited on availability in their sizes she did not stop until we went home with 3 pairs.
Back to school shoes
I took my 2 sons to have their feet measured for new school shoes. We were greeted at the door and I explained that we were slightly early for the fitting appointment and my autistic son was struggling. The lady was very helpful and showed us to a quiet area and found a colleague to assist us.
Raghad was great and understood our requirements and brought suitable shoes for my son to look at and try.
We will back in the future.
Bryony offered fantastic customer…
Bryony offered fantastic customer service couldn’t of asked for more, she’s a fantastic asset to the team
Ronald
Super helpful and slick.
I was helped by Cathy while I was still browsing. She confirmed they had styles and sizes using her hand-held device and I was ushered away from families buying ‘school shoes’ to a separate seating area. I was impressed that they still had stock in ‘wide’ fittings which always sell out quickly. The whole buying experience was slick and quick.
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