Clarks - Solihull Reviews 357

TrustScore 5 out of 5

4.9

101 High Street, B91 3SW Solihull, West Midlands, GB


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Rated 5 out of 5 stars

Turned up for the dreaded school shoe shop without an appointment as was unable to book online. Only had a 5 minute wait before being seen by Tiani. She was lovely with both children, engaged with the... See more

Rated 3 out of 5 stars

The service was actually okay , no wait time. The young girl Tia was lovely , my issue is my daughter had her foot measured and was a 9E , we tried a few shoes on I then asked for another different pa... See more

Company replied

Rated 5 out of 5 stars

Popped into Clark’s in Solihull town centre today, to return some shoes I’d brought for my son online, they didn’t fit him. Enter Lana, she discussed what type of shoe would be better suited for my so... See more

Rated 5 out of 5 stars

Annie was extremely helpful, as my daughter di not like any childrens school shoes, so we went downstairs to the adults, where she found exactly what she wanted. Annie was chatty, welcoming and extre... See more


Company details

  1. #85 of 215 best companies in Shoe shop
  2. #21 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 101 High Street, B91 3SW, Solihull, West Midlands, United Kingdom

  • 01217050274

4.9

Excellent

TrustScore 5 out of 5

357 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Helped by lovely Ewan at solihull…

Helped by lovely Ewan at solihull branch to buy my shoes
He was so helpful, when i popped in, a little surprising for someone so young, very mature, with a good head on those shoulders.
Keep up good work you will go far!!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Toddler shoe shopping 😊

I was served today by Ewan who helped me pick out some new shoes for my 1 year old daughter. He was great with her talking to her and reassuring her while measuring her feet. My daughter had a great time picking out her new shoes and making Ewan laugh copying everything he was saying. He made shoe shopping for a toddler a fun experience. Thank you 😊

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Today I went to Clarks in Solihull Centre to buy shoes for my daughter. All staff I dealt with were very helpful. Particularly my thanks to Safia who helped me very patiently, politely and professionally. Best wishes.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Black Friday Monday

Today, I visited Clark’s shop in Solihull twice. The first time, a young lady served me who was very attentive and professional. The shop was very busy but that didn’t alter the good service I received. Having made up my mind, I returned a second time and I was served by Pat who was so kind and professional and got me sorted with right style and size. Thank you to all in Clarks, Solihull. ,

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Good experience at Clark’s

Good experience at Clark’s. My Husband ordered shoes from the shop in Solihull and delivery was quick but were too small. So we visited the shop in person and was greeted by a lovely young man named Ewan who was so helpful. I must commend him for his bright and cheerful nature and so knowledgeable about the shoes we bought.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Tanisha was patient

Tanisha was patient , professional and very friendly and polite she gave great advice and we were very happy with our purchase . Both my daughters thought she was great . Thank you

22 November 2024
Unprompted review
Rated 5 out of 5 stars

First pair of shoes

We were out to buy our DD first pair of walking shoes, without any idea what she needed. Kai was a great help and asked all the right questions to help us find the best first pair of shoes! Thanks

24 November 2024
Unprompted review

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