Classic Moving Reviews 

The movers were two hours late and the price for the move was far more than expected. They insisted on instant payment and were planning to add more charges for credit card payment. I was offered a reduced rate for accepting a later move date and that did not happen.may

The packing team and initial surveyor were excellent, professional, efficient and clearly knew what they were doing. Unfortunately that is where the positive experience ends.

The back office team is completely incompetent. They got my delivery address wrong, the most basic piece of information they need to get right. They failed to include my Transfer of Residence relief authorisation number with the customs declaration, resulting in me being incorrectly charged import VAT and having to navigate an HMRC refund claim myself. When I raised this, they deflected blame onto DHL, a courier they chose and are responsible for.

Response times were slow throughout and getting any straight answer was a constant battle.

I would not use Classic Moving again and would strongly caution anyone moving internationally to look elsewhere. A removals company lives or dies by its paperwork and logistics coordination. On both counts, Classic Moving failed badly.

We were missing multiple items on arrival in the UK from Singapore - don’t fall for the smiley, helpful management or staff (in either location). Insurance was a waste of time and the general response was along the lines of ‘sorry these things happen.’ Really disappointing, use someone else.

Abysmal service. Our shipment was delayed for over 6 months for no specific reason. There is lack of effective communication from the company personnel as well. DO NOT USE THIS COURIER SERVICE.

Had a great experience with Classic Moving. The moving team were very efficient and careful with our belongings and we had no damages or breakages and everything arrived in perfect condition.

I am being kind even giving them a 1 ⭐️ We we’re quoted a two day move. I was super nice and gave them lunch & gifts. They ended up taking 4 days, made a massive mess and repaid me by stealing my things. Beyond disappointed. I keep telling myself at least we are healthy and happy. Stealing sentimental items that have no value to others is beyond disappointing and just incredibly unkind. I wish them all the best and I hope they love my clothes they took, my Christmas Angel, sheep decorations, my glassware. Also, thanks for smashing my plates I had been collecting since I was 18. 😔 Never ever use these people. One last positive note, the counter party here in the US was brilliant.

The communication with this company was excellent until the payment was made. There were not confirmed details of the moving date, it was me constantly chasing them. They advised me to pack my things in March; it is August and I still have not received them. Throughout this process there has been a distinct lack of communication with me constantly having to reach out to understand what is happening, why it is happening and to gain clarification. They said that when my things were delivered in Europe they would get them to me quickly. The company that they are using have left them sitting there for three weeks now, until there is a combined shipment. I have moved many times and this was by far the worst. I understand that the pandemic has impacted shipping and timing but should not be used for a complete lack of customer service and clear communication.

I worked with Classic Moving to get a bike shipped over from the UK that could not be purchased here. The service from the intial correspondance to receiving the bike was amazing, the staff are so helpful and nothing was too much trouble to arrange. I am over the moon!

I have personally worked in the relocation industry for many years and relocated internationally several times. The experience with Classic Moving was exceptional. From the first contact, survey and quote process to the move itself everything was seamless and professional. The staff were all very caring and accommodating and made what can be a very stressful time much easier. Highly recommended!

We moved from Singapore to UK during Pandemic. Classic Moving were professional and cost effective. Packers in Singapore were excellent, we were kept informed of container progress and delivery was timely (7 weeks door to door)

The team was professional,hard working with great customer service.They did a good job with my move & appriciate the clear communications from their side.I highly recommened Classic Moving if you need a trust worthy team to handle your move.

Courteous and efficient pre-sales attention. The information provided was great. The packers on the day were friendly and efficient.
Once the packers had been, the communication on the shipment and its departure and due dates could be improved.

We had an excellent experience with Classic Moving.
The packing was completed to our satisfaction, very efficient and effective. When we helped unpack we realised just how well everything had been protected, no damage or breakage.
Latif managed the on site packing and was incredibly helpful and we overcame any small issues with the minimum of hassle. That made a big difference.
All of the packers were polite, smily, got stuck in and cracked on.
Our volume of items was within the limit and it was all complete by early afternoon on day 2. Another quote said we would not be able to fit our contents in a 20ft container and would take 3 days to pack - both of which would have inflated the cost.
One of the reasons we chose Classic was that we felt they would find solutions rather than problems. Good job, good luck and best wishes.