Turned up for the dreaded school shoe shop without an appointment as was unable to book online. Only had a 5 minute wait before being seen by Tiani. She was lovely with both children, engaged with the... See more
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The service was actually okay , no wait time. The young girl Tia was lovely , my issue is my daughter had her foot measured and was a 9E , we tried a few shoes on I then asked for another different pa... See more
Company replied
Popped into Clark’s in Solihull town centre today, to return some shoes I’d brought for my son online, they didn’t fit him. Enter Lana, she discussed what type of shoe would be better suited for my so... See more
Annie was extremely helpful, as my daughter di not like any childrens school shoes, so we went downstairs to the adults, where she found exactly what she wanted. Annie was chatty, welcoming and extre... See more
Company details
- #85 of 215 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
101 High Street, B91 3SW, Solihull, West Midlands, United Kingdom
- 01217050274
4.9
Excellent
357 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Deb was fantastic with our two young…
Deb was fantastic with our two young children. Extremely patient and gave us some great advice about children's footwear.
6 March 2025
Unprompted review
What lovely staff at the Solihull…
What lovely staff at the Solihull branch of Clarks, brilliant customer service, great advice and a very pleasant, positive and relaxed atmosphere in the shop, all the staff were amazing, it was Mile that served us and I just want to say what a brilliant member of staff he is, he went above beyond to help us,as did the other staff there, fantastic, what a great team
1 March 2025
Unprompted review
Fantastic service
Fantastic service today from Ewan at the Solihull store!
26 February 2025
Unprompted review
Ewan was lovely and helpful!
22 February 2025
Unprompted review
Great service as always
We always visit Clark’s to get measured for school shoes. Kira looked after us on our recent visit and was really helpful and knowledgable. Thank you 😊
17 February 2025
Unprompted review
Clarks Solihull - Excellent Service
Lana at the Solihull branch was very helpful. I was looking for a pair of Torhill Hi shoes and advised me that I needed to size down, as they wear too big.
She gave me the sign up 10% off, which allowed me to include suede protector for cheaper than the RRP of the shoes. Thank you, Lana, for the great service!
22 February 2025
Unprompted review
Very helpful staff especially Kiran at…
Very helpful staff especially Kiran at the Solihull branch.
18 February 2025
Unprompted review
Clarks Solihull
Went in on Sunday to Clarks Solihull and was helped out by Ewan, he was awesome... understood exactly what I wanted, gave me all the options I needed to make a decision and really friendly guy! Thanks Ewan for being so helpful and hope this feedback helps!
16 February 2025
Unprompted review
Great experience at Solihull Clarks
Kiran in the Solihull store today measured both my daughter and toddlers feet and was so helpful and knowledgeable- we had a great experience! Thank you!
18 February 2025
Unprompted review
Daughters first shoes
I visited Clarks in Solihull to buy my daughters first pair of shoes and was helped by Ewan. He was very helpful, friendly and knowledgeable. I enjoyed buying her lovely first pair of shoes!
3 February 2025
Unprompted review
Friendly, helpful staff
I needed school shoes for my son and was assisted today by Ewan. He was patient, friendly and professional and ensured that we had the correct shoes to meet with the school's strict uniform policy and that my son was comfortable and happy in.
9 February 2025
Unprompted review
Ewan @clarkssoluhull was fantastic
Ewan @clarkssoluhull was fantastic. Lovely manner, very helpful and just an overall lovely shopping experience. Thank you
8 February 2025
Unprompted review
Clark’s Solihull
Clark’s Solihull. Ewan’s knowledge and customer service was top class.
8 February 2025
Unprompted review
Excellent Experience
I was served by Ewan at Solihull Clark’s shop. Excellent customer service and we were looked after very well. Will definitely recommend this shop & very likely to visit again. Thanks
25 January 2025
Unprompted review
Ewan from the Solihull branch was…
Ewan from the Solihull branch was fantastic. He was polite and quick to assist with different items and sizes and I bought a new pair of boots with an all round great level of service.
Thank you!
23 January 2025
Unprompted review
Great service from Lana
Myself and my family received great service from Lana and the team at Solihull Clark’s this evening. She was really friendly and had a really pretty dress!
8 January 2025
Unprompted review
Care, patience and expertise @ Solihull branch
Had fantastic customer service from Lana @Clarks Solihull this afternoon. She showed care, patience and expertise when sorting out some new school shoes for my son. She was also relatable and engaging with my daughter too - who does tend to get bored quickly! Thanks Lana for the great service! The manager was also attentive and hands on. All down great service - so much so I came straight home and left a review.
8 January 2025
Unprompted review
Good customer experience
Good customer experience and knowledgeable. Friendly and patient with a toddler! Thank you Jason
7 January 2025
Unprompted review
Really good
Really good. Quick easy. Team I. There especially Kiraa was really really helpful.
7 January 2025
Unprompted review
Helpful service at Clarks
Ewan at Solihull Clarks was attentive and helpful and offered to order shoes in that I wanted.
4 January 2025
Unprompted review
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