Classic Decoder Reviews 319

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

First, I came here by chance. The service, I used to rely upon before(CarF..x), didnt have the body/engine combo for the car I was looking to buy, which is strange, to say the least! Then I found thes... See more

Company replied

Rated 5 out of 5 stars

I didnt know this site existed until I wanted to sell my vehicle and the potential buyer enlightened me with this website, very informative about our car, history, etc. and now obtaining the window st... See more

Rated 1 out of 5 stars

It’s a scam. Not at advertised. No information- just “no problems found” after every line. I know it’s difficult to trace an 11 digit vin number from the 1940s but if you can’t do it don’t advertise t... See more

Rated 4 out of 5 stars

I came across this platform while searching for help with a car purchase, and I’m glad I did. The service was fast, reliable, and gave me confidence before making a decision. It provided an extra laye... See more

Company replied

Company details

  1. Car dealer
  2. Motor vehicle dealer
  3. Used car dealer
  4. Vehicle Inspection

Written by the company

Uncover the history and specifications of your classic vehicle with Classic Decoder. Get comprehensive classic VIN decoding, classic vehicle history reports, and classic build sheets all in one place. Trust the experts to preserve the legacy of your classic car.


Contact info

4.1

Great

TrustScore 4 out of 5

319 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I paid for a build sheet for my Classic…

I paid for a build sheet for my Classic car. They indicated they could get me a copy of the original build sheet.. even during a live chat. So, I paid. They, themselves produced a fraudulent document. That was not a copy of my original build sheet. The car has a 427 engine. Their fraudulent scam concocted document listed the engine as a “ 472”…. there was no color or color code on the fake document. Talked to live chat. They tried to convince me that the color codes are not always on those, and that is not true. Also pointed out the engine misspelling. Live chat person told me they would correct it… later that day I receive a phony, concocted piece of garbage that was nothing even close to resembling the items that would appear on a factory build sheet. Full of aftermarket parts, Edlebrock aluminum intake manifold, aluminum radiator, electric cooling fans. Headers. The list goes on and on, and none of these items were offered from the factory, in 1969. It wasn’t even a credible looking document. This place is a total scam. They guarantee you and promise you an original document copy, and then they cobble together a fraud. Don’t spend any money with these people

20 October 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for sharing your detailed feedback. We sincerely apologize for the frustration and confusion this situation has caused. We take these concerns very seriously.

For classic vehicles, especially from the late 1960s, official build sheets are not always fully preserved in public records, and sometimes what is available must be compiled from multiple official sources. Our intent is never to mislead or produce inaccurate information. We regret that the document you received did not reflect the original factory details for your car and that it included aftermarket modifications — this clearly fell short of the expectation we set.

We want to make this right. Please contact us directly via live chat or phone so our senior team can review your order, work with you on the correct historical information, and clarify exactly what can be confirmed from official sources such as the DMV and factory archives. Your satisfaction and trust are very important to us, and we are committed to resolving this for you.

Rated 1 out of 5 stars

Used-Car report

I was trying to get some history on a car that I am looking at buying. It is a pre-1981 car with a 13-digit VIN, so the usual services, such as Carfax, are not helpful. I paid over $40 Cdn. for a report on a 1979 Chevrolet Caprice, and the information I got was useless, and the information supplied about the transmission and drivetrain configuration was just plain wrong. They won't give me a refund, but they want me to help them correct their erroneous information, which apparently comes directly from the DMV database, which I highly doubt.

17 October 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for your detailed feedback. We sincerely apologize that your experience did not meet your expectations.

For pre-1981 vehicles with 13-digit VINs, the available official records can be limited. Our reports rely on DMV and other official sources, but older records may be incomplete or sometimes contain errors in fields like transmission or drivetrain. We understand how frustrating this can be, especially when you are trying to make an informed purchase.

While we are unable to issue refunds for completed reports, our team is committed to helping you verify and, where possible, correct the data using the official records available. Please reach out to our live chat or call us so we can review your VIN with you, clarify the details, and provide guidance on what can be officially confirmed. Our goal is to ensure you have the most accurate information possible for your vehicle search.

Rated 5 out of 5 stars

Exceptional Classic Car Research Platform - Outstanding Build Sheet Detail and Customer Service

I am extremely satisfied with ClassicDecoder.com and their specialized services for classic car VIN lookup and build sheet generation.
As someone who recently completed extensive research before purchasing a classic vehicle, I can confidently say this platform delivers exceptional value for serious classic car buyers.

During my research phase, I purchased a 10 VIN decoder package from ClassicDecoder, which proved invaluable when evaluating potential purchases.
The service helped me make informed decisions right up to the moment I was ready to make an offer.
While the VIN lookup process occasionally required some additional guidance to locate the correct vehicle match, the customer support team responded quickly and effectively. I must specifically highlight Richard, their customer support agent, whose assistance was outstanding throughout my experience.

I ultimately purchased a 1978 Bronco and utilized multiple services to gather comprehensive information about the vehicle. I obtained both a VIN report through ClassicDecoder and a Marty report for comparison purposes. Both services provided valuable information, and I appreciate having access to quality options in the classic car documentation space.

The standout feature was ClassicDecoder's build sheet service, which completely exceeded my expectations in both scope and detail. The build sheet was remarkably exhaustive and granular, providing comprehensive information about every aspect of how the vehicle was originally built and equipped. The level of detail and accuracy was impressive, offering extensive insights into the vehicle's original specifications and factory configuration.

What particularly impressed me about ClassicDecoder's build sheet was its comprehensive nature and the granular detail it provided about the vehicle's manufacturing specifications. This level of thoroughness makes it an excellent resource for anyone seeking detailed vehicle documentation, whether for restoration purposes, verification needs, or general ownership records.

Based on this experience, I would recommend ClassicDecoder's build sheet service to any classic car owner seeking detailed vehicle documentation.

23 August 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you so much for your incredible feedback! We are thrilled to hear that our services, especially the VIN lookup and build sheet, were valuable in your classic car research and purchase process.

It’s wonderful to know that our team, and Richard in particular, was able to provide prompt and helpful support when you needed guidance. We take pride in offering detailed, accurate, and comprehensive information so serious classic car buyers like you can make informed decisions with confidence.

We truly appreciate your recommendation and are delighted that our build sheet service exceeded your expectations. It’s feedback like yours that motivates us to keep delivering the best possible resources for classic car owners.

Thank you again, and we look forward to assisting you with any future vehicles!

Rated 5 out of 5 stars

Classico decoder of the 100

July was a big help in getting me through the process of acquiring the two reports l need tu sell my vehicle

5 August 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for your feedback! We’re glad to hear that July was able to assist you throughout the process of obtaining your reports.

Our team works hard to make the experience smooth and straightforward, and it’s great to know we could help you get the information you needed to sell your vehicle. We’re always here to assist you with any future needs.

Rated 5 out of 5 stars

10/10 very easy and quick to receive my…

10/10 very easy and quick to receive my car sticker! Highly recommend!

3 July 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you so much for the great feedback! We're glad the process was quick and easy for you. Your recommendation means a lot to us. We’ll be here anytime you need help again.

Rated 5 out of 5 stars

They called me with all the details…

They called me with all the details needed and were very Friendly and helpful!

1 July 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for your kind words! We're glad our team could assist you over the phone and provide all the details you needed. It’s great to hear you found the support friendly and helpful. We’re always here whenever you need us.

Rated 1 out of 5 stars

Do Not Use This Site

Do not use this “service”! They charged 20$ to create a “build sheet” that has adds and coupons on the sheet. They also charged 30$ to return zero information besides “no reports” in each field. Spent 45 minutes with customer service and they did everhing they could to not provide a refund for inaccurate services.

29 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

We’re really sorry to hear about your experience. This isn’t the kind of service we want our customers to have, and we understand your frustration. Please reach out to us directly via live chat on our website so we can review your case again and work on finding a solution for you. Your satisfaction matters, and we’d like the chance to make this right.

Rated 5 out of 5 stars

Thorough information

Thorough information

27 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for your feedback! We’re glad you found the information thorough. If you need any further assistance, we’re always here to help.

Rated 5 out of 5 stars

Trustpilot saves the day!

Thought I saved my sticker but I couldn’t find it. Took a shot and searched for a source to recover a copy of it and was elated to find Trustpilot. Placing the order couldn’t have been easier or faster. And the sticker is great! Then much to my surprise they checked with me the next day to be sure I was happy with the order. I highly recommend them.

24 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you so much for sharing your experience! We’re really glad you found us and that we could help you recover your sticker easily. It’s great to know our follow-up made a difference too. Your recommendation means a lot, and we’re always here if you need us again.

Rated 1 out of 5 stars

What a frustrating experience

What a frustrating experience! Billed me twice (PayPal return page was an error page), gave me NO INFORMATION on my car other than what I fed it (year, model, engine), gave me the wrong link (to a different car). BOGUS BUSINESS.

20 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

We’re very sorry to hear about your experience and truly understand how frustrating this must have been. Please reach out to us via live chat on our website so we can look into the double billing and incorrect report issue. We want to get this sorted for you as quickly as possible.

Rated 3 out of 5 stars

Was a waste of money. update 2025

Was a waste of money. Second owner of my car. The info they gave me said car came with 396 and a heavy duty 3spd manual transmission. Car came with 327 and 4spd. Transmission and rearend have the vin stamp that matches car. Called them to tell them of error and they said that’s what’s on their record.
UPDATE Jul 2025
Received email requesting I contact them to try to correct problem. Sent me an updated build sheet pdf file with corrections

11 October 2024
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

We’re really sorry to hear about your experience and the incorrect information in your report. Please reach out to us through live chat on our website so we can review this issue more closely. We understand how important accurate details are, and we’d like the chance to look into this further and assist you properly.

Rated 5 out of 5 stars

Muy buen servicio

Didn’t think it would work, but this site surprised me! Grabbed a single report just to try it out, and boom—got the exact window sticker I needed. Now that I know this is a thing, I’ll be using it again for sure.

18 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for sharing your experience! We’re really glad we could surprise you and deliver exactly what you needed. It’s great to know you’ll be coming back to us when needed. We’ll be here whenever you’re ready!

Rated 5 out of 5 stars

Great customer support

Great customer support

18 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for your feedback! We're glad to hear you had a good experience with our customer support. If you ever need help again, we're just a message away.

Rated 2 out of 5 stars

Window sticker is a scam!

Window sticker is a scam! The history report was generic and I could have used any company that offers them for an old vin with less than 17 digits. I only really cared to verify that the mileage had not in fact rolled over on the odometer. So, I'm neutral on the history report. But I went with Classic Decoder for the window sticker option. Total scam and inaccurate descriptions and options. Stated I had a 4 speed manual. No, it's an auto. Or it would state things like, came with Dana 60 or Dana 70 rear axle. Well, if they actual were able to reproduce the window sticker they should have know this specific model and package only came with a Dana 70. It was like they did a Google search and patched it together. A lot of features for my model were not listed or just completely incorrect. They also had a Monterey sticker on it. That is the MPG section you see on window stickers. Trucks of this era did not have MPG ratings! VERY DISAPPOINTED! I should have saved the $20 and put it towards the right way to do it. A Marti report!

13 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

We’re very sorry to hear about your experience and truly understand your disappointment. Accuracy is something we take seriously, and it’s clear we missed the mark here. Please reach out to us via live chat on our website so we can review your order and see how we can make this right for you. We appreciate your feedback and would like the opportunity to address your concerns directly.

Rated 5 out of 5 stars

Richard was a big help in getting me…

Richard was a big help in getting me through the process of acquiring the two reports I need to sell my vehicle. I appreciated his patients and assistance. Way to go, Richard!

17 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you so much for sharing your experience! We're really glad to hear Richard could guide you through the process and help you get the reports you needed. It means a lot to us knowing his patience and support made a difference for you. We’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

A fantastic experience in the end

I ordered a Copy of a Window Sticker for a car I was selling from this company and had some trouble printing it out. It was too small for me to read. I couldn't figure what I was doing wrong and become frustrated. I sent an email to the company but pretty much figured this was a compete loss and didn't figure I would get anything for my money nor did I have the patience at the time to try and ask for a refund and wrote it off as money lost. To my surprise, the next day a representative for the company called me and explained the simple thing that I was doing wrong and I was able to print out the window sticker right away. Not only that they gave me free credits for then when the stickers in the future. He was super nice and accommodating. Excellent customer service I was absolutely surprised because you don't see it very often these days. I highly recommend this company

10 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you so much for taking the time to share your story. We’re really glad our team was able to reach out and help you solve the printing issue—sometimes it’s those small things that can cause the biggest frustration! It’s great to hear our support team could turn things around for you and that the free credits were a helpful bonus.

Your recommendation means a lot to us. We’re always here whenever you need assistance again.

Rated 5 out of 5 stars

Got a full report on a 48 year old car…

Got a full report on a 48 year old car and when I needed assistance I was taken care of quickly!

8 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you so much for your feedback! We’re glad to hear you received a full report on your classic car and that our team could assist you quickly when needed. We’re proud to be one of the few who can provide both detailed reports and build sheets for classic vehicles. If you need anything else, we’re always here to help.

Rated 5 out of 5 stars

Gret service

Gret service, I had problem with downloading the window sticker, went on chat, got the representative very fast.
Richard was able to locate the info and email me the PDF file.
Highly recommend, thank you 😊

3 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for sharing your experience! We’re glad Richard could help you quickly and get your window sticker sent over without any hassle. It’s great to know our live chat support made things easy for you. We really appreciate your recommendation and look forward to helping you again anytime.

Rated 4 out of 5 stars

The site looks easy to use

The site looks easy to use. The chat person is helpful. I should’ve gone to the app first off.

3 June 2025
Unprompted review
Classic Decoder logo

Reply from Classic Decoder

Thank you for your feedback! We’re glad to hear the site felt easy to use and that our chat team could help you out. If you ever need assistance again, whether through the site or the app, we’re always here to help.

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